Mobile Phone Recommendation

> No, he might not follow
> Philly dogma, so you must "educate" him on it.

As opposed to Sprint SPIN by an employee.

Buy "THIS" ignore known issues.

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› See More: Mobile Phone Recommendation

Technically, every time an ESN Swap is changed, there should be an ESN
Swap Fee unless you fall in certain categories...

* Business accounts, prepaid accounts
* If you are swapping due to an ERP claim
* If we swapped the phone under warranty
* If you renew your 1 yr term at the same time you change

Unfortunately from what I hear from customers and from other people on
the NG, not all reps follow this procedure. If the rep wants to do
their job correctly, that is the policy.

------------------------------------------------------------------------

[email protected] (p lane) wrote in article
<[email protected]>:
> I am not arguing with you, but in just the last - months, I and two
> friends have done at least 5 esn swaps, for good reasons. and have not
> been charged for the esn change,
> (didn't occur to me that they would--I pay my bill, I expect service
> when I call c/s, and usually reasonable requests are honored). which
> can still be done on-line if not a vision enabled account--is this not
> right, and if it is right, why are you saying there is a charge for an
> esn change---over the last 5 years, i have changed phones 10-15 times;
> about 3 years ago, when the policy changed for about 2 weeks, they tried
> to charge me for esn change, and I indicated,that although I was a
> sprint customer for the last 2 years, I certainly didn't have to remain
> with them, if they charged me for something that verizon never has/or
> had charged me for. Shortly after that, the on-line thing came on which
> I used regularly, till switched to vision last fall--it still works for
> the other, non vision line, I still have. One of us is misinformed, or
> does sprint just make exceptions for me, which I doubt.
>
> I might add I have had service with us cell, cingular, bell south (very
> poor c/s, in past) , as well as my current verizon/sprint service--I've
> stayed with these two, because they both serve my area well, and have
> pissed me off the least. Also, I am somewhat more loyal to verizon(
> customer for going on 10 years (originally gte) and would give them some
> slack, since over the years, as they have answered their c/s calls
> quicker, and were more willing (especially in years past) to try to
> resolve a problem rather than argue with me. It seemed (again more so
> in the past), they would rather find a way to say yes, to a request,
> rather than be inventive in saying no(which sprint(again,more so in the
> past)), was not as good at. (Sprint had other great features, however,
> and still does)
>
> Pardon the wordy post, but these points have been bandied about for
> several months.
>
> Comments, and I approbate your prior responses.
>
> Thanks
>
> [email protected] (Brandt ) wrote in article
> <[email protected]>:
> > If you have had the phone for 18 months on wed you will qualify for new
> > customer rebates.
> >
> > Instead of the free phones I would look into Costco, if you have a
> > membership, the A460 is $68 for a brand new phone with car charger,
> > hands free ear-piece, and belt clip.
> >
> > Unless you qualify for the new cust rebates you will have to pay $36 for
> > activation.
> >
> > --
> > -Brandt
> >
> > I work for SprintPCS,
> > I DON'T speak for them.
> >
> >
> > [email protected] (Loving Moonlight) wrote in article
> > <[email protected]>:
> > > Make sure any eBay purchase the seller supplies the ESN so you can verify the
> > > phone can be activated on the Sprint network (which will cost you $36), leaving
> > > $4 for a phone and shipping.
> > >
> > > You may be better served getting one of the promotional free phones from
> > > Sprint, like a Nokia 3588i.
> >
> > [posted via phonescoop.com]
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

> Technically, every time an ESN Swap is changed, there should be an ESN
> Swap Fee unless you fall in certain categories...

What is an ESN? I have an 11 digit number behind my battery on a
Samsung SPH-N300. I tried doing an activation and they told me to
type ## 005 xxx where xxx are three more numbers (I don't know if
they are supposed to be secret?) but it doesn't work, they told me to
take the phone into a store. :-/

Eric

http://www.mp2kmag.com/mappoint.asp

In article <[email protected]>, Eric=20
[email protected] says...
> > Technically, every time an ESN Swap is changed, there should be an ESN
> > Swap Fee unless you fall in certain categories...
>=20
> What is an ESN? I have an 11 digit number behind my battery on a
> Samsung SPH-N300. I tried doing an activation and they told me to
> type ## 005 xxx where xxx are three more numbers (I don't know if
> they are supposed to be secret?) but it doesn't work, they told me to
> take the phone into a store. :-/
>=20
> Eric
>=20
> http://www.mp2kmag.com/mappoint.asp
>=20
>=20
>=20

