A few questions.......

No, actually I enjoy the comraderie (sp). The funniest thing, however, is
that the "vagueness" in my original post came from direct quotes from the
Cingular brochure........it's like a vicious cycle! By the way, subdude,
are you happy with Cingular? You don't get charged for missed calls or
calls going to voicemail, do you? (Not retrieval) Just wondered. The only
friends I have on Cingular own corporations and they don't bother really
scouring their phone bills!

"subdude" <[email protected]> wrote in message
news:[email protected]...
> On Wed, 01 Mar 2006 15:28:48 GMT, "J Collins" <[email protected]>
> graced us with:
>
>>I understand......and, sadly, I am a bit too sensitive!
>
> ...But good natured, obviously. Hope you didn't take too much
> offense.
>
>>
>>
>>"subdude" <[email protected]> wrote in message
>>news:[email protected]...
>>> On Wed, 01 Mar 2006 14:36:18 GMT, "J Collins" <[email protected]>
>>> graced us with:
>>>
>>>>Was this a slam ?
>>>>
>>>>"subdude" <[email protected]> wrote in message
>>>>news:[email protected]...
>>>>> On Tue, 28 Feb 2006 20:42:18 GMT, "J Collins" <[email protected]>
>>>>> graced us with:
>>>>>
>>>>>>Thanks, John. Maybe we are sympatico...........I'm a chick, by the
>>>>>>way
>>>>>>.
>>>>>
>>>>> Ahhh, that explains it.
>>>>>
>>>>>
>>>>
>>> Half jokingly.
>>>
>>> If you read the entire thread as a outsider, like I did (and then got
>>> a second opinion from a work mate like I did) you'd see that you
>>> reacted totally inappropriately to a guy who was trying to help you
>>> based on the limited information you provided.
>>>
>>> Not that we haven't ALL done that from time to time.
>>
>

---

› See More: A few questions.......

Somewhere around Tue, 28 Feb 2006 20:27:22 GMT, while reading
alt.cellular.cingular, I think I thought I saw this post from John Navas
<[email protected]>:

>[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
>In <[email protected]> on Tue, 28 Feb 2006 11:05:44
>-0800, Marty <[email protected]> wrote:
>
>>Somewhere around Tue, 28 Feb 2006 16:49:44 GMT, while reading
>>alt.cellular.cingular, I think I thought I saw this post from John Navas
>><[email protected]>:
>>
>>>>I made it clear that I was speaking of unanswered calls
>>>>from my end, and you made it "clear" that I would indeed be charged for said
>>>>(incoming, unanswered) calls.
>>>
>>>Wasn't, and still isn't, clear to me -- as I wrote, unanswered calls normally
>>>go to voicemail, for which you are charged air time.
>>>
>>John, try to be civil;
>
>I'm being quite civil, and have spent a significant amount of time trying to
>help. Try not to be so easily annoyed and to be a bit more appreciative.
>
>>I'm not sure if you are correct or not, but I can
>>certainly understand his issue, and you may or may not, but if you do,
>>you're not letting on.
>
>I freely admit that I'm having a difficult time understanding what makes this
>an issue.
>
That's the problem - whether you were right or wrong, if you don't
understand the issue, then your answer is not very helpful, because he's not
sure if you understand his question. Of course, *you* understand what you
mean, and know what you understand, but the person receiving your answer
isn't sure. If you understand his question fully, and the issues he's
having a problem with, your answer should reflect that somewhat to show you
understand the question. Something like "You might think you should not
have to pay for a call you don't answer, but if a call goes to voicemail, it
cost's the company money whether you do or not, so they will charge you for
calls you don't answer that go to voice mail." This answer would show you
understand his question fully, and also doesn't convey the impression that
you think he's an idiot for not understanding.

I realize that it turns out that it is not the case at this time, but I
wanted to point out what I was trying to get at, so you would understand. I
think it's part of what causes people to get antagonistic toward you for the
way you handle your answers.

Also, thank you for checking on the current policy, and informing us.
Sometimes it's hard to admit when one is wrong, but nobody is perfect, and
nobody cares if someone makes a mistake and admits it, only when they try to
insist they were right.

