3UK: "In 30 days time your 3 SIM won't work in this mobile."

Just got a text today from 3Alerts:

"In 30 days time your 3 SIM won't work in this mobile. Pop into a 3Store
to discuss the best options for you to continue to use the 3 PAYG service."

WTF? Anyone know what's going on?

The "mobile" in question is a Huawei E160 HSDPA modem.

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› See More: 3UK: "In 30 days time your 3 SIM won't work in this mobile."

"A Nonymous" <[email protected]> wrote in message
news:[email protected]...
> Just got a text today from 3Alerts:
>
> "In 30 days time your 3 SIM won't work in this mobile. Pop into a 3Store
> to discuss the best options for you to continue to use the 3 PAYG
> service."
> WTF? Anyone know what's going on?
> The "mobile" in question is a Huawei E160 HSDPA modem.
>
>
Was it supplied by 3?

Steve Terry

Steve Terry wrote:
> "A Nonymous" <[email protected]> wrote in message
> news:[email protected]...
>> Just got a text today from 3Alerts:
>>
>> "In 30 days time your 3 SIM won't work in this mobile. Pop into a 3Store
>> to discuss the best options for you to continue to use the 3 PAYG
>> service."
>> WTF? Anyone know what's going on?
>> The "mobile" in question is a Huawei E160 HSDPA modem.
>>
>>
> Was it supplied by 3?
>
> Steve Terry
>
>

No, it was direct from Huawei.

"A Nonymous" <[email protected]> wrote in message
news:[email protected]...
> Steve Terry wrote:
>> "A Nonymous" <[email protected]> wrote in message
>> news:[email protected]...
>>> Just got a text today from 3Alerts:
>>>
>>> "In 30 days time your 3 SIM won't work in this mobile. Pop into a 3Store
>>> to discuss the best options for you to continue to use the 3 PAYG
>>> service."
>>> WTF? Anyone know what's going on?
>>> The "mobile" in question is a Huawei E160 HSDPA modem.
>>>
>> Was it supplied by 3?
>> Steve Terry
>
> No, it was direct from Huawei.
>
>
If it has a IMEI 3 doesn't recognise as 3G, then they may think you have
contravened your contract with them, and want to disconnect you?

Get in touch with 3 CS

Steve Terry

A Nonymous wrote:

> Steve Terry wrote:
>> "A Nonymous" <[email protected]> wrote in message
>> news:[email protected]...
>>> Just got a text today from 3Alerts:
>>>
>>> "In 30 days time your 3 SIM won't work in this mobile. Pop into a 3Store
>>> to discuss the best options for you to continue to use the 3 PAYG
>>> service."
>>> WTF? Anyone know what's going on?
>>> The "mobile" in question is a Huawei E160 HSDPA modem.
>>>
>> Was it supplied by 3?
>>
>> Steve Terry
>
> No, it was direct from Huawei.

Get a T-Mobile sim instead and tell Three to go stuff themselves?
You'll still get access to the same combined T-Mobile/Three networks(s)
for 3G, in addition you'll get GPRS fallback on T-Mobile's GSM network
if out of 3G coverage.

"Andy Burns" <[email protected]> wrote in message
news:[email protected]...
>A Nonymous wrote:
>
>> Steve Terry wrote:
>>> "A Nonymous" <[email protected]> wrote in message
>>> news:[email protected]...
>>>> Just got a text today from 3Alerts:
>>>>
>>>> "In 30 days time your 3 SIM won't work in this mobile. Pop into a
>>>> 3Store
>>>> to discuss the best options for you to continue to use the 3 PAYG
>>>> service."
>>>> WTF? Anyone know what's going on?
>>>> The "mobile" in question is a Huawei E160 HSDPA modem.
>>>>
>>> Was it supplied by 3?
>>> Steve Terry
>>
>> No, it was direct from Huawei.
>
> Get a T-Mobile sim instead and tell Three to go stuff themselves? You'll
> still get access to the same combined T-Mobile/Three networks(s) for 3G,
> in addition you'll get GPRS fallback on T-Mobile's GSM network if out of
> 3G coverage.
>
>
I'd rather fall back on Orange if out of 3G coverage with 3

Steve Terry

Steve Terry wrote:
> "A Nonymous" <[email protected]> wrote in message
> news:[email protected]...
>> Steve Terry wrote:
>>> "A Nonymous" <[email protected]> wrote in message
>>> news:[email protected]...
>>>> Just got a text today from 3Alerts:
>>>>
>>>> "In 30 days time your 3 SIM won't work in this mobile. Pop into a 3Store
>>>> to discuss the best options for you to continue to use the 3 PAYG
>>>> service."
>>>> WTF? Anyone know what's going on?
>>>> The "mobile" in question is a Huawei E160 HSDPA modem.
>>>>
>>> Was it supplied by 3?
>>> Steve Terry
>> No, it was direct from Huawei.
>>
>>
> If it has a IMEI 3 doesn't recognise as 3G, then they may think you have
> contravened your contract with them, and want to disconnect you?
>
> Get in touch with 3 CS
>
> Steve Terry
>
>

Gotcha. I recently switched from a "Three" branded E220 to a non-branded
E160.

