Used minutes = Over minutes

How do others read this? If I go to my account on Cingular and ask to
see my minutes, I get a table such as:

Feature: Airtime Usage
Allowed Used
Extended Local Area
Nwknd 0.00 2.00

Home
Daytime 0.00 441.00
Nwknd 5000.00 227.00

To keep an eye on my usage, I have been watching the number at the
"441.00" position but when I called customer service they said that
this is not my "Used" minutes but my "Over" minutes. That is, I am
441 minutes over my allowance. The Cingular clerk said I should
"simply substitute the word "over" for the word "used" to understand
this.

Does this sound deceptive or misleading to anyone but me?

---

› See More: Used minutes = Over minutes

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on 8 Oct 2004 15:34:33
-0700, [email protected] (LottoBlotto) wrote:

>How do others read this? If I go to my account on Cingular and ask to
>see my minutes, I get a table such as:
>
>Feature: Airtime Usage
> Allowed Used
>Extended Local Area
>Nwknd 0.00 2.00
>
>Home
>Daytime 0.00 441.00
>Nwknd 5000.00 227.00
>
>To keep an eye on my usage, I have been watching the number at the
>"441.00" position but when I called customer service they said that
>this is not my "Used" minutes but my "Over" minutes. That is, I am
>441 minutes over my allowance. The Cingular clerk said I should
>"simply substitute the word "over" for the word "used" to understand
>this.
>
>Does this sound deceptive or misleading to anyone but me?

I think "Used" is all you have used, allowed and over. If Allowed is zero,
then Used is indeed Over.

I do find it odd that you have no Allowed Daytime minutes -- what kind of Plan
are you on?!

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

> I think "Used" is all you have used, allowed and over. If Allowed is
> zero,
> then Used is indeed Over.
>
> I do find it odd that you have no Allowed Daytime minutes -- what kind of
> Plan
> are you on?!
>

Uhhh . . . he's already gone way over his allowed minutes. Thus he has zero
allowed at the moment. All of the used minutes are overage charges. -Dave

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Fri, 8 Oct 2004 20:46:46 -0400, "Dave
C." <[email protected]> wrote:

>> I think "Used" is all you have used, allowed and over. If Allowed is
>> zero,
>> then Used is indeed Over.
>>
>> I do find it odd that you have no Allowed Daytime minutes -- what kind of
>> Plan
>> are you on?!
>
>Uhhh . . . he's already gone way over his allowed minutes. Thus he has zero
>allowed at the moment. All of the used minutes are overage charges. -Dave

That makes no sense.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

>>
>>Uhhh . . . he's already gone way over his allowed minutes. Thus he has
>>zero
>>allowed at the moment. All of the used minutes are overage
>>harges. -Dave
>
> That makes no sense.
>


Well, it is kind of confusing. If he hadn't gone over his allowed minutes,
he'd show zero minutes used, but some number of minutes allowed. -Dave