--
Marty - public.forums (at) gmail (dot) com
"Those are my principles, and if you don't like them...
well, I have others." - Groucho Marx

Somewhere around Wed, 01 Mar 2006 16:12:16 GMT, while reading
alt.cellular.cingular, I think I thought I saw this post from "J Collins"
<[email protected]>:

>No, actually I enjoy the comraderie (sp). The funniest thing, however, is
>that the "vagueness" in my original post came from direct quotes from the
>Cingular brochure........it's like a vicious cycle! By the way, subdude,
>are you happy with Cingular? You don't get charged for missed calls or
>calls going to voicemail, do you? (Not retrieval) Just wondered. The only
>friends I have on Cingular own corporations and they don't bother really
>scouring their phone bills!
>
I can tell you from experience that any company you go with will have some
clueless reps answering questions. My experience with Cingular has been
similar to yours; I always ask several times if something doesn't sound
right, and I let them know (nicely) if it doesn't sound right. They've
always been very nice to me, and honestly tried to be helpful, just not
always correct (and not always helpful). However, I'm satisfied with my
service.

--
Marty - public.forums (at) gmail (dot) com
"Those are my principles, and if you don't like them...
well, I have others." - Groucho Marx

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Wed, 01 Mar 2006 17:13:54
-0800, Marty <[email protected]> wrote:

>Somewhere around Tue, 28 Feb 2006 20:27:22 GMT, while reading
>alt.cellular.cingular, I think I thought I saw this post from John Navas
><[email protected]>:

>>I freely admit that I'm having a difficult time understanding what makes this
>>an issue.
>>
>That's the problem - whether you were right or wrong, if you don't
>understand the issue, then your answer is not very helpful, because he's not
>sure if you understand his question.[SNIP advice]

I think my response was both clear and helpful. YMMV.

>I realize that it turns out that it is not the case at this time, but I
>wanted to point out what I was trying to get at, so you would understand. I
>think it's part of what causes people to get antagonistic toward you for the
>way you handle your answers.

Very few people are antagonistic to me, and it isn't related to lack of
clarity.

>Also, thank you for checking on the current policy, and informing us.

You're welcome.

>Sometimes it's hard to admit when one is wrong, but nobody is perfect, and
>nobody cares if someone makes a mistake and admits it, only when they try to
>insist they were right.

I work hard at only giving out good information. I inevitably make some
mistakes, so I also work hard at correcting myself and apologizing when I have
inadvertently given out bad information.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Wed, 01 Mar 2006 17:13:54
-0800, Marty <[email protected]> wrote:

>[SNIP]

p.s. It's quite rude to take someone to task that way in public. Please note
that I didn't respond in kind, but remained polite, and take the time to
reflect on our exchange.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

Thanks, Marty. If you don't mind my asking <g> are you charged for
unanswered incoming calls, whether or not a voicemail is left by the calling
party? I'm guessing not, but I'd feel better getting this response from
actual customers who get a bill!

Thanks.


"Marty" <[email protected]> wrote in message
news:[email protected]...
> Somewhere around Wed, 01 Mar 2006 16:12:16 GMT, while reading
> alt.cellular.cingular, I think I thought I saw this post from "J Collins"
> <[email protected]>:
>
>>No, actually I enjoy the comraderie (sp). The funniest thing, however, is
>>that the "vagueness" in my original post came from direct quotes from the
>>Cingular brochure........it's like a vicious cycle! By the way, subdude,
>>are you happy with Cingular? You don't get charged for missed calls or
>>calls going to voicemail, do you? (Not retrieval) Just wondered. The
>>only
>>friends I have on Cingular own corporations and they don't bother really
>>scouring their phone bills!
>>
> I can tell you from experience that any company you go with will have some
> clueless reps answering questions. My experience with Cingular has been
> similar to yours; I always ask several times if something doesn't sound
> right, and I let them know (nicely) if it doesn't sound right. They've
> always been very nice to me, and honestly tried to be helpful, just not
> always correct (and not always helpful). However, I'm satisfied with my
> service.
>
> --
> Marty - public.forums (at) gmail (dot) com
> "Those are my principles, and if you don't like them...
> well, I have others." - Groucho Marx

