Hey everyone,

I've been a Telus customer for about 7 years. Apart from some minor hiccups, I've always found them pretty positive and eager to help me save money or make changes.

About one year ago my LG Chocolate (surprise surprise) decided to crap out on me, and they allowed me to opt out of my contract and start a new one, which was fine, I got a Samsung M620. About 1 Week ago I travelled from Fort McMurray, Alberta, to my hometown in Newfoundland, made a few calls, and suddenly nothing.

I couldn't make or receive calls anymore, instead getting a message to call *611 to activate my phone.

I called customer support from my landline and we tried many options, and they were completely dumbfounded, having no idea what to do. Apparently I have been bumped off the network, and they can't seem to get me back.They referred me to the senior techs on Monday who also had no idea of how to help me. I've spoken with them 4 times in the past week, and although as helpful as possible, they keep having to let me go while they search for the answers moving forward.

Its been 9 days as of tomorrow, and as I use my cell for many work-related functions, that makes tomorrow D-Day. I'd do it today, but there are no senior employeesin on the weekend. I'm not one for getting mad at a tech over the phone, so I won't be yelling or screaming, but I want to get some leverage with them to make something happen.

My first order of business tomorrow will be to contact a competitor to see what they can offer me to make the crossover. Although I have 2 years remaining on my contract, I don't have a problem buying it out, which I will be telling Customer Retention along with this new information. Ideally, this situation will resolve itself and I'll just not pay for this month of service or something similar.

Any suggestions? Thanks in advance!

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