ASDA MMS Messaging Probl.ems

Hi,

Recently switched my phone to ASDA. Last night someone sent me a MMS message
for the first time since I've switched. (Their phone is on Virgin Mobile).

I received the message, but it only seems to be some sort of stub. When I
try to open it says 'Downloading Message' for a few seconds, then 'Download
Failed, Message Expired on the server'

According to the properties of the 'stub' message, it says
'Received: 24-11-2008 22:44'
'Expires: 27-11-2008 22:44'

So not expired according to that...

Anyone got any thoughts, is the problem likely to be with Virgin, ASDA, or
maybe something to do with the settings on my or my wife's(the sender)
phone...?
(my phone is a SE W610i, hers is a Motorla Pebl)
--
Regards,
Chris.
(Remove Elvis's shoes to email me)

---

› See More: ASDA MMS Messaging Probl.ems

"ChrisM" <[email protected]> wrote in message
news:[email protected]...
> Hi,
>
> Recently switched my phone to ASDA. Last night someone sent me a MMS
> message for the first time since I've switched. (Their phone is on
> Virgin Mobile).
>
> I received the message, but it only seems to be some sort of stub.
> When I try to open it says 'Downloading Message' for a few seconds,
> then 'Download Failed, Message Expired on the server'
>
> According to the properties of the 'stub' message, it says
> 'Received: 24-11-2008 22:44'
> 'Expires: 27-11-2008 22:44'
>
> So not expired according to that...
>
> Anyone got any thoughts, is the problem likely to be with Virgin,
> ASDA, or maybe something to do with the settings on my or my
> wife's(the sender) phone...?
> (my phone is a SE W610i, hers is a Motorla Pebl)

did you change your MMS profile over to Asda's?

In message [email protected],
IanM <[email protected]> Proclaimed from the tallest tower:

> "ChrisM" <[email protected]> wrote in message
> news:[email protected]...
>> Hi,
>>
>> Recently switched my phone to ASDA. Last night someone sent me a MMS
>> message for the first time since I've switched. (Their phone is on
>> Virgin Mobile).
>>
>> I received the message, but it only seems to be some sort of stub.
>> When I try to open it says 'Downloading Message' for a few seconds,
>> then 'Download Failed, Message Expired on the server'
>>
>> According to the properties of the 'stub' message, it says
>> 'Received: 24-11-2008 22:44'
>> 'Expires: 27-11-2008 22:44'
>>
>> So not expired according to that...
>>
>> Anyone got any thoughts, is the problem likely to be with Virgin,
>> ASDA, or maybe something to do with the settings on my or my
>> wife's(the sender) phone...?
>> (my phone is a SE W610i, hers is a Motorla Pebl)
>
> did you change your MMS profile over to Asda's?

Yes, I believe so...

MMS Profile - ASDA MMS.
Message Server: http://mms.asdamobiles.co.uk/servlets/mms
Internet Profile: ASDA MMS
-> User Proxy: Yes
Proxy Address: 212-183-137-012
Port Number: 8799
UserName/Password - <Both blank>

Regards,

Chris.

"ChrisM" <[email protected]> wrote in message
news:[email protected]...
> In message [email protected],
> IanM <[email protected]> Proclaimed from the tallest tower:
>
>> "ChrisM" <[email protected]> wrote in message
>> news:[email protected]...
>>> Hi,
>>>
>>> Recently switched my phone to ASDA. Last night someone sent me a MMS
>>> message for the first time since I've switched. (Their phone is on
>>> Virgin Mobile).
>>>
>>> I received the message, but it only seems to be some sort of stub.
>>> When I try to open it says 'Downloading Message' for a few seconds,
>>> then 'Download Failed, Message Expired on the server'
>>>
>>> According to the properties of the 'stub' message, it says
>>> 'Received: 24-11-2008 22:44'
>>> 'Expires: 27-11-2008 22:44'
>>>
>>> So not expired according to that...
>>>
>>> Anyone got any thoughts, is the problem likely to be with Virgin,
>>> ASDA, or maybe something to do with the settings on my or my
>>> wife's(the sender) phone...?
>>> (my phone is a SE W610i, hers is a Motorla Pebl)
>>
>> did you change your MMS profile over to Asda's?
>
> Yes, I believe so...
>
> MMS Profile - ASDA MMS.
> Message Server: http://mms.asdamobiles.co.uk/servlets/mms
> Internet Profile: ASDA MMS
> -> User Proxy: Yes
> Proxy Address: 212-183-137-012
> Port Number: 8799
> UserName/Password - <Both blank>
>
> Regards,
>
> Chris.
>
Aren't the username/password supposed to be wap/wap?