"J Collins" <[email protected]> wrote in message
news:[email protected]...
> Thanks, Marty. If you don't mind my asking <g> are you charged for
> unanswered incoming calls, whether or not a voicemail is left by the
calling
> party? I'm guessing not, but I'd feel better getting this response from
> actual customers who get a bill!
>
> Thanks.
>
>
> "Marty" <[email protected]> wrote in message
> news:[email protected]...
> > Somewhere around Wed, 01 Mar 2006 16:12:16 GMT, while reading
> > alt.cellular.cingular, I think I thought I saw this post from "J
Collins"
> > <[email protected]>:
> >
> >>No, actually I enjoy the comraderie (sp). The funniest thing, however,
is
> >>that the "vagueness" in my original post came from direct quotes from
the
> >>Cingular brochure........it's like a vicious cycle! By the way,
subdude,
> >>are you happy with Cingular? You don't get charged for missed calls or
> >>calls going to voicemail, do you? (Not retrieval) Just wondered. The
> >>only
> >>friends I have on Cingular own corporations and they don't bother really
> >>scouring their phone bills!
> >>
> > I can tell you from experience that any company you go with will have
some
> > clueless reps answering questions. My experience with Cingular has been
> > similar to yours; I always ask several times if something doesn't sound
> > right, and I let them know (nicely) if it doesn't sound right. They've
> > always been very nice to me, and honestly tried to be helpful, just not
> > always correct (and not always helpful). However, I'm satisfied with my
> > service.
> >
> > --
> > Marty - public.forums (at) gmail (dot) com
> > "Those are my principles, and if you don't like them...
> > well, I have others." - Groucho Marx
>
>

Since everyone else has added their $.02 in here - let me add this:

If your phone rings less than 30 seconds and the call is sent to voicemail
then you are NOT charged for that call. If your phone rings for 30 seconds
to 60 seconds you will be charged for the call regardless of whether you
answer it or not.

Calling your voicemail from your cell phone will PROBABLY cost you airtime.
Calling from your home phone will not, except as listed in the paragraph
above.

There are ways to adjust the ring time of your cell phone - check some of
the threads in this group to get the instructions or call 611 and let them
do it.

Thanks.......this was VERY helpful! Seriously. I think I'll stick with
Verizon afterall. Except for problems with prorating, the answers I get
there seem to be quite consistent. The rollover minutes appealed to me, but
I like knowing what I'm really getting and I feel that I do with Verizon.
I'm not crazy about their going to a universal user interface and that's why
I thought of straying <g>, but there seem to be too many unknowns with
Cingular. I guess I could choose to miss calls I want by keeping the
ringtime short to avoid going over 30 seconds, but that kind of defeats the
purpose too!

Thanks, everyone for all your help, and John, sorry I was a sensitive
female!

J

"Cliff" <[email protected]> wrote in message
news:[email protected]...
>
> "J Collins" <[email protected]> wrote in message
> news:[email protected]...
>> Thanks, Marty. If you don't mind my asking <g> are you charged for
>> unanswered incoming calls, whether or not a voicemail is left by the
> calling
>> party? I'm guessing not, but I'd feel better getting this response from
>> actual customers who get a bill!
>>
>> Thanks.
>>
>>
>> "Marty" <[email protected]> wrote in message
>> news:[email protected]...
>> > Somewhere around Wed, 01 Mar 2006 16:12:16 GMT, while reading
>> > alt.cellular.cingular, I think I thought I saw this post from "J
> Collins"
>> > <[email protected]>:
>> >
>> >>No, actually I enjoy the comraderie (sp). The funniest thing, however,
> is
>> >>that the "vagueness" in my original post came from direct quotes from
> the
>> >>Cingular brochure........it's like a vicious cycle! By the way,
> subdude,
>> >>are you happy with Cingular? You don't get charged for missed calls or
>> >>calls going to voicemail, do you? (Not retrieval) Just wondered. The
>> >>only
>> >>friends I have on Cingular own corporations and they don't bother
>> >>really
>> >>scouring their phone bills!
>> >>
>> > I can tell you from experience that any company you go with will have
> some
>> > clueless reps answering questions. My experience with Cingular has
>> > been
>> > similar to yours; I always ask several times if something doesn't sound
>> > right, and I let them know (nicely) if it doesn't sound right. They've
>> > always been very nice to me, and honestly tried to be helpful, just not
>> > always correct (and not always helpful). However, I'm satisfied with
>> > my
>> > service.
>> >
>> > --
>> > Marty - public.forums (at) gmail (dot) com
>> > "Those are my principles, and if you don't like them...
>> > well, I have others." - Groucho Marx
>>
>>
>
> Since everyone else has added their $.02 in here - let me add this:
>
> If your phone rings less than 30 seconds and the call is sent to voicemail
> then you are NOT charged for that call. If your phone rings for 30
> seconds
> to 60 seconds you will be charged for the call regardless of whether you
> answer it or not.
>
> Calling your voicemail from your cell phone will PROBABLY cost you
> airtime.
> Calling from your home phone will not, except as listed in the paragraph
> above.
>
> There are ways to adjust the ring time of your cell phone - check some of
> the threads in this group to get the instructions or call 611 and let them
> do it.
>
>
>

Man, even I'll admit I was vague here! I meant I could choose to take a
chance on not being able to answer my phone in time when I want a call but
the ringtime is so short it goes to voicemail before I can unzip my
pocketbook..........John, you may have been right about me afterall !

