Rollover minutes

On Wed, 30 Jul 2003 06:17:32 -0000, [email protected] (Doug Ranger)
wrote:

>This may be a very stupid question, but here goes. Here in Indiana we
>see ad's for Cingular's rollover plans all the time, do you think Sprint
>will ever offer this?

I was hoping that someone familiar with this plan, but all of the
responses have been about other things.

I'm not personally familiar with Cingular's plan either, but I've
been told that if you read the fine print, the "minute rollover" isn't as
simple as all that.

I'll let you do the research, but for example, I've heard that
"anytime" minutes, when you roll them over, are added to nights and
weekends, and even there, there are limits. But what you end up with, if
I'm not mistaken, is unlimited n&w, which, as I understand it, is not
uncommon with any of the carriers anymore.

I may be wrong on these finer points, but I've been assured that
the Cingular offer isn't nearly as sweet as it sounds.

DGI

---

› See More: Rollover minutes

J wrote:
> I respectfully disagree. I would like to have roll-over minutes with
> SprintPCS. Here is my situation - we use about 500-600 min. off our
> shared plan with 700 min. I can't really drop down to a smaller plan.
> A couple of times a year we go on vacation, and my wife uses the cell
> a lot to call family during the vacation - hence we run out of
> minutes that month.
>
> Now say we had roll-over minutes then we would probably have saved up
> an additional 500 min. to use during such vacation periods.

I hope you understand I don't mean to belittle your needs, but Sprint has,
as of the end of 2Q 2003, over 18 million subscribers. One example of
someone needing it hardly equates to a business need.

The more Sprint has studied this "feature", the less it actually appears to
accomplish anything. Not for whole populations, at least.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them

Dave wrote:
>
> Due to a family emergency I had last year I anticipated that I may go
> over my monthly minute plan. Not wanting to change around my whole
> service agreement just for a month, I called Sprint asking for
> one-time bucket of 60 courtesy minutes for that month.
>
> The representative laughed at me and went on to explain that I had two
> options. Either pay the per-minute overage or change my plan (and
> extend my contract.) I declined, called to try my luck with another
> phone-jockey, and was given the same response.
>
> Dave
> SprintUsers.com

Dave, I simply cannot apologize enough for this atrocity. I'm reading this
for the second time, knowing I've already responded, and I feel I have to
respond again. This isn't just embarrassing. This was utterly inexcusable.
This isn't just SPCS. This is a customer coming to us trying to prevent a
problem, and we've got ever capability in the world to help him avoid it,
and we don't even try.

I don't know how to get across to you how angry this makes me without
uttering a sailor's string of curse words. Unless we're talking about some
customer who hasn't paid their bill in 6 months, or something equally
egregious, this should not have happened. I'm sorry, Dave.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them

starwars wrote:
> Hey O,
>
> No offense to your collegues (well, maybe a little offense), but you
> seem to be the only guy over there who isn't doing people wrong.
>
> Are you starting to feel lonely? I know I would.
>
> I wish they would promote you to national CSR manager or something.
> But, that might increase profits ... so i'm sorry to break the news
> to you, but it aint gonna happen.
>
> Since you do a decent job, i'm surprised they haven't fired you yet.
>
> Sprint has a very low tolerance for competence.

Well... I've had my share of screwups. I never *can* seem to do a warranty
replacement correctly. It's like some blank spot in my head. So I try damn
hard to have a customer go to a store instead. A week later, sure enough,
back comes a "feedback ticket" that I failed to properly setup the return.
Thankfully, in six months, I've only done three, so it hasn't been *that*
big a slam... so far.

Fire me? They'd have to NOTICE me, first. My Customer Satisfaction score
is top tier, but at the expense of call length and "wrap up" time between
calls. Plus, I'm not making my quota in that sales initative I've
previously mentioned. End result, SPCS thinks me mediocre, or maybe just
good.

Anyone been told to Update Profile on their 8100 and then been ushered off
the phone? Our procedures tell us we shouldn't have to stay with the
customer while they do that. How many got tripped up trying to do that
"Authorize Premium Services" when you try to download from the phone for the
first time? I can't count anymore the number of times previous reps have
reset the Vision Password, told the customer to go to sprintpcs.com and
customize it, and then that's the password they'll need. Six hours later,
not has the customer not succeeded, but now they're unable to even get
online with the phone. And I won't just tell them to update profile. I
can't just leave it at that. That's what got them to me in the first place.
So three previous reps get 2-minute call times, and I get 25, because I'm
not leaving until the customer says I'm done.

And then I have the gall to post here? Hmm... maybe I'd better watch my
back a bit more closely.

--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them

"O/Siris" <robjvargas@sprîntpcs.com> wrote in message
news:4J4Wa.26387$uu5.3532@sccrnsc04...
> J wrote:
> > I respectfully disagree. I would like to have roll-over minutes with
> > SprintPCS. Here is my situation - we use about 500-600 min. off our
> > shared plan with 700 min. I can't really drop down to a smaller plan.
> > A couple of times a year we go on vacation, and my wife uses the cell
> > a lot to call family during the vacation - hence we run out of
> > minutes that month.
> >
> > Now say we had roll-over minutes then we would probably have saved up
> > an additional 500 min. to use during such vacation periods.
>
> I hope you understand I don't mean to belittle your needs, but Sprint has,
> as of the end of 2Q 2003, over 18 million subscribers. One example of
> someone needing it hardly equates to a business need.
>
> The more Sprint has studied this "feature", the less it actually appears
to
> accomplish anything. Not for whole populations, at least.
> --

I understand that SprintPCS has looked into this feature and have decided
not to offer it. I just wanted to let everyone know that there are reasons
for offering roll-over minutes. Eventually market competition is going to
decide what features a service provider needs to offer. I am sure that
SprintPCS also said that Nextel's Direct connect was a useless feature, but
now everything is indicating that SprintPCS has realized that it for some
people is a useful feature and is going to offer it soon.