An ESN is an Electronic Serial Number. For SPCS phones, that's a hard-code=
d=20
serial number programmed into the phone and unique to each one. That ## nu=
mber=20
you were given is a service code used to program the phone with phone numbe=
r=20
and MSID (internal number we've implemented as part of WLNP). It's called =
a=20
"Service Lock" code, of which there are two. A One-Time, and a "Master" co=
de. =20
Tough to say which one you were given, as they appear to be alike (although=
=20
I've never seen them be the exact same number). If it was the one-time cod=
e=20
that was used, then I can see why it failed, as it probably has already bee=
n=20
used.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

> What is an ESN? I have an 11 digit number behind my battery on a
> Samsung SPH-N300. I tried doing an activation and they told me to
> type ## 005 xxx where xxx are three more numbers (I don't know if
> they are supposed to be secret?) but it doesn't work, they told me to
> take the phone into a store. :-/
>
> Eric
An ESN is an Electronic Serial Number. For SPCS phones, that's a hard-coded
serial number programmed into the phone and unique to each one. That ## number
you were given is a service code used to program the phone with phone numbe=
r and MSID (internal number we've implemented as part of WLNP). It's called a
"Service Lock" code, of which there are two. A One-Time, and a "Master" code.
Tough to say which one you were given, as they appear to be alike (although
I've never seen them be the exact same number). If it was the one-time code
that was used, then I can see why it failed, as it probably has already been
used.
==================
Good answer, as far as it goes....
So was the CSR
+ LAZY
+ UNTRAINED
+ Over his average 6 minute limit?
+ failed to double check he got the ESN correct?

That he failed to get the phone activated, or escalate it to someone who could
and even to use the Master Code if the One Time code wouldn't work. Don't
understand why they'd want to chase the user off the phone when they could
easily solve the problem then and there, so typical of last rated SprintPCS
Customer support.

In article <[email protected]>,=20
[email protected] says...
> Good answer, as far as it goes....
> So was the CSR
> + LAZY =20
> + UNTRAINED
> + Over his average 6 minute limit?
> + failed to double check he got the ESN correct?
>=20

Since you forgot to cite the problem the rep appears to have seen, it's=20
obvious you're not interested in a real answer.

If the software in the phone is corrupted, then the Master code may not=20
work, either. Thus, refer the customer to a store to have the phone=20
reflashed. I didn't go into what the rep did or didn't do, because=20
neither you nor I have enough information to know what actually=20
happened.

Unlike you, though, I don't automatically assume it's anyone's fault=20
that a call was ended.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

If the software in the phone is corrupted, then the Master code may not
work, either. Thus, refer the customer to a store to have the phone
reflashed. I didn't go into what the rep did or didn't do, because
neither you nor I have enough information to know what actually
happened.

Unlike you, though, I don't automatically assume it's anyone's fault
that a call was ended.
______________________

Thanks guys. They spent about 45 minutes on the phone the first time,
I called back and spent another 10 minutes with another rep trying again..

I would put in the ## and six numbers and nothing would happen. They
seemed to think something was wrong with the phone, but when I went
into the store they didn't try to re-flash it. It's a Samsung SPH-N300,
an older model, so maybe they can't do a re-flash.

Then again, I don't know if they ever tried the master code, maybe they
were just doing the one-time code.

I'll take it in again and ask them about the master code and re-flashing
the phone.

Thanks again guys / Rob,
Eric

http://www.mp2kmag.com/mappoint.asp

> If the software in the phone is corrupted, then the > Master code may not
work, either.

True, but more likely the CSR got the ESN wrong and/or didnt even try the
Master code. Seems to me that many CSRs dont even know what you're talking
about when you say "I need an ESN swap", at least thats been my experience.

> If the software in the phone is corrupted, then the > Master code may not
work, either. Thus, refer the > customer to a store to have the phone
> reflashed.

More likely the CSR got the ESN wrong and/or didnt even try the Master Code.

> > If the software in the phone is corrupted, then the Master code may not
> work, either. Thus, refer the customer to a store to have the phone
> > reflashed.
>
> More likely the CSR got the ESN wrong and/or didnt even try the Master Code.

Thanks everybody (except for all the boring folks, but you keep the group interesting,
well that's one way to put it!)

BTW, I went to another Sprint Express store who asked me to call customer
service again, what a waste of time! I finally gathered (I think someone in here
told me) I need to go to a "service center", and indeed they got it working by
re-flashing or re-programming the phone.

Thanks again,
I would have sent the phone back to the eBay-er I bought it from several times
if I have listened to the Sprint people who said it was broken :-/

Eric

http://www.mp2kmag.com/mappoint.asp