"J Collins" <[email protected]> wrote in message
news:[email protected]...
> Thanks.......this was VERY helpful! Seriously. I think I'll stick with
> Verizon afterall. Except for problems with prorating, the answers I get
> there seem to be quite consistent. The rollover minutes appealed to me,
> but I like knowing what I'm really getting and I feel that I do with
> Verizon. I'm not crazy about their going to a universal user interface and
> that's why I thought of straying <g>, but there seem to be too many
> unknowns with Cingular. I guess I could choose to miss calls I want by
> keeping the ringtime short to avoid going over 30 seconds, but that kind
> of defeats the purpose too!
>
> Thanks, everyone for all your help, and John, sorry I was a sensitive
> female!
>
> J
>
> "Cliff" <[email protected]> wrote in message
> news:[email protected]...
>>
>> "J Collins" <[email protected]> wrote in message
>> news:[email protected]...
>>> Thanks, Marty. If you don't mind my asking <g> are you charged for
>>> unanswered incoming calls, whether or not a voicemail is left by the
>> calling
>>> party? I'm guessing not, but I'd feel better getting this response from
>>> actual customers who get a bill!
>>>
>>> Thanks.
>>>
>>>
>>> "Marty" <[email protected]> wrote in message
>>> news:[email protected]...
>>> > Somewhere around Wed, 01 Mar 2006 16:12:16 GMT, while reading
>>> > alt.cellular.cingular, I think I thought I saw this post from "J
>> Collins"
>>> > <[email protected]>:
>>> >
>>> >>No, actually I enjoy the comraderie (sp). The funniest thing,
>>> >>however,
>> is
>>> >>that the "vagueness" in my original post came from direct quotes from
>> the
>>> >>Cingular brochure........it's like a vicious cycle! By the way,
>> subdude,
>>> >>are you happy with Cingular? You don't get charged for missed calls
>>> >>or
>>> >>calls going to voicemail, do you? (Not retrieval) Just wondered.
>>> >>The
>>> >>only
>>> >>friends I have on Cingular own corporations and they don't bother
>>> >>really
>>> >>scouring their phone bills!
>>> >>
>>> > I can tell you from experience that any company you go with will have
>> some
>>> > clueless reps answering questions. My experience with Cingular has
>>> > been
>>> > similar to yours; I always ask several times if something doesn't
>>> > sound
>>> > right, and I let them know (nicely) if it doesn't sound right.
>>> > They've
>>> > always been very nice to me, and honestly tried to be helpful, just
>>> > not
>>> > always correct (and not always helpful). However, I'm satisfied with
>>> > my
>>> > service.
>>> >
>>> > --
>>> > Marty - public.forums (at) gmail (dot) com
>>> > "Those are my principles, and if you don't like them...
>>> > well, I have others." - Groucho Marx
>>>
>>>
>>
>> Since everyone else has added their $.02 in here - let me add this:
>>
>> If your phone rings less than 30 seconds and the call is sent to
>> voicemail
>> then you are NOT charged for that call. If your phone rings for 30
>> seconds
>> to 60 seconds you will be charged for the call regardless of whether you
>> answer it or not.
>>
>> Calling your voicemail from your cell phone will PROBABLY cost you
>> airtime.
>> Calling from your home phone will not, except as listed in the paragraph
>> above.
>>
>> There are ways to adjust the ring time of your cell phone - check some of
>> the threads in this group to get the instructions or call 611 and let
>> them
>> do it.
>>
>>
>>
>
>

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Thu, 02 Mar 2006 18:27:20 GMT,
"J Collins" <[email protected]> wrote:

>... I guess I could choose to miss calls I want by keeping the
>ringtime short to avoid going over 30 seconds, but that kind of defeats the
>purpose too!

With a ringtime of 25 seconds I have plenty of time to answer calls with no
risk of being charged for calls that go to voicemail. Other people prefer
shorter ringtime. What's nice is that GSM gives you choices.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

"John Navas" <[email protected]> wrote in message
news:[email protected]...
> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <[email protected]> on Thu, 02 Mar 2006 18:27:20
> GMT,
> "J Collins" <[email protected]> wrote:
>
>>... I guess I could choose to miss calls I want by keeping the
>>ringtime short to avoid going over 30 seconds, but that kind of defeats
>>the
>>purpose too!
>
> With a ringtime of 25 seconds I have plenty of time to answer calls with
> no
> risk of being charged for calls that go to voicemail. Other people prefer
> shorter ringtime. What's nice is that GSM gives you choices.
>
> --

So do CDMA and iDEN, you just have to know how to do it. It is not an
exclusive feature of GSM as you erroneously portrayed it. Thanks for
showing once again that you have no clue.

