T-Mobile Overage Charges

I haven't had t-mobile in quite some time but as I remember when visiting their site to pay my bill in the past, there was an option to check your minutes used and get an up to the minute detailed list of who you've been calling, when you've called them, how long the call was, all that good stuff you need to know when you call customer service and ask "Who, when, how long?, etc" It's good to have some ammo when calling a rep, as opposed to just throwing a bunch of questions at them, yes they should have all the answers in front of them, but it's easier if you can just say "There's no way I could have called Japan at 3:00 A.M. I'm not even up then." Try to get them on your side and they'll do just about anything in their power to help you out.

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Originally Posted by barthalkid

I have T-mobile and have not encountered problems such as the one you stated. T-mobile is a big company and there are strict rules that these cell phone carriers must follow.

If you can prove, somehow, that T-mobile is charging you 2 minutes for every minute you use (which is very unlikely) then I think you should consider yourself lucky because you'll be award millions$$ of dollars if you sue them.

What I would suggest is
1) check your minutes frequently by dialing #646#. You will be sent with the minutes you have used for this billing cycle. I always use that as a reminder of the possibility of going over my monthly allotted minutes.

2) speak with a customer representative and instead of demanding them to credit you the "overage", (which to them, those minutes are legitimate minutes used and not that they will not credit you with the minutes, but they will not have the authority to do so ) try to tell them that for some reason, the device you are using is delayed when you make a call and when you end a call and therefore possibly increasing the minute usage. If you say it like that, they will consider it as equipment failure and you will have a better chance of getting your minutes credited plus a new phone =D

3) if you think you are talking to a biach (you know what I mean, particularly when they have a particular accent), hang up. Seriously, this will resolve 99% of the problems out there. HANG UP. In fact, tell them that you refuse to speak to an extremely unhelpful representative and demand to talk to the supervisor, then hang up, and keep calling until you find a friendly voice.

I think #3 will resolve a lot of the customer service issues out there LOL I do that ALL the time and I get what I want usually.

#1 smart practice every cust should be doing all the time
#2 idea actually really good idea, sneaky

#3 really NOT a good idea. All the reps you talk to leave notes in your acct, if you piss enough of them off, they will leave specific notes saying things like "this cust is taking advantage of credits no more credits" they ALL read the notes when you first call and if they notice that you just called in and were told no, they are supposed to stand by that. Also, if they know you keeping calling in it makes them less likely to want to help you. Asking for a sup doesn't usually help either, the sup is also required to go by policy and the notes. Speaking from experience, i know that cust service reps HATE customers who do this (not anything personal against you of course) and will not go out of their way to help "pain in the bum" customers at all. it makes them mad lol