Can this be right??

Hiya

Sorry if Im posting in the wrong group but I thought someone here would know

Last Friday 16th July , I ordered a PAYG phone online from 02, I got an
email with order confirmation and an order number. The money went out of my
account on 19th July.
Yesterday (Thurs) I emailed 02 as the phone had not arrived. I have received
an email this morning which I have pasted below. I am fuming as they have
taken the money out of my bank account for the phone. I would have thought
that this was a legally binding contract with them taking the money fron my
account.

Can anyone please help me on my next steps.

Many thanks
Lockzie




Thank you for contacting O2 Customer Service.

After checking your account details, I would like to inform you that the
order you have recently placed has not been processed. O2 use an independent
credit reference agency (Equifax), to assess applications before processing
an order. Unfortunately, on this occasion you were unsuccessful with your
application.

A copy of the information supplied to us is available to you by writing to
the above Credit Reference Agency, enclosing a cheque or postal order fee of
#2.00:

Credit File Advice Centre
PO Box 1140
Bradford
BD1 5US

Alternatively, you can apply for the information online by selecting the
Equifax link below at a cost of #2.00 payable by credit card. Telephone
requests can be made on 0870 0100583.

http://www.equifax.co.uk/

If you need further information regarding this matter, please reply to this
email. For further details about O2, please visit our online Help Centre at:

http://www.o2.co.uk/help

Kind regards,

Ankur Bhatia
O2 Customer Service.

Important: O2 Online endeavour to resolve your query on your initial contact
and "Get It Right". If we have failed to attain the high standards we set
for ourselves please reply to this email placing the words "Get It Right" in
the subject field of your response and we will deal with your response as a
matter of priority.

O2 (UK) Limited, Registered Office: 260 Bath Road, Slough, Berkshire SL1
4DX. Registered in England No 1743099.

..

---

› See More: Can this be right??

"Lockzie" <[email protected]> wrote in message
news[email protected]...
> Hiya
>
> Sorry if Im posting in the wrong group but I thought someone here would
know
>
> Last Friday 16th July , I ordered a PAYG phone online from 02, I got an
> email with order confirmation and an order number. The money went out of
my
> account on 19th July.
> Yesterday (Thurs) I emailed 02 as the phone had not arrived. I have
received
> an email this morning which I have pasted below. I am fuming as they have
> taken the money out of my bank account for the phone. I would have thought
> that this was a legally binding contract with them taking the money fron
my
> account.
>
> Can anyone please help me on my next steps.
>
> Many thanks
> Lockzie
>
>
>
>
> Thank you for contacting O2 Customer Service.
>
> After checking your account details, I would like to inform you that the
> order you have recently placed has not been processed. O2 use an
independent
> credit reference agency (Equifax), to assess applications before
processing
> an order. Unfortunately, on this occasion you were unsuccessful with your
> application.
>
> A copy of the information supplied to us is available to you by writing to
> the above Credit Reference Agency, enclosing a cheque or postal order fee
of
> #2.00:
>
> Credit File Advice Centre
> PO Box 1140
> Bradford
> BD1 5US
>
> Alternatively, you can apply for the information online by selecting the
> Equifax link below at a cost of #2.00 payable by credit card. Telephone
> requests can be made on 0870 0100583.
>
> http://www.equifax.co.uk/
>
> If you need further information regarding this matter, please reply to
this
> email. For further details about O2, please visit our online Help Centre
at:
>
> http://www.o2.co.uk/help
>
> Kind regards,
>
> Ankur Bhatia
> O2 Customer Service.
>
> Important: O2 Online endeavour to resolve your query on your initial
contact
> and "Get It Right". If we have failed to attain the high standards we set
> for ourselves please reply to this email placing the words "Get It Right"
in
> the subject field of your response and we will deal with your response as
a
> matter of priority.
>
> O2 (UK) Limited, Registered Office: 260 Bath Road, Slough, Berkshire SL1
> 4DX. Registered in England No 1743099.
>
> .
>
>


Just ask for a refund.

Am i reading this right they did a credit check on a pay as you go phone???

eyeball



> > Last Friday 16th July , I ordered a PAYG phone online from 02, I got an
> > email with order confirmation and an order number.

> Hiya
>
> Sorry if Im posting in the wrong group but I thought someone here
would know


Uk.telecom.mobile and NO its VERY wrong!