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  1. #1
    GM
    Guest
    ANyone know the automated tree path for a PRL update? (a vocal "PRL update"
    doesn't work.) I've spent too much time waiting for someone in customer
    service. Thanks in advance. Glenn





    See More: PRUL update path?




  2. #2
    Bob Smith
    Guest

    Re: PRUL update path?


    "GM" <[email protected]> wrote in message
    news:[email protected]_s01...
    > ANyone know the automated tree path for a PRL update? (a vocal "PRL

    update"
    > doesn't work.) I've spent too much time waiting for someone in customer
    > service. Thanks in advance. Glenn


    Works OK for me in the past. In saying that, next time you call *2, just say
    "customer service" when asked. Then when a rep comes on, ask for your phone
    to be flagged. If you have multiple phones on your account, ask for them all
    to be flagged.

    Out of curiosity, what PRL does your phone have now? Current version is
    10023.

    Bob





  3. #3
    GM
    Guest

    Re: PRUL update path?

    10017

    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    |
    | "GM" <[email protected]> wrote in message
    | news:[email protected]_s01...
    | > ANyone know the automated tree path for a PRL update? (a vocal "PRL
    | update"
    | > doesn't work.) I've spent too much time waiting for someone in customer
    | > service. Thanks in advance. Glenn
    |
    | Works OK for me in the past. In saying that, next time you call *2, just
    say
    | "customer service" when asked. Then when a rep comes on, ask for your
    phone
    | to be flagged. If you have multiple phones on your account, ask for them
    all
    | to be flagged.
    |
    | Out of curiosity, what PRL does your phone have now? Current version is
    | 10023.
    |
    | Bob
    |
    |





  4. #4
    Robert M.
    Guest

    Re: PRUL update path?

    In article <[email protected]_s01>,
    "GM" <[email protected]> wrote:

    > 10017


    Ouch. If you roam at all, you'd be well served to get the update.



  5. #5
    Bob Smith
    Guest

    Re: PRUL update path?


    "GM" <[email protected]> wrote in message
    news:[email protected]_s01...
    > 10017


    Well, you certainly need to get a PRL update. Considering how old your phone
    is, you may want to check this site to see if you have the current firmware
    for that model of yours -
    http://www.sprintpcsinfo.com/modules...showpage&pid=9 .

    If you find you have an older firmware / software version, you will need to
    take your phone to a local SPCS store to get that updated. They can have the
    PRL updated at the same time.

    Bob





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