Dear Sprint PCS,

Nehmo Sergheyev wrote:

> My current issue with Sprint can only be resolved by someone at Sprint

Have you tried Executive Services?

> If I were to sum it up, I'd say that there are basically two possible
> relationships a business can have with a customer: adversarial or
> cooperative. Sprint takes the adversarial attitude. So if you get a
> Sprint phone, be warned: You are taking on a new enemy.

But the stories you're telling... I've heard them said about Verizon, Cingular,
everyone else. There's no guarantee you won't have similar problems elsewhere.

And, as I already mentioned, if you paid attention to your bill (which you've
admitted you don't), you could have had this cleared up over a half a year ago.

--
JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

"In case anyone was wondering, that big glowing globe above the Victor
Valley is the sun." -Victorville _Daily Press_ on the unusually large
amount of rain the Southland has gotten this winter (January 12th, 2005)

---

› See More: Dear Sprint PCS,

- Steve Sobol -
> Then you talked to a misinformed CSR.

- Nehmo -
Not "a" but two, on two separate occasions. And who else is a subscriber
supposed to talk to at Sprint? I'd speak with someone with more
authority if I could, but they won't let you.

Moreover, as I pointed out, the five buck thing isn't mentioned on the
page describing the plan. Customer service was probably looking as
something similar.

- Steve Sobol -
> No current plans offer 8pm nights.

- Nehmo -
Apparently *you* are misinformed as well. When I spoke to customer
service yesterday, I confirmed, just to be sure for your sake, that my
night minutes start at 8:00 pm.

- Steve Sobol -
> Again, other carriers have had old features
> that are no longer available,

- Nehmo -
I didn't transfer form another carrier. I started the Sprint account
from scratch.

- Nehmo -
> > I don't pore over phone invoices;

- Steve Sobol -
> No one is suggesting you have to.
- Steve Sobol -
> If you aren't looking at your bills (cellular or otherwise, but
especially
> cellular), you're stupid.

- Nehmo -
A paragraph ago you said I didn't need to pore over invoices, but now
you're saying I'm stupid if I don't. So which way do you want it?

- Steve Sobol -
> Well, it might have been that, or it might have been an honest
mistake. I
> wasn't involved and I can't tell you which it was.

- Nehmo -
If it were an honest mistake, they why won't they rectify it? And how
come these honest mistakes (I suppose you're saying the Roadside mistake
was honest too) are always in Sprint's favor?

- Steve Sobol -
> My experience with cellular carriers (most recently Sprint and
Verizon) is that
> front-line CSRs aren't going to be able to pull up data older than a
month or
> two,

- Nehmo -
If you read my post, you'll see Sprint customer service was able to pull
up data at least back to May '04.

- Steve Sobol -
> which is why intelligent people check their bills every month. Billing
> data gets archived. If any of the big guys kept all of their billing
data,
> their storage requirements would become unmanageable very quickly

- Nehmo -
I gigabyte of hard disk costs *me* fifty cents. Anyway, you're just
aimlessly arguing to support Sprint. They *were* able to go back to May,
and I never *****ed about the extent of their records.


- Steve Sobol -
> we're
> talking about companies with billing data for millions of customers.
>
> So, since stuff like this does happen (and not just with SprintPCS)

- Nehmo -
I'm talking about Sprint

- Steve Sobol -
> , no matter
> WHO your carrier is, it behooves you to keep an eye on your bill and
CALL when
> there is a screwup. I've had a few billing screwups happen to me, but
I've
> called and they have been fixed. The key is calling when you get the
bill, or
> within a few weeks of getting the bill, not months afterward.
>
> I think you have some valid points. However, the whole roadside
assistance
> issue could have been avoided easily if you paid attention to your
bills.

- Nehmo -
I'm paying attention _now_ to a recurring charge on the previous bills,
and I pointed out the issue as soon as I discovered it. If I had used
Roadside during this period, Sprint would be justified in keeping the
money. But the reality is I didn't even know I had the service and I
never asked for it to begin with.

I'll tell you what happened: Someone at Sprint gets a commission for
adding Roadside to subscriber's accounts. This person "accidentally"
signed up me to get an accidental commision. Sprint management looked
the other way, and continues to look the other way, because the process
creates (ill-gotten) revenue for Sprint. Or it's even be more sinister
than that. Management may have initiated the process.

Now, of course, Sprint won't refund the money because a crook only makes
restitution when forced.

