Quicklink Mobile Phonebook and Windows 2000

I just picked up a Motorola t730 phone and the Mobile Office kit.
Unfortunately the phone cannot be detected by the Quicklink Mobile
Phonebook software (yes I installed the driver). If I install the
Quicklink connectivity software, it sees the modem just fine. I
installed on a Windows 98 machine and it works fine. Verizon doesn't
have a clue and they're going back and forth with Smith Micro (the
software developer) and haven't come up with an answer. I've killed my
firewall, don't have anti-virus software, nor quick/hotsync (I don't
even own a Palm). The only possible thing I could think of that would
interfere is the UMSD.exe software that listens for my USB flash memory
disk. I killed that too, to go. I'm at a loss as to what I can do to
troubleshoot this, Winblows has nothing in the way of port
troubleshooting tools. If it was Unix.....

Anyone ever successfully get Quicklink Mobile Phonebook to run under
w2k, or know how to fix this problem?

---

› See More: Quicklink Mobile Phonebook and Windows 2000

I have had no troubles getting QuickLink Mobile version 3.0.0(893h) to
run on w2k.

Josh

Chris Miller wrote:

> I just picked up a Motorola t730 phone and the Mobile Office kit.
> Unfortunately the phone cannot be detected by the Quicklink Mobile
> Phonebook software (yes I installed the driver). If I install the
> Quicklink connectivity software, it sees the modem just fine. I
> installed on a Windows 98 machine and it works fine. Verizon doesn't
> have a clue and they're going back and forth with Smith Micro (the
> software developer) and haven't come up with an answer. I've killed my
> firewall, don't have anti-virus software, nor quick/hotsync (I don't
> even own a Palm). The only possible thing I could think of that would
> interfere is the UMSD.exe software that listens for my USB flash memory
> disk. I killed that too, to go. I'm at a loss as to what I can do to
> troubleshoot this, Winblows has nothing in the way of port
> troubleshooting tools. If it was Unix.....
>
> Anyone ever successfully get Quicklink Mobile Phonebook to run under
> w2k, or know how to fix this problem?
>

I have had no troubles getting QuickLink Mobile version 3.0.0(893h) to
run on w2k.

Josh

Chris Miller wrote:

> I just picked up a Motorola t730 phone and the Mobile Office kit.
> Unfortunately the phone cannot be detected by the Quicklink Mobile
> Phonebook software (yes I installed the driver). If I install the
> Quicklink connectivity software, it sees the modem just fine. I
> installed on a Windows 98 machine and it works fine. Verizon doesn't
> have a clue and they're going back and forth with Smith Micro (the
> software developer) and haven't come up with an answer. I've killed my
> firewall, don't have anti-virus software, nor quick/hotsync (I don't
> even own a Palm). The only possible thing I could think of that would
> interfere is the UMSD.exe software that listens for my USB flash memory
> disk. I killed that too, to go. I'm at a loss as to what I can do to
> troubleshoot this, Winblows has nothing in the way of port
> troubleshooting tools. If it was Unix.....
>
> Anyone ever successfully get Quicklink Mobile Phonebook to run under
> w2k, or know how to fix this problem?
>

I saw a similar problem at a repair place when someone installed mobile
office first, and THEN the USB drivers. Removed them both, Rebooted the
machine and then installed them again in the proper order (USB drivers first
and then mobile office). Don't know if that helps any, but it has worked
fine ever since.


"Josh Steinhurst" <[email protected]!ove.net> wrote in message
news:[email protected]...
> I have had no troubles getting QuickLink Mobile version 3.0.0(893h) to
> run on w2k.
>
> Josh
>
> Chris Miller wrote:
>
> > I just picked up a Motorola t730 phone and the Mobile Office kit.
> > Unfortunately the phone cannot be detected by the Quicklink Mobile
> > Phonebook software (yes I installed the driver). If I install the
> > Quicklink connectivity software, it sees the modem just fine. I
> > installed on a Windows 98 machine and it works fine. Verizon doesn't
> > have a clue and they're going back and forth with Smith Micro (the
> > software developer) and haven't come up with an answer. I've killed my
> > firewall, don't have anti-virus software, nor quick/hotsync (I don't
> > even own a Palm). The only possible thing I could think of that would
> > interfere is the UMSD.exe software that listens for my USB flash memory
> > disk. I killed that too, to go. I'm at a loss as to what I can do to
> > troubleshoot this, Winblows has nothing in the way of port
> > troubleshooting tools. If it was Unix.....
> >
> > Anyone ever successfully get Quicklink Mobile Phonebook to run under
> > w2k, or know how to fix this problem?
> >
>

I saw a similar problem at a repair place when someone installed mobile
office first, and THEN the USB drivers. Removed them both, Rebooted the
machine and then installed them again in the proper order (USB drivers first
and then mobile office). Don't know if that helps any, but it has worked
fine ever since.