Subdude,

Thanks for your response. I guess over the weekend I should "time" my
verizon phone's ringtime to voicemail and see if it comes under the 30
second mark. I'm glad to know you're happy with Cingular. Oh (and I know I
can ask CS, but I still think a customer with an actual bill can give me a
truer response) assuming I'm on Cingular, if I call another Cingular
customer but get her voicemail, does that call come under M2M or anytime
minutes, or do you know the answer to that? What about the other way
around.........if another Cingular customer calls me, my phone rings after
30 seconds before going to voicemail, will I be charged M2M or "regular"
minutes?

Gracious!

"subdude" <[email protected]> wrote in message
news:[email protected]...
> On Wed, 01 Mar 2006 16:12:16 GMT, "J Collins" <[email protected]>
> graced us with:
>
>>No, actually I enjoy the comraderie (sp). The funniest thing, however, is
>>that the "vagueness" in my original post came from direct quotes from the
>>Cingular brochure........it's like a vicious cycle! By the way, subdude,
>>are you happy with Cingular? You don't get charged for missed calls or
>>calls going to voicemail, do you? (Not retrieval) Just wondered. The
>>only
>>friends I have on Cingular own corporations and they don't bother really
>>scouring their phone bills!
>>
>
> I *am* a corporation, but one person only <G>. And yes I do scour my
> bills on a semi regular basis (every other month, since I've never had
> a reason to do more than that).
>
> I have never had a complaint about Cingular, only some of the phones
> (specifically the MPX220, but that was more Moto's fault than
> Cingular's) and when I did they resolved it quickly and in a very
> helpful and friendly manner.
>
> I recently gaveup on trying to get my MPX220 to work the way it should
> and the CSR moved me from Warantee repair to Insurance and then
> finally to Customer Save departments (staying on the line during all
> moves) until she was able to find a solution I would agree to.
>
> That's how I ended up with my new 8125, and the phone rocks!
>
> I realize YMMV and everyone is different (I have heard horror stories
> here) but I have always been friendly & polite but firm when dealing
> with ALL CSRs no matter what the company, and it's very rare that I do
> not get what I want or at least close to it.
>
> I still maintain that politeness and doing your homework are key to
> getting anywhere with a customer service department...
>
> subdude
>

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Fri, 03 Mar 2006 15:25:49 GMT,
"J Collins" <[email protected]> wrote:

>... Oh (and I know I
>can ask CS, but I still think a customer with an actual bill can give me a
>truer response) assuming I'm on Cingular, if I call another Cingular
>customer but get her voicemail, does that call come under M2M or anytime
>minutes, or do you know the answer to that? What about the other way
>around.........if another Cingular customer calls me, my phone rings after
>30 seconds before going to voicemail, will I be charged M2M or "regular"
>minutes?

On Cingular, assuming the receiving subscriber hasn't set forwarding time to
the maximum of 30 secs, there are no receiving charges for calls that go to
voicemail. Any cellular caller will of course incur appropriate air time.

>"subdude" <[email protected]> wrote in message
>news:[email protected]...
>> On Wed, 01 Mar 2006 16:12:16 GMT, "J Collins" <[email protected]>
>> graced us with:
>>
>>>No, actually I enjoy the comraderie (sp). The funniest thing, however, is
>>>that the "vagueness" in my original post came from direct quotes from the
>>>Cingular brochure........it's like a vicious cycle! By the way, subdude,
>>>are you happy with Cingular? You don't get charged for missed calls or
>>>calls going to voicemail, do you? (Not retrieval) Just wondered. The
>>>only
>>>friends I have on Cingular own corporations and they don't bother really
>>>scouring their phone bills!
>>>
>>
>> I *am* a corporation, but one person only <G>. And yes I do scour my
>> bills on a semi regular basis (every other month, since I've never had
>> a reason to do more than that).
>>
>> I have never had a complaint about Cingular, only some of the phones
>> (specifically the MPX220, but that was more Moto's fault than
>> Cingular's) and when I did they resolved it quickly and in a very
>> helpful and friendly manner.
>>
>> I recently gaveup on trying to get my MPX220 to work the way it should
>> and the CSR moved me from Warantee repair to Insurance and then
>> finally to Customer Save departments (staying on the line during all
>> moves) until she was able to find a solution I would agree to.
>>
>> That's how I ended up with my new 8125, and the phone rocks!
>>
>> I realize YMMV and everyone is different (I have heard horror stories
>> here) but I have always been friendly & polite but firm when dealing
>> with ALL CSRs no matter what the company, and it's very rare that I do
>> not get what I want or at least close to it.
>>
>> I still maintain that politeness and doing your homework are key to
>> getting anywhere with a customer service department...
>>
>> subdude
>>
>