Where are the settings from?

In message [email protected],
IanM <[email protected]> Proclaimed from the tallest tower:

> "ChrisM" <[email protected]> wrote in message
> news:[email protected]...
>> In message [email protected],
>> IanM <[email protected]> Proclaimed from the tallest tower:
>>
>>> "ChrisM" <[email protected]> wrote in message
>>> news:[email protected]...
>>>> Hi,
>>>>
>>>> Recently switched my phone to ASDA. Last night someone sent me a
>>>> MMS message for the first time since I've switched. (Their phone
>>>> is on Virgin Mobile).
>>>>
>>>> I received the message, but it only seems to be some sort of stub.
>>>> When I try to open it says 'Downloading Message' for a few seconds,
>>>> then 'Download Failed, Message Expired on the server'
>>>>
>>>> According to the properties of the 'stub' message, it says
>>>> 'Received: 24-11-2008 22:44'
>>>> 'Expires: 27-11-2008 22:44'
>>>>
>>>> So not expired according to that...
>>>>
>>>> Anyone got any thoughts, is the problem likely to be with Virgin,
>>>> ASDA, or maybe something to do with the settings on my or my
>>>> wife's(the sender) phone...?
>>>> (my phone is a SE W610i, hers is a Motorla Pebl)
>>>
>>> did you change your MMS profile over to Asda's?
>>
>> Yes, I believe so...
>>
>> MMS Profile - ASDA MMS.
>> Message Server: http://mms.asdamobiles.co.uk/servlets/mms
>> Internet Profile: ASDA MMS
>> -> User Proxy: Yes
>> Proxy Address: 212-183-137-012
>> Port Number: 8799
>> UserName/Password - <Both blank>
>>
>> Regards,
>>
>> Chris.
>>
> Aren't the username/password supposed to be wap/wap?
>
> Where are the settings from?

Can't remember now, I started out on ASDA's website, but I think I might
have finished up having the settings sent from SonyEricsson's one...
I'll try wap/wap and see what happens...

Thanks.


--
Regards,
Chris.
(Remove Elvis's shoes to email me)

In message [email protected],
ChrisM <[email protected]> Proclaimed from the tallest tower:

> In message [email protected],
> IanM <[email protected]> Proclaimed from the tallest tower:
>
>> "ChrisM" <[email protected]> wrote in message
>> news:[email protected]...
>>> In message [email protected],
>>> IanM <[email protected]> Proclaimed from the tallest tower:
>>>
>>>> "ChrisM" <[email protected]> wrote in message
>>>> news:[email protected]...
>>>>> Hi,
>>>>>
>>>>> Recently switched my phone to ASDA. Last night someone sent me a
>>>>> MMS message for the first time since I've switched. (Their phone
>>>>> is on Virgin Mobile).
>>>>>
>>>>> I received the message, but it only seems to be some sort of stub.
>>>>> When I try to open it says 'Downloading Message' for a few
>>>>> seconds, then 'Download Failed, Message Expired on the server'
>>>>>
>>>>> According to the properties of the 'stub' message, it says
>>>>> 'Received: 24-11-2008 22:44'
>>>>> 'Expires: 27-11-2008 22:44'
>>>>>
>>>>> So not expired according to that...
>>>>>
>>>>> Anyone got any thoughts, is the problem likely to be with Virgin,
>>>>> ASDA, or maybe something to do with the settings on my or my
>>>>> wife's(the sender) phone...?
>>>>> (my phone is a SE W610i, hers is a Motorla Pebl)
>>>>
>>>> did you change your MMS profile over to Asda's?
>>>
>>> Yes, I believe so...
>>>
>>> MMS Profile - ASDA MMS.
>>> Message Server: http://mms.asdamobiles.co.uk/servlets/mms
>>> Internet Profile: ASDA MMS
>>> -> User Proxy: Yes
>>> Proxy Address: 212-183-137-012
>>> Port Number: 8799
>>> UserName/Password - <Both blank>
>>>
>>> Regards,
>>>
>>> Chris.
>>>
>> Aren't the username/password supposed to be wap/wap?
>>
>> Where are the settings from?
>
> Can't remember now, I started out on ASDA's website, but I think I
> might have finished up having the settings sent from SonyEricsson's
> one... I'll try wap/wap and see what happens...
>
> Thanks.

tried it... same problem...

:-(


--
Regards,
Chris.
(Remove Elvis's shoes to email me)

ChrisM <[email protected]> wrote:
> Proxy Address: 212-183-137-012

Those are dots not dashes, right?