--
*********************
* Nehmo Sergheyev *
*********************

"Nehmo Sergheyev" <[email protected]> wrote in message news:[email protected]...
> - Steve Sobol -
>> No current plans offer 8pm nights.
>
> - Nehmo -
> Apparently *you* are misinformed as well. When I spoke to customer
> service yesterday, I confirmed, just to be sure for your sake, that my
> night minutes start at 8:00 pm.

Which only proves that the plan you have is not one of the plans
currently being offered. I also have night minutes starting at 8:00
but it is part of a special retention plan.

--
John Richards

This Nemo nut is a well-know TROLL.


"Nehmo Sergheyev" <[email protected]> wrote in message
news:[email protected]...
>I have been a Sprint PCS customer since '99, and although there have
> been numerous problems I have stayed with the company. Why? A good
> customer of mine (I'm a renovation contractor) and a friend is high in
> the Sprint corporate hierarchy (but he has nothing directly to do with
> the day-to-day operations of the cell phone unit), and I felt it would
> be something of a slight to him if I switched.
>
> Now, however, after recent events, I can't continue to keep my Sprint
> cell phone account. The customer service is inconsistent, stupid,
> dishonest, disrespectful, and difficult to even communicate with. I
> won't bore you with the details of my problem with Sprint PCS; I'm sure
> it's similar or relatively similar to the problems to thousands of
> others.
>
> If anyone reading this is considering a Sprint phone, I suggest to that
> person to walk into a Sprint store (the main store in Sprint's hometown
> is my example) first and talk briefly to the crowd of people waiting to
> (fruitlessly, they will learn) speak with the manager. I can't think of
> any existing business that has so many people with so many complaints.
>
> --
> *********************
> * Nehmo Sergheyev *
> *********************
>
>

Nehmo Sergheyev wrote:
>
> - John Richards -
> > Which only proves that the plan you have is not one of the plans
> > currently being offered. I also have night minutes starting at 8:00
> > but it is part of a special retention plan.
>
> - Nehmo -
> What difference does that make anyway? I don't care if it's offered
> currently or not, and I don't care (and didn't know) what it's called
> either.
> But I’m glad somebody else has 8pm changeover. I was beginning to wonder
> how I was going to prove it.
>
> And that brings up a thought. I would have a clear case in any of these
> debatable issues if I had recordings of all my calls to Sprint. When
> dealing with Sprint, a savvy customer would prepare for the inevitable
> problems.

And all they'd have to say is the CS Rep, that you spoke with,
was misinformed.

Notan

- John Richards -
> Which only proves that the plan you have is not one of the plans
> currently being offered. I also have night minutes starting at 8:00
> but it is part of a special retention plan.

- Nehmo -
What difference does that make anyway? I don't care if it's offered
currently or not, and I don't care (and didn't know) what it's called
either.
But I’m glad somebody else has 8pm changeover. I was beginning to wonder
how I was going to prove it.

And that brings up a thought. I would have a clear case in any of these
debatable issues if I had recordings of all my calls to Sprint. When
dealing with Sprint, a savvy customer would prepare for the inevitable
problems.

--
*********************
* Nehmo Sergheyev *
*********************

About 6-7 weeks ago when I added a phone and had to make a plan change
because it was a Vision phone, I too was disappointed that my 8 pm start
time for nights was no longer available. However, 8 pm instead of 9 pm
would not have raised my bill any. Since I am now sharing 800 minutes
between 3 phones instead of 500 between 2 phones, I don't think there
will be a problem. The bill did go up about $30 for adding the third
phone, Vision and 300 minutes. If we ever do go over, it will be only
$5 for an extra 100 minutes.

Nehmo Sergheyev wrote:
> Apparently *you* are misinformed as well. When I spoke to customer
> service yesterday, I confirmed, just to be sure for your sake, that my
> night minutes start at 8:00 pm.

I'm not wrong, Bunky... you and others have 8pm nights, but you can't get them
on CURRENT plans if you don't already have them.

> - Steve Sobol -
>
>>Again, other carriers have had old features
>>that are no longer available,
>
> - Nehmo -
> I didn't transfer form another carrier. I started the Sprint account
> from scratch.

I'm just saying that the phenomenon you described is common to all carriers.

> - Nehmo -
>
>>>I don't pore over phone invoices;
>
>
> - Steve Sobol -
>
>>No one is suggesting you have to.
>
> - Steve Sobol -
>
>>If you aren't looking at your bills (cellular or otherwise, but
>
> especially
>
>>cellular), you're stupid.

