Results 1 to 4 of 4
  1. #1
    J. Michael Milner
    Guest
    I get this error with 3 different phones using two different phone numbers
    and
    both the Sprint Classic and Nextel Hybrid services. Sprint "Advanced
    Technical Support" told me to email "the IT department" while Nextel just
    said "third party web sites (anything not owned by Sprint/Nextel) are not
    supported". I tried to explain that the web service wasn't very useful if
    all I could expect to work was the web site(s) Sprint/Nextel owned. I
    guess they don't understand that 99.9999999..% of the web isn't owned
    by Sprint.

    Anybody else seen this message? Any fixes out there?





    See More: HANDLER NEEDED error message




  2. #2
    Joe Gill
    Guest

    Re: HANDLER NEEDED error message


    "J. Michael Milner" <[email protected]> wrote in message
    news:[email protected]
    >I get this error with 3 different phones using two different phone numbers
    > and
    > both the Sprint Classic and Nextel Hybrid services. Sprint "Advanced
    > Technical Support" told me to email "the IT department" while Nextel just
    > said "third party web sites (anything not owned by Sprint/Nextel) are not
    > supported". I tried to explain that the web service wasn't very useful if
    > all I could expect to work was the web site(s) Sprint/Nextel owned. I
    > guess they don't understand that 99.9999999..% of the web isn't owned
    > by Sprint.
    >
    > Anybody else seen this message? Any fixes out there?
    >


    In my experience, it has been when a 'plug-in' or ActiveX component was
    needed. The browser on phones does not support that.





  3. #3
    J. Michael Milner
    Guest

    Re: HANDLER NEEDED error message


    "Paul Miner" <[email protected]> wrote in message
    news:[email protected]
    > On Thu, 02 Aug 2007 19:00:54 GMT, "J. Michael Milner"
    > <[email protected]> wrote:
    >
    > >I get this error with 3 different phones using two different phone

    numbers
    > >and
    > >both the Sprint Classic and Nextel Hybrid services.

    >
    > Were you doing anything specific when you saw the errors? Web
    > browsing, for example? If so, which sites caused the errors, and what
    > kind of activity was occurring at the time? I'm asking because Sprint
    > Classic and Nextel Hybrid don't mean anything to me. Which 3 phones
    > were used?
    >

    Accessing a secure (https), password-protected web-based (hdml - yes
    I mean "d", not "t") Workforce Management application using either
    a Samsung A940 or Toshiba VM4050 on the fully deployed non-EVDO
    Sprint network (hence "Classic") or a Motorola ic502 on the Nextel
    network for voice and the Sprint non-EVDO infrastructure for data
    (Hybrid is what Nextel calls this) in the western suburbs of Chicago.
    The WM app is provided by CSG Systems and used by the cable
    industry to link field techs to in-house CRM systems. The initial
    URL is https://technet.csgsystems.com/chi2/tn/tn.html.



    > >Sprint "Advanced
    > >Technical Support" told me to email "the IT department" while Nextel just
    > >said "third party web sites (anything not owned by Sprint/Nextel) are not
    > >supported".

    >
    > That sounds right. Sprint has nothing to do with the general Internet.


    Except that they hold themselves out as the leader in providing mobile
    access to it.
    http://www.sprintahead.com/?id12=UHP...head_LearnMore
    specifically claims "now you can instantly beam work, .... right to the palm
    of your hand". While it is just a commercial, to me "can" is a bit
    stronger than "might be able to". Maybe in the print version of the
    ads they will have a full page of small print (like the prescription
    medication ads) where the lawyers CYA.

    > >I tried to explain that the web service wasn't very useful if
    > >all I could expect to work was the web site(s) Sprint/Nextel owned.

    >
    > They aren't telling you that's all you can expect. They're telling you
    > that's all they support.
    >
    > >I guess they don't understand that 99.9999999..% of the web isn't
    > >owned by Sprint.

    >
    > No, they understand that but apparently weren't able to help you
    > understand the difference between [your] expectations and [their]
    > support.


    As a customer I expect fair value for my dollar. In my experience
    most businesses make a good-faith effort to support their products
    and services in the real world. I wouldn't buy another car from a
    manufacturer that dismissed a driveability problem by telling me that
    all paved surfaces other than the dealer's lot were provided by third
    parties and they don't support driving on them.

    > >Anybody else seen this message? Any fixes out there?

    >
    > More information would be helpful.


    Any concrete suggestions? Any more questions?

    >
    > --
    > Paul Miner






  4. #4
    J. Michael Milner
    Guest

    Re: HANDLER NEEDED error message


    "Joe Gill" <[email protected]@prodigy.net> wrote in message
    news:[email protected]
    >
    > "J. Michael Milner" <[email protected]> wrote in message
    > news:[email protected]
    > >I get this error with 3 different phones using two different phone

    numbers
    > > and
    > > both the Sprint Classic and Nextel Hybrid services. Sprint "Advanced
    > > Technical Support" told me to email "the IT department" while Nextel

    just
    > > said "third party web sites (anything not owned by Sprint/Nextel) are

    not
    > > supported". I tried to explain that the web service wasn't very useful

    if
    > > all I could expect to work was the web site(s) Sprint/Nextel owned. I
    > > guess they don't understand that 99.9999999..% of the web isn't owned
    > > by Sprint.
    > >
    > > Anybody else seen this message? Any fixes out there?
    > >

    >
    > In my experience, it has been when a 'plug-in' or ActiveX component was
    > needed. The browser on phones does not support that.
    >
    >

    The phones in question don't run Windows and the web site I'm going to
    is specifically designed for mobile phones, so ActiveX is right out as is
    a plug-in on the scale of Adobe Flash Player or PDF viewer. The Motorola
    ic502 supports Java ME, WAP, and WML so I'm tempted to think
    the problem is somewhere in that space. While the MOTODEV web site
    provides detailed information on the APIs for most of their phones, they
    simply point to the Sprint Developer site for the ic502. So far that part
    of Sprint has been equally unhelpful, in sharp contrast to Motorola.





  • Similar Threads