Theo

In message lFz*[email protected],
Theo Markettos <[email protected]> Proclaimed from the
tallest tower:

> ChrisM <[email protected]> wrote:
>> Proxy Address: 212-183-137-012
>
> Those are dots not dashes, right?
>
> Theo

Yes, dots. As in a normal IP Address...
Absolutely no idea why I typed it with dashes!! Can't imagine why I would
have done!! Strange...

--
Regards,
Chris.
(Remove Elvis's shoes to email me)

ChrisM wrote:

> According to the properties of the 'stub' message, it says
> 'Received: 24-11-2008 22:44'
> 'Expires: 27-11-2008 22:44'
>
> So not expired according to that...

Silly question, but is the date/time correct on your phone?

--
<http://ale.cx/> (AIM:troffasky) ([email protected])
22:33:21 up 12 days, 1:27, 2 users, load average: 0.04, 0.07, 0.07
They call me titless because I have no tits

In message [email protected],
alexd <[email protected]> Proclaimed from the tallest tower:

> ChrisM wrote:
>
>> According to the properties of the 'stub' message, it says
>> 'Received: 24-11-2008 22:44'
>> 'Expires: 27-11-2008 22:44'
>>
>> So not expired according to that...
>
> Silly question, but is the date/time correct on your phone?

Yea, and on the sender's phone... that was one of the first things I
checked.
Good question though :-)


--
Regards,
Chris.
(Remove Elvis's shoes to email me)

In article <[email protected]>,
[email protected] says...
> Hi,
>
> Recently switched my phone to ASDA. Last night someone sent me a MMS message
> for the first time since I've switched. (Their phone is on Virgin Mobile).
>
> I received the message, but it only seems to be some sort of stub. When I
> try to open it says 'Downloading Message' for a few seconds, then 'Download
> Failed, Message Expired on the server'
>
> According to the properties of the 'stub' message, it says
> 'Received: 24-11-2008 22:44'
> 'Expires: 27-11-2008 22:44'
>
> So not expired according to that...
>
> Anyone got any thoughts, is the problem likely to be with Virgin, ASDA, or
> maybe something to do with the settings on my or my wife's(the sender)
> phone...?
> (my phone is a SE W610i, hers is a Motorla Pebl)

Check the date and time on your phone.
--
Regards
Jon

"ChrisM" <[email protected]> wrote in message
news:[email protected]...
> In message [email protected],
> ChrisM <[email protected]> Proclaimed from the tallest
> tower:
>
>> In message [email protected],
>> IanM <[email protected]> Proclaimed from the tallest tower:
>>
>>> "ChrisM" <[email protected]> wrote in message
>>> news:[email protected]...
>>>> In message [email protected],
>>>> IanM <[email protected]> Proclaimed from the tallest tower:
>>>>
>>>>> "ChrisM" <[email protected]> wrote in message
>>>>> news:[email protected]...
>>>>>> Hi,
>>>>>>
>>>>>> Recently switched my phone to ASDA. Last night someone sent me a
>>>>>> MMS message for the first time since I've switched. (Their phone
>>>>>> is on Virgin Mobile).
>>>>>>
>>>>>> I received the message, but it only seems to be some sort of stub.
>>>>>> When I try to open it says 'Downloading Message' for a few
>>>>>> seconds, then 'Download Failed, Message Expired on the server'
>>>>>>
>>>>>> According to the properties of the 'stub' message, it says
>>>>>> 'Received: 24-11-2008 22:44'
>>>>>> 'Expires: 27-11-2008 22:44'
>>>>>>
>>>>>> So not expired according to that...
>>>>>>
>>>>>> Anyone got any thoughts, is the problem likely to be with Virgin,
>>>>>> ASDA, or maybe something to do with the settings on my or my
>>>>>> wife's(the sender) phone...?
>>>>>> (my phone is a SE W610i, hers is a Motorla Pebl)
>>>>>
>>>>> did you change your MMS profile over to Asda's?
>>>>
>>>> Yes, I believe so...
>>>>
>>>> MMS Profile - ASDA MMS.
>>>> Message Server: http://mms.asdamobiles.co.uk/servlets/mms
>>>> Internet Profile: ASDA MMS
>>>> -> User Proxy: Yes
>>>> Proxy Address: 212-183-137-012
>>>> Port Number: 8799
>>>> UserName/Password - <Both blank>
>>>>
>>>> Regards,
>>>>
>>>> Chris.
>>>>
>>> Aren't the username/password supposed to be wap/wap?
>>>
>>> Where are the settings from?
>>
>> Can't remember now, I started out on ASDA's website, but I think I
>> might have finished up having the settings sent from SonyEricsson's
>> one... I'll try wap/wap and see what happens...
>>
>> Thanks.
>
> tried it... same problem...
>
> :-(

It's a server side problem and one that I've encountered when sent MMS for
an Asda mobile via T-Mobile (funnily enough with a SE phone but not a Nokia
one). It's not something you can fix your side - I've tried and failed with
many calls to CS and confirmation that my set up is okay.