I spend five minutes per month looking at my Sprint bill. That's plenty of time
to find out if anything is wrong, Trollboi. I don't "pore over" phone bills either.

> - Nehmo -
> I gigabyte of hard disk costs *me* fifty cents. Anyway, you're just
> aimlessly arguing to support Sprint. They *were* able to go back to May,
> and I never *****ed about the extent of their records.

That's not what you said, Trollboi.

> Now, of course, Sprint won't refund the money because a crook only makes
> restitution when forced.

Ok, fine. Have fun finding another carrier - I'm not arguing with you. All I'll
say is that when they screw up and you fail to find out for months because you
don't think you have to read your bill, you'll be just as upset with them as
you are now with Sprint.

--
JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

"In case anyone was wondering, that big glowing globe above the Victor
Valley is the sun." -Victorville _Daily Press_ on the unusually large
amount of rain the Southland has gotten this winter (January 12th, 2005)

Nehmo Sergheyev wrote:

>>Which only proves that the plan you have is not one of the plans
>>currently being offered. I also have night minutes starting at 8:00
>>but it is part of a special retention plan.
>
>
> - Nehmo -
> What difference does that make anyway? I don't care if it's offered
> currently or not, and I don't care (and didn't know) what it's called
> either.

BECAUSE YOU ARE COMPLAINING THAT YOU CAN'T GET 8PM NIGHTS ANYMORE!

THAT'S WHY IT MAKES A DIFFERENCE... I was pointing out *why* you can't get 8PM
nights on new plans.

> But I’m glad somebody else has 8pm changeover. I was beginning to wonder
> how I was going to prove it.

I wasn't arguing that you DIDN'T have it.

> And that brings up a thought. I would have a clear case in any of these
> debatable issues if I had recordings of all my calls to Sprint. When
> dealing with Sprint, a savvy customer would prepare for the inevitable
> problems.

You've already proven that you aren't savvy.



--
JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

"In case anyone was wondering, that big glowing globe above the Victor
Valley is the sun." -Victorville _Daily Press_ on the unusually large
amount of rain the Southland has gotten this winter (January 12th, 2005)

"Nehmo Sergheyev" <[email protected]> wrote in message news:[email protected]...
>- John Richards -
>> Which only proves that the plan you have is not one of the plans
>> currently being offered. I also have night minutes starting at 8:00
>> but it is part of a special retention plan.
>
> - Nehmo -
> What difference does that make anyway? I don't care if it's offered
> currently or not, and I don't care (and didn't know) what it's called
> either.

The point is, Nehmo, that you practically called Steve Sobol a liar
for stating that currently offered plans don't start at 8:00 PM.
You really need to do your homework before you tell someone
he's wrong. All you're doing is demolishing your own creditability.

--
John Richards

John Richards wrote:
>
> "Nehmo Sergheyev" <[email protected]> wrote in message news:[email protected]...
> >- John Richards -
> >> Which only proves that the plan you have is not one of the plans
> >> currently being offered. I also have night minutes starting at 8:00
> >> but it is part of a special retention plan.
> >
> > - Nehmo -
> > What difference does that make anyway? I don't care if it's offered
> > currently or not, and I don't care (and didn't know) what it's called
> > either.
>
> The point is, Nehmo, that you practically called Steve Sobol a liar
> for stating that currently offered plans don't start at 8:00 PM.
> You really need to do your homework before you tell someone
> he's wrong. All you're doing is demolishing your own creditability.

"Demolishing" usually refers to the destruction of something big.

If you're gonna talk about Nehmo's credibility, I think you should
start on a much smaller scale! <g>

Notan

In article <[email protected]>, nehmo54
@hotmail.com says...
> Not "a" but two, on two separate occasions. And who else is a subscriber
> supposed to talk to at Sprint? I'd speak with someone with more
> authority if I could, but they won't let you.

It *could* have depended on the question you were asking. Let me give
you an example, and this *is* realistic because a customer did it with
me:

Suppose a customer FIRST asked about changing a plan. All current plans
offer Night minutes starting at 9PM, but-

Nah the customer doesn't want to lose 8PM. Is there any plan offering
8PM night minutes?

No. But for only $5 more-

No, the customer doesn't want to spend more money.

Now, there's a whole range of actions that can occur at this point, but
they basically entail arguing with a customer that isn't interested in
add-on options. Just plans. The rep isn't misinformed, and the
customer isn't unreasonable, but a possible communication that could
have made the customer happy gets lost anyway.