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

Hey John, what I'm wondering, specifically, is will a call from a cingular
customer to another cingular customer's voicemail be a M2M charge or a
regular bucket charge.

Tx, J.

"John Navas" <[email protected]> wrote in message
news:qE%[email protected]...
> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <[email protected]> on Fri, 03 Mar 2006 15:25:49
> GMT,
> "J Collins" <[email protected]> wrote:
>
>>... Oh (and I know I
>>can ask CS, but I still think a customer with an actual bill can give me a
>>truer response) assuming I'm on Cingular, if I call another Cingular
>>customer but get her voicemail, does that call come under M2M or anytime
>>minutes, or do you know the answer to that? What about the other way
>>around.........if another Cingular customer calls me, my phone rings after
>>30 seconds before going to voicemail, will I be charged M2M or "regular"
>>minutes?
>
> On Cingular, assuming the receiving subscriber hasn't set forwarding time
> to
> the maximum of 30 secs, there are no receiving charges for calls that go
> to
> voicemail. Any cellular caller will of course incur appropriate air time.
>
>>"subdude" <[email protected]> wrote in message
>>news:[email protected]...
>>> On Wed, 01 Mar 2006 16:12:16 GMT, "J Collins" <[email protected]>
>>> graced us with:
>>>
>>>>No, actually I enjoy the comraderie (sp). The funniest thing, however,
>>>>is
>>>>that the "vagueness" in my original post came from direct quotes from
>>>>the
>>>>Cingular brochure........it's like a vicious cycle! By the way,
>>>>subdude,
>>>>are you happy with Cingular? You don't get charged for missed calls or
>>>>calls going to voicemail, do you? (Not retrieval) Just wondered. The
>>>>only
>>>>friends I have on Cingular own corporations and they don't bother really
>>>>scouring their phone bills!
>>>>
>>>
>>> I *am* a corporation, but one person only <G>. And yes I do scour my
>>> bills on a semi regular basis (every other month, since I've never had
>>> a reason to do more than that).
>>>
>>> I have never had a complaint about Cingular, only some of the phones
>>> (specifically the MPX220, but that was more Moto's fault than
>>> Cingular's) and when I did they resolved it quickly and in a very
>>> helpful and friendly manner.
>>>
>>> I recently gaveup on trying to get my MPX220 to work the way it should
>>> and the CSR moved me from Warantee repair to Insurance and then
>>> finally to Customer Save departments (staying on the line during all
>>> moves) until she was able to find a solution I would agree to.
>>>
>>> That's how I ended up with my new 8125, and the phone rocks!
>>>
>>> I realize YMMV and everyone is different (I have heard horror stories
>>> here) but I have always been friendly & polite but firm when dealing
>>> with ALL CSRs no matter what the company, and it's very rare that I do
>>> not get what I want or at least close to it.
>>>
>>> I still maintain that politeness and doing your homework are key to
>>> getting anywhere with a customer service department...
>>>
>>> subdude
>>>
>>
>
> --
> Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
> John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

* There is no charge to the recipient when any call goes to voicemail
(assuming default settings; i.e., that the recipient hasn't set forwarding
time to the maximum of 30 secs).

* There is M2M air time charged to the caller for a M2M call that goes to
voicemail.

In <[email protected]> on Fri, 03 Mar 2006
20:52:40 GMT, "J Collins" <[email protected]> wrote:

>Hey John, what I'm wondering, specifically, is will a call from a cingular
>customer to another cingular customer's voicemail be a M2M charge or a
>regular bucket charge.

>"John Navas" <[email protected]> wrote in message
>news:qE%[email protected]...

>> On Cingular, assuming the receiving subscriber hasn't set forwarding time
>> to
>> the maximum of 30 secs, there are no receiving charges for calls that go
>> to
>> voicemail. Any cellular caller will of course incur appropriate air time.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>