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  1. #1
    hello
    Guest
    I have Sprint's Motorola Q phone, and it has Windows Mobile 5 installed
    on it.

    In order to sync with my company's exchange server for push mail and
    all that, they require MSFP to be installed. I went to Motorola's site
    (link #1 at the bottom of this). It had no option for Sprint, but the
    Verizon option had the Q....so I downloaded and installed that. It's
    the standard Motorola Software Update. I connected my phone, it
    recognized the phone, and it said everything was up to date.

    So...is this true? Does it already have it on there? I got the phone
    on Tuesday, so there's a good chance everything is up to date.

    The error code that I'm getting when I request a sync from Windows is:
    "The server could not be reached. This can be caused by temporary
    network conditions. Support code: 85002003". I know the network is
    up....

    The error code that I'm getting when I request a sync from the phone
    is:
    "The server could not be reached. Please verify the server name.
    Support code: 0x80072ee7".

    Lastly, here's all the software information I can find out about the
    phone:
    Radio Version: Q2-BP_C_06.1E.OOR, Q2 Portable RIL Version 2.000
    OS 5.1.195 (Build 14960.2.4.0)
    Processor: ARM920T PXA27x

    Any help would be super!

    Link 1: Software update page
    http://direct.motorola.com/hellomoto...dateselect.asp)




    See More: Sprint Motorola Q - is MSFP installed?




  2. #2
    hello
    Guest

    Re: Sprint Motorola Q - is MSFP installed?

    Another quick thing....I've been to this site:

    http://www.microsoft.com/windowsmobi...pushemail.mspx

    The link for the Motorola Q sent me to the link I posted above....which
    was no good.




  3. #3
    hello
    Guest

    Re: Sprint Motorola Q - is MSFP installed?

    >
    > It may not be your problem. It looks like it's being worked as a
    > network issue.
    >


    Put the network aside. My company requires MSFP to be installed. Is
    it on my phone? How would I know? How can I get it on there?




  4. #4
    Skorkles
    Guest

    Re: Sprint Motorola Q - is MSFP installed?


    "hello" <[email protected]> wrote in message
    news:[email protected]
    > >
    >> It may not be your problem. It looks like it's being worked as a
    >> network issue.
    >>

    >
    > Put the network aside. My company requires MSFP to be installed. Is
    > it on my phone? How would I know? How can I get it on there?
    >


    MSFP was renamed to AKU. Your company is requiring MSFP / AKU 2.0 in order
    to support wireless push email from their Exchange Server.

    Look at the About page on the device and check the build number. Then
    map that number to the matching number on this website:

    http://channel9.msdn.com/wiki/defaul...per.ListOfAKUs

    Or, the number after the decimal place in the ROM version should
    indicate the AKU version.





  5. #5
    hello
    Guest

    Re: Sprint Motorola Q - is MSFP installed?

    I listed all the software information it provides to me above, and it
    doesn't mention the AKU. However, this site:

    http://www.pocketnow.com/index.php?a...reviews&id=876

    says that there is/was a firmware update to the Q phone. After the
    update is complete, the following is observed:

    * AKU 2.3, including push E-mail (if you have an updated Exchange
    Server account)
    * An improved Internet Explorer that now supports frames and
    animated graphics
    * A new Wireless Manager, not just airline mode
    * An improved Start menu with four icons across and text captions

    Now, I know that when I go to the Start Menu, I get "four icons across
    with text captions". So this would IMPLY that I have the AKU-2.3.

    Lastly, that AKU site you linked to above has build information in it.
    My build, as posted above, was "Build 14960.2.4.0". On the AKU site,
    it has:

    AKU BUILD
    2.3 14955
    2.5 14967
    3.0 15096

    Note that it skips 14960, and it also skips 2.4. I'm betting that's
    me. So, my phone would be:

    AKU BUILD
    2.4 14960

    Answer solved! On to the network!!




  6. #6
    hello
    Guest

    Re: Sprint Motorola Q - is MSFP installed?


    >
    > Answer solved! On to the network!!
    >


    A little off topic for the subject line, but....my network connection
    was failing because I typed it in wrong. I was putting:

    you.mail.server.com

    as the mail server and enabling SSL. Not good enough. I had to put
    this:

    https://you.mail.server.com

    Works like a charm now. Happy pushing!




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