In message [email protected],
Gareth <hotmail.com@dgareth_nospam.com> Proclaimed from the tallest tower:

> "ChrisM" <[email protected]> wrote in message
> news:[email protected]...
>> In message [email protected],
>> ChrisM <[email protected]> Proclaimed from the tallest
>> tower:
>>
>>> In message [email protected],
>>> IanM <[email protected]> Proclaimed from the tallest tower:
>>>
>>>> "ChrisM" <[email protected]> wrote in message
>>>> news:[email protected]...
>>>>> In message [email protected],
>>>>> IanM <[email protected]> Proclaimed from the tallest tower:
>>>>>
>>>>>> "ChrisM" <[email protected]> wrote in message
>>>>>> news:[email protected]...
>>>>>>> Hi,
>>>>>>>
>>>>>>> Recently switched my phone to ASDA. Last night someone sent me a
>>>>>>> MMS message for the first time since I've switched. (Their phone
>>>>>>> is on Virgin Mobile).
>>>>>>>
>>>>>>> I received the message, but it only seems to be some sort of
>>>>>>> stub. When I try to open it says 'Downloading Message' for a few
>>>>>>> seconds, then 'Download Failed, Message Expired on the server'
>>>>>>>
>>>>>>> According to the properties of the 'stub' message, it says
>>>>>>> 'Received: 24-11-2008 22:44'
>>>>>>> 'Expires: 27-11-2008 22:44'
>>>>>>>
>>>>>>> So not expired according to that...
>>>>>>>
>>>>>>> Anyone got any thoughts, is the problem likely to be with
>>>>>>> Virgin, ASDA, or maybe something to do with the settings on my
>>>>>>> or my wife's(the sender) phone...?
>>>>>>> (my phone is a SE W610i, hers is a Motorla Pebl)
>>>>>>
>>>>>> did you change your MMS profile over to Asda's?
>>>>>
>>>>> Yes, I believe so...
>>>>>
>>>>> MMS Profile - ASDA MMS.
>>>>> Message Server: http://mms.asdamobiles.co.uk/servlets/mms
>>>>> Internet Profile: ASDA MMS
>>>>> -> User Proxy: Yes
>>>>> Proxy Address: 212-183-137-012
>>>>> Port Number: 8799
>>>>> UserName/Password - <Both blank>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Chris.
>>>>>
>>>> Aren't the username/password supposed to be wap/wap?
>>>>
>>>> Where are the settings from?
>>>
>>> Can't remember now, I started out on ASDA's website, but I think I
>>> might have finished up having the settings sent from SonyEricsson's
>>> one... I'll try wap/wap and see what happens...
>>>
>>> Thanks.
>>
>> tried it... same problem...
>>
>> :-(
>
> It's a server side problem and one that I've encountered when sent
> MMS for an Asda mobile via T-Mobile (funnily enough with a SE phone
> but not a Nokia one). It's not something you can fix your side - I've
> tried and failed with many calls to CS and confirmation that my set
> up is okay.

Gareth,
Hmm, interesting. VirginMobile uses T-Mobile's network I think...
So what IS the solution? Give up? Get them to send it again?
Does it only happen occasionally, or consistantly with certain sending
networks?
Do you know who's 'fault' it is? Virgin/TMobile or ASDA/Vodafone?
Any more info that you have would be most useful.

Thanks.


--
Regards,
Chris.
(Remove Elvis's shoes to email me)