Thanks

Andy Burns wrote:
> A Nonymous wrote:
>
>> Steve Terry wrote:
>>> "A Nonymous" <[email protected]> wrote in message
>>> news:[email protected]...
>>>> Just got a text today from 3Alerts:
>>>>
>>>> "In 30 days time your 3 SIM won't work in this mobile. Pop into a
>>>> 3Store
>>>> to discuss the best options for you to continue to use the 3 PAYG
>>>> service."
>>>> WTF? Anyone know what's going on?
>>>> The "mobile" in question is a Huawei E160 HSDPA modem.
>>>>
>>> Was it supplied by 3?
>>>
>>> Steve Terry
>>
>> No, it was direct from Huawei.
>
> Get a T-Mobile sim instead and tell Three to go stuff themselves? You'll
> still get access to the same combined T-Mobile/Three networks(s) for 3G,
> in addition you'll get GPRS fallback on T-Mobile's GSM network if out of
> 3G coverage.
>
>
>
>

Good to know. I'll look into it if I can't get it resolved with Three.

Thanks for the tip Andy.

Steve Terry wrote:

> I'd rather fall back on Orange if out of 3G coverage with Three

AIUI they only allow falling back to Orange for GSM voice calls, not for
GPRS data calls.

"A Nonymous" <[email protected]> wrote in message
news:[email protected]...
> Andy Burns wrote:
>> A Nonymous wrote:
>>
>>> Steve Terry wrote:
>>>> "A Nonymous" <[email protected]> wrote in message
>>>> news:[email protected]...
>>>>> Just got a text today from 3Alerts:
>>>>>
>>>>> "In 30 days time your 3 SIM won't work in this mobile. Pop into a
>>>>> 3Store
>>>>> to discuss the best options for you to continue to use the 3 PAYG
>>>>> service."
>>>>> WTF? Anyone know what's going on?
>>>>> The "mobile" in question is a Huawei E160 HSDPA modem.
>>>>>
>>>> Was it supplied by 3?
>>>>
>>>> Steve Terry
>>>
>>> No, it was direct from Huawei.
>>
>> Get a T-Mobile sim instead and tell Three to go stuff themselves?
>> You'll
>> still get access to the same combined T-Mobile/Three networks(s) for
>> 3G,
>> in addition you'll get GPRS fallback on T-Mobile's GSM network if out
>> of
>> 3G coverage.
>>
>>
>>


The T-Mob/H3G combined operation is still very much in its infancy and
AFAIK only really active in some areas inside the M25. It will in due
course roll out across the UK but don't hold your breath.


--
Woody

harrogate three at ntlworld dot com

Andy Burns wrote:
> Steve Terry wrote:
>
>> I'd rather fall back on Orange if out of 3G coverage with Three
>
> AIUI they only allow falling back to Orange for GSM voice calls, not for
> GPRS data calls.
>

True, as I found recently. A call to 3 confirmed that data is 3G
only, with no fall-back to 2.5G and again this is confirmed by 3's
coverage maps.

regards, Ian

"A Nonymous" <[email protected]> wrote in message
news:[email protected]...
> Gotcha. I recently switched from a "Three" branded E220 to a non-branded
> E160.

But is it a 3G phone?

I'd like to know if it's just the fact that it's not their phone that they
object to or if it's that it's not a 3G phone in which case they quite
reasonably don't like having to pay for you use Orange's 2G network all the
time.

--

Brian Gregory. (In the UK)
[email protected]
To email me remove the letter vee.

Brian Gregory [UK] wrote:
> "A Nonymous" <[email protected]> wrote in message
> news:[email protected]...
>> Gotcha. I recently switched from a "Three" branded E220 to a non-branded
>> E160.
>
> But is it a 3G phone?
>
> I'd like to know if it's just the fact that it's not their phone that they
> object to or if it's that it's not a 3G phone in which case they quite
> reasonably don't like having to pay for you use Orange's 2G network all the
> time.
>

It's a 3G + HSDPA USB Modem. I can't use Orange's GPRS, but I can use
Orange's EDGE.

"A Nonymous" <[email protected]> wrote in message
news:[email protected]...
> Brian Gregory [UK] wrote:
>> "A Nonymous" <[email protected]> wrote in message
>> news:[email protected]...
>>> Gotcha. I recently switched from a "Three" branded E220 to a non-branded
>>> E160.
>>
>> But is it a 3G phone?
>>
>> I'd like to know if it's just the fact that it's not their phone that
>> they
>> object to or if it's that it's not a 3G phone in which case they quite
>> reasonably don't like having to pay for you use Orange's 2G network all
>> the
>> time.
>
> It's a 3G + HSDPA USB Modem. I can't use Orange's GPRS, but I can use
> Orange's EDGE.
>
>
Yes but is it's IMEI on 3s list of 3G phones/3G Modems?
If not, their system may think it's an unauthorised 2g device?

Call 3 CS and have them escalate the problem up to someone technical

Steve Terry

"A Nonymous" <[email protected]> wrote in message
news:[email protected]...
> Just got a text today from 3Alerts:
>
> "In 30 days time your 3 SIM won't work in this mobile. Pop into a 3Store
> to discuss the best options for you to continue to use the 3 PAYG
> service."
>
> WTF? Anyone know what's going on?
>
> The "mobile" in question is a Huawei E160 HSDPA modem.


Yes you are with '3', they intend to cut you off. Welcome to the standards
of customer service with 3.