"Josh Steinhurst" <[email protected]!ove.net> wrote in message
news:[email protected]...
> I have had no troubles getting QuickLink Mobile version 3.0.0(893h) to
> run on w2k.
>
> Josh
>
> Chris Miller wrote:
>
> > I just picked up a Motorola t730 phone and the Mobile Office kit.
> > Unfortunately the phone cannot be detected by the Quicklink Mobile
> > Phonebook software (yes I installed the driver). If I install the
> > Quicklink connectivity software, it sees the modem just fine. I
> > installed on a Windows 98 machine and it works fine. Verizon doesn't
> > have a clue and they're going back and forth with Smith Micro (the
> > software developer) and haven't come up with an answer. I've killed my
> > firewall, don't have anti-virus software, nor quick/hotsync (I don't
> > even own a Palm). The only possible thing I could think of that would
> > interfere is the UMSD.exe software that listens for my USB flash memory
> > disk. I killed that too, to go. I'm at a loss as to what I can do to
> > troubleshoot this, Winblows has nothing in the way of port
> > troubleshooting tools. If it was Unix.....
> >
> > Anyone ever successfully get Quicklink Mobile Phonebook to run under
> > w2k, or know how to fix this problem?
> >
>

Josh Steinhurst wrote:
> I have had no troubles getting QuickLink Mobile version 3.0.0(893h)
> to run on w2k.

I installed it at home on a similarly configured machine and no problems
at all, unfortunately the software "new in the box" is Version 2.0.2
(998g). WTF? Where did you get your copy? I didn't see any updates on
the SmithMicro site :-(

Chris

Josh Steinhurst wrote:
> I have had no troubles getting QuickLink Mobile version 3.0.0(893h)
> to run on w2k.

I installed it at home on a similarly configured machine and no problems
at all, unfortunately the software "new in the box" is Version 2.0.2
(998g). WTF? Where did you get your copy? I didn't see any updates on
the SmithMicro site :-(

Chris

Peter Pan wrote:

> I saw a similar problem at a repair place when someone installed mobile
> office first, and THEN the USB drivers. Removed them both, Rebooted the
> machine and then installed them again in the proper order (USB drivers first
> and then mobile office). Don't know if that helps any, but it has worked
> fine ever since.

I Installed the driver, then the phonebook software first (disk 2) then
installed mobile office after, but I had attempted to talk to the phone
before installing mobile office.

Chris

Peter Pan wrote:

> I saw a similar problem at a repair place when someone installed mobile
> office first, and THEN the USB drivers. Removed them both, Rebooted the
> machine and then installed them again in the proper order (USB drivers first
> and then mobile office). Don't know if that helps any, but it has worked
> fine ever since.

I Installed the driver, then the phonebook software first (disk 2) then
installed mobile office after, but I had attempted to talk to the phone
before installing mobile office.

Chris

One thing I recall was someone (again at the repair place) only had serial
ports on their machine and had USB to serial converters, the phone is set to
230K and the max speed for serial is (usually) 115K.

Some questions the techs asked me to pass on (they do both computer repair
and verizon sales), Do you by any chance have Zonealarm installed? It has to
be removed (not just turned off) before installation. Any Virus programs
that may interfere with installation of new drivers? Do you have win 98 or
win 98 second edition on your computer? (there are different probs with the
first version of win 98 that are fixed in the second edition)? and did you
upgrade from win 95 to win 98 (first edition) and then to win 98 SE? (Driver
params are set when you first do the upgrade from 95 to 98 but may not have
been reset again when you updated from first to second edition of 98).



"Chris Miller" <[email protected]> wrote in message
news:[email protected]...
>
>
> Peter Pan wrote:
>
> > I saw a similar problem at a repair place when someone installed mobile
> > office first, and THEN the USB drivers. Removed them both, Rebooted the
> > machine and then installed them again in the proper order (USB drivers
first
> > and then mobile office). Don't know if that helps any, but it has worked
> > fine ever since.
>
> I Installed the driver, then the phonebook software first (disk 2) then
> installed mobile office after, but I had attempted to talk to the phone
> before installing mobile office.
>
> Chris
>

One thing I recall was someone (again at the repair place) only had serial
ports on their machine and had USB to serial converters, the phone is set to
230K and the max speed for serial is (usually) 115K.

Some questions the techs asked me to pass on (they do both computer repair
and verizon sales), Do you by any chance have Zonealarm installed? It has to
be removed (not just turned off) before installation. Any Virus programs
that may interfere with installation of new drivers? Do you have win 98 or
win 98 second edition on your computer? (there are different probs with the
first version of win 98 that are fixed in the second edition)? and did you
upgrade from win 95 to win 98 (first edition) and then to win 98 SE? (Driver
params are set when you first do the upgrade from 95 to 98 but may not have
been reset again when you updated from first to second edition of 98).