>
> Moreover, as I pointed out, the five buck thing isn't mentioned on the
> page describing the plan. Customer service was probably looking as
> something similar.
>

Actually, unless it changes radically since I left, no they're not.
They're looking at a pricing screen that (roughly speaking) brings up
Free & Clear, Free & Clear America, Add-A-Phone, and 7PM. Data card
plans, too, but that's not relevant here.

It's entirely possible service was as bad as you claim, but this
"leaking" of details renders it impossible to ever know. Your knowledge
of what Sprint had to offer is severely lacking, no matter what the
cause was. And I'm sorry that led you to another carrier.

--
RØß
O/Siris
-+-
A thing moderately good
is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.
+Thomas Paine, "The Rights of Man", 1792+

- Nehmo -
> > Apparently *you* are misinformed as well. When I spoke to customer
> > service yesterday, I confirmed, just to be sure for your sake, that
my
> > night minutes start at 8:00 pm.

- Steve Sobol -
> I'm not wrong, Bunky... you and others have 8pm nights, but you can't
get them > on CURRENT plans if you don't already have them.

- Nehmo -
When you use the construction, "No current plans offer 8pm nights." it
means, no existing plans provide...It does not mean, Sprint is currently
not offering new plans that have...

If you're an immigrant learning English, maybe it would be more
efficient if we switched to your native tongue. I know a little of some
other languages, and we might be lucky and match up. ¿Habla español?

- Nehmo -
> >>>I don't pore over phone invoices;

- Steve Sobol -
> >>No one is suggesting you have to.

- Steve Sobol -
> >>If you aren't looking at your bills (cellular or otherwise, but
> >>especially cellular), you're stupid.

- Steve Sobol -
> I spend five minutes per month looking at my Sprint bill. That's
plenty of time
> to find out if anything is wrong, Trollboi. I don't "pore over" phone
bills either.

- Nehmo -
So you're saying that a Sprint bill is dishonest enough to require
inspection of five minutes by someone as well-versed as yourself. But
not so dishonest as to require someone, a regular subscriber, to pore
over it.

I'm not certain you resolved your contradiction. In any case, it's
unethical for a company to sneak-in a charge, whether or not the
customer *ever* discovers it.

- Nehmo -
> > I gigabyte of hard disk costs *me* fifty cents. Anyway, you're just
> > aimlessly arguing to support Sprint. They *were* able to go back to
May,
> > and I never *****ed about the extent of their records.

- Steve Sobol -
> That's not what you said, Trollboi.

- Nehmo -
Well, then what do you think I said? It's still up, you know.

- Nehmo -
> > Now, of course, Sprint won't refund the money because a crook only
makes
> > restitution when forced.

- Steve Sobol -
> Ok, fine. Have fun finding another carrier - I'm not arguing with you.
All I'll
> say is that when they screw up and you fail to find out for months
because you
> don't think you have to read your bill, you'll be just as upset with
them as
> you are now with Sprint.

- Nehmo -
Actually, I would have never found out if not for this thread. I had no
plans to review my old invoices. This Roadside slam is just _additional_
evidence that Sprint is a ripoff.

--
*********************
* Nehmo Sergheyev *
*********************

No, "No current plans offer 8 pm nights." does not mean no existing
plans provide 8 pm nights. There are customers whose previously
obtained plans do have 8 pm nights. Those plans exist, but they are not
current. However if you look at Sprint PCS' web site and at the current
brochures in the store, those are the current plans, and none of them
offer 8 pm nights.

In article <[email protected]>, nehmo54
@hotmail.com says...
> So you're saying that a Sprint bill is dishonest enough to require
> inspection of five minutes by someone as well-versed as yourself. But
> not so dishonest as to require someone, a regular subscriber, to pore
> over it.
>

Why the heck does it HAVE to be dishonest? Look, I just got back from
having breakfast with my son at a pancake house. They messed up his
order and gave him something he didn't want. Unless WE said something,
they weren't going to catch it. And if my son had eaten it, I'd be
liable for ordering something else. That's not dishonest of them.

You "ate" (so to speak) Roadside Assistance for *6 months*. It was
provided to you on your bill every month during that time, *and* it was
in your plan details on the Sprint PCS web site all that time.

It's not paranoia to check that over. It's due diligence. Yours.

--
RØß
O/Siris
-+-
A thing moderately good
is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.
+Thomas Paine, "The Rights of Man", 1792+