"ChrisM" <[email protected]> wrote in message
news:[email protected]...
> In message [email protected],
> Gareth <hotmail.com@dgareth_nospam.com> Proclaimed from the tallest tower:
>
>> "ChrisM" <[email protected]> wrote in message
>> news:[email protected]...
>>> In message [email protected],
>>> ChrisM <[email protected]> Proclaimed from the tallest
>>> tower:
>>>
>>>> In message [email protected],
>>>> IanM <[email protected]> Proclaimed from the tallest tower:
>>>>
>>>>> "ChrisM" <[email protected]> wrote in message
>>>>> news:[email protected]...
>>>>>> In message [email protected],
>>>>>> IanM <[email protected]> Proclaimed from the tallest tower:
>>>>>>
>>>>>>> "ChrisM" <[email protected]> wrote in message
>>>>>>> news:[email protected]...
>>>>>>>> Hi,
>>>>>>>>
>>>>>>>> Recently switched my phone to ASDA. Last night someone sent me a
>>>>>>>> MMS message for the first time since I've switched. (Their phone
>>>>>>>> is on Virgin Mobile).
>>>>>>>>
>>>>>>>> I received the message, but it only seems to be some sort of
>>>>>>>> stub. When I try to open it says 'Downloading Message' for a few
>>>>>>>> seconds, then 'Download Failed, Message Expired on the server'
>>>>>>>>
>>>>>>>> According to the properties of the 'stub' message, it says
>>>>>>>> 'Received: 24-11-2008 22:44'
>>>>>>>> 'Expires: 27-11-2008 22:44'
>>>>>>>>
>>>>>>>> So not expired according to that...
>>>>>>>>
>>>>>>>> Anyone got any thoughts, is the problem likely to be with
>>>>>>>> Virgin, ASDA, or maybe something to do with the settings on my
>>>>>>>> or my wife's(the sender) phone...?
>>>>>>>> (my phone is a SE W610i, hers is a Motorla Pebl)
>>>>>>>
>>>>>>> did you change your MMS profile over to Asda's?
>>>>>>
>>>>>> Yes, I believe so...
>>>>>>
>>>>>> MMS Profile - ASDA MMS.
>>>>>> Message Server: http://mms.asdamobiles.co.uk/servlets/mms
>>>>>> Internet Profile: ASDA MMS
>>>>>> -> User Proxy: Yes
>>>>>> Proxy Address: 212-183-137-012
>>>>>> Port Number: 8799
>>>>>> UserName/Password - <Both blank>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Chris.
>>>>>>
>>>>> Aren't the username/password supposed to be wap/wap?
>>>>>
>>>>> Where are the settings from?
>>>>
>>>> Can't remember now, I started out on ASDA's website, but I think I
>>>> might have finished up having the settings sent from SonyEricsson's
>>>> one... I'll try wap/wap and see what happens...
>>>>
>>>> Thanks.
>>>
>>> tried it... same problem...
>>>
>>> :-(
>>
>> It's a server side problem and one that I've encountered when sent
>> MMS for an Asda mobile via T-Mobile (funnily enough with a SE phone
>> but not a Nokia one). It's not something you can fix your side - I've
>> tried and failed with many calls to CS and confirmation that my set
>> up is okay.
>
> Gareth,
> Hmm, interesting. VirginMobile uses T-Mobile's network I think...
> So what IS the solution? Give up? Get them to send it again?
> Does it only happen occasionally, or consistantly with certain sending
> networks?
> Do you know who's 'fault' it is? Virgin/TMobile or ASDA/Vodafone?
> Any more info that you have would be most useful.

There doesn't seem to be a solution (but see below) - if you receive the MMS
as a URL then the "Message expired" result is unavoidable; if it occurs once
then it will happen again (assuming the message has not actually expired of
course). Getting the person to send the message again is *not* a solution.
It still doesn't work.

I don't have the SE phone with me at present so I can't look at the link in
the message - as to who is at fault it depends which server the message is
on: the Virgin or Asda server.

Still, the message should be delivered to you as an actual MMS and not as a
mere link to the MMS content. This is the real question I suppose when
deciding who is at fault. Why is the message not delivered as a MMS?

I've only encountered this problem with T-Mobile to Asda and not other
networks (I've tested it with Orange, Voda, 3 and O2 and they all work
fine).

I have a sneaky suspicion that the problem is connected with a porting
problem and port settings that have not been correctly set. In my case the
culprit number (my number) was ported from T-Mobile to Virgin (some years
ago) and then from Virgin to Asda recently. I encountered major roaming
problems with the Virgin SIM (it wasn't recognised as a Virgin SIM when
roaming in *some* countries but rather as a T-Mobile SIM which could not
then register itself to T-Mobile). I think there's a similar problem
occurring here but I just don't have the endurance to get it sorted.

I gave up.

"Gareth" <hotmail.com@dgareth_nospam.com> wrote in message
news:[email protected]...
>
>
> "ChrisM" <[email protected]> wrote in message
> news:[email protected]...

<snipped>

Hmm, just to clarify - having just tested I actually do get a similar error
when using a Nokia phone (a connection failure once the connection has been
established). At least this just also strongly suggest that the problem is
not specific to SE and is some sort of network problem.

Gareth.