"Chris Miller" <[email protected]> wrote in message
news:[email protected]...
>
>
> Peter Pan wrote:
>
> > I saw a similar problem at a repair place when someone installed mobile
> > office first, and THEN the USB drivers. Removed them both, Rebooted the
> > machine and then installed them again in the proper order (USB drivers
first
> > and then mobile office). Don't know if that helps any, but it has worked
> > fine ever since.
>
> I Installed the driver, then the phonebook software first (disk 2) then
> installed mobile office after, but I had attempted to talk to the phone
> before installing mobile office.
>
> Chris
>

On Thu, 20 Nov 2003 18:01:40 -0800, Chris Miller <[email protected]>
posted in alt.cellular.motorola:

>Anyone ever successfully get Quicklink Mobile Phonebook to run under
>w2k, or know how to fix this problem?

Have you tried another driver?

One of the drivers at http://www.susteen.com/drivers.htm worked for
me, even though I'm using a Motorola cable..
--
Al - rukbat at optonline dot net

On Thu, 20 Nov 2003 18:01:40 -0800, Chris Miller <[email protected]>
posted in alt.cellular.motorola:

>Anyone ever successfully get Quicklink Mobile Phonebook to run under
>w2k, or know how to fix this problem?

Have you tried another driver?

One of the drivers at http://www.susteen.com/drivers.htm worked for
me, even though I'm using a Motorola cable..
--
Al - rukbat at optonline dot net

Peter Pan wrote:
> One thing I recall was someone (again at the repair place) only had serial
> ports on their machine and had USB to serial converters, the phone is set to
> 230K and the max speed for serial is (usually) 115K.

I'm just using plain old USB...

> Some questions the techs asked me to pass on (they do both computer repair
> and verizon sales), Do you by any chance have Zonealarm installed? It has to
> be removed (not just turned off) before installation.

Yep, I have Zone Alarm (free) on the troubled system, and Zone Alarm Pro
on the home system that works just fine. I had a feeling that Zone Alarm
could interfere as I installed a USB based digital camera software that
added a network in Zone Alarm. I figured the phone was straight serial,
but perhaps it's IP based... I'll try uninstalling Zone Alarm as you
suggested.

> Any Virus programs
> that may interfere with installation of new drivers?

Nope, don't run any of those crap programs that just hose the system,
and I've never had a virus. I read most of my email in Pine (Unix) and
my Outlook based email is prefiltered for viruses before it hits my inbox...

> Do you have win 98 or
> win 98 second edition on your computer? (there are different probs with the
> first version of win 98 that are fixed in the second edition)? and did you
> upgrade from win 95 to win 98 (first edition) and then to win 98 SE? (Driver
> params are set when you first do the upgrade from 95 to 98 but may not have
> been reset again when you updated from first to second edition of 98).

The system that I tested this on was Win 98 SE, and it was a fresh
install. I tried the 95to98 upgrade years ago, I ended up formatting the
drive and starting over. The upgrade just hosed my machine...

Chris

Peter Pan wrote:
> One thing I recall was someone (again at the repair place) only had serial
> ports on their machine and had USB to serial converters, the phone is set to
> 230K and the max speed for serial is (usually) 115K.

I'm just using plain old USB...

> Some questions the techs asked me to pass on (they do both computer repair
> and verizon sales), Do you by any chance have Zonealarm installed? It has to
> be removed (not just turned off) before installation.

Yep, I have Zone Alarm (free) on the troubled system, and Zone Alarm Pro
on the home system that works just fine. I had a feeling that Zone Alarm
could interfere as I installed a USB based digital camera software that
added a network in Zone Alarm. I figured the phone was straight serial,
but perhaps it's IP based... I'll try uninstalling Zone Alarm as you
suggested.

> Any Virus programs
> that may interfere with installation of new drivers?

Nope, don't run any of those crap programs that just hose the system,
and I've never had a virus. I read most of my email in Pine (Unix) and
my Outlook based email is prefiltered for viruses before it hits my inbox...

> Do you have win 98 or
> win 98 second edition on your computer? (there are different probs with the
> first version of win 98 that are fixed in the second edition)? and did you
> upgrade from win 95 to win 98 (first edition) and then to win 98 SE? (Driver
> params are set when you first do the upgrade from 95 to 98 but may not have
> been reset again when you updated from first to second edition of 98).

The system that I tested this on was Win 98 SE, and it was a fresh
install. I tried the 95to98 upgrade years ago, I ended up formatting the
drive and starting over. The upgrade just hosed my machine...

Chris