--
J

personaly, I think the Cingular ads present the point perfectly...

If I pay for them I should get them...In accounting this would be a
prepaid asset with only a partial expensing...the rest is just
loss...that's bad business for every one of us while on sprints end
they are always receiving gains...the translation to all of this is
that we can never win (we under use the asset or pay the overage fees
and break even only if we use exactly the number of minutes in our
plan) and Sprint will always win (By not having to provide the paid for
service in full or by collecting the overage fees, again there is only
a break even if we use exactly the number of minutes in our plan).
Great business model...lousy customer service/relations.

I use between 400 and 700 minutes every month depending on if I'm
vacationing or doing a lot of work out of state or whatever. I've
tried being on a 500 minute a month plan but it just doesn't work...I'm
over use every other month. But then sprint jumps me straight to a 800
minute plan which is really more than I need. Although for myself I
don't know if rollover would solve the problem but at least I would
have a fighting chance at staying at the 500 level.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

Carl. wrote:
> *
>
> Time flies like an arrow. You didn't pay for minutes, you paid for
> scheduled minutes.
>
> *


I don't care they are MY Minutes I payed for them I coughed up 80 some
dollars for one cause I am not a old customer in a Retention plan. I
still got two years before that happens.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

My wife has Cingular with Rollover and liked the idea enough to re-do
her plan and re-up for another two years (she had them for three
previously, so it wasn't huge to keep her). Some months she'd use 1200
minutes of her 1100 minute plan and other times 800 minutes. So with
the Rollover, she currently has a bank of 300 minutes.
They still get money from her when she has to occansionally travel out
of state, but for running around the state (ARK), she loves it.
Sprint wouldn't work for her because of the lousy coverage. Me, I'm
happy with the coverage on the interstate highways and big cities I
travel to.
Would I like to have rollover? No, I don't use my 1000 anytime minutes
now that they got me N/W.
They drop N/W, then rollover is a must.
:-)

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

O/Siris wrote:
> *
>
> Well... I've had my share of screwups. I never *can* seem to do a
> warranty
> replacement correctly. It's like some blank spot in my head. So I
> try damn
> hard to have a customer go to a store instead. A week later, sure
> enough,
> back comes a "feedback ticket" that I failed to properly setup the
> return.
> Thankfully, in six months, I've only done three, so it hasn't been
> *that*
> big a slam... so far.
>
> Fire me? They'd have to NOTICE me, first. My Customer Satisfaction
> score
> is top tier, but at the expense of call length and "wrap up" time
> between
> calls. Plus, I'm not making my quota in that sales initative I've
> previously mentioned. End result, SPCS thinks me mediocre, or maybe
> just
> good.
>
> Anyone been told to Update Profile on their 8100 and then been
> ushered off
> the phone? Our procedures tell us we shouldn't have to stay with
> the
> customer while they do that. How many got tripped up trying to do
> that
> "Authorize Premium Services" when you try to download from the phone
> for the
> first time? I can't count anymore the number of times previous reps
> have
> reset the Vision Password, told the customer to go to sprintpcs.com
> and
> customize it, and then that's the password they'll need. Six hours
> later,
> not has the customer not succeeded, but now they're unable to even
> get
> online with the phone. And I won't just tell them to update profile.
> I
> can't just leave it at that. That's what got them to me in the first
> place.
> So three previous reps get 2-minute call times, and I get 25, because
> I'm
> not leaving until the customer says I'm done.
>
> And then I have the gall to post here? Hmm... maybe I'd better watch
> my
> back a bit more closely.
>
> --
> -+-
> RØß
> O/Siris
> I work for Sprint
> I *don't* speak for them *

And you are truly a God send. See I understand that not all the Reps
know what they are doing which is ok. But if they don't know what they
are doing with some stuff they shouldn't Act like they do. Now If I
called *2 and talked to a rep and He/she said He I am really sorry But
I don't know exactly how to help you on your request and said "hey go
to a store they should be able to ask you or said he Call *2 back and
try again or even said he let me ask someone if they know." I would be
cool with that even if I was on the phone with the rep for more than 10
mins. Cause one they tried to help me TRY is the key word here.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

Somebody said to me once, "Those (people) who have never had to deal
with the public (apparently we cell phone folks are the cream of this
public crop) don't know what they have missed.

Somebody with a comedic ability should write a parody of the trivial
little thing, ete, etc, that we who love these wonderful little cell
phones. A great comedy routine( and a very lengthy one) could be
derived from the many posts (including mine) on these sites. Love it
all...

goodeye18 <[email protected]> wrote in article
<[email protected]>:
>
> O/Siris wrote:
> > *
> >
> > Well... I've had my share of screwups. I never *can* seem to do a
> > warranty
> > replacement correctly. It's like some blank spot in my head. So I
> > try damn
> > hard to have a customer go to a store instead. A week later, sure
> > enough,
> > back comes a "feedback ticket" that I failed to properly setup the
> > return.
> > Thankfully, in six months, I've only done three, so it hasn't been
> > *that*
> > big a slam... so far.
> >
> > Fire me? They'd have to NOTICE me, first. My Customer Satisfaction
> > score
> > is top tier, but at the expense of call length and "wrap up" time
> > between
> > calls. Plus, I'm not making my quota in that sales initative I've
> > previously mentioned. End result, SPCS thinks me mediocre, or maybe
> > just
> > good.
> >
> > Anyone been told to Update Profile on their 8100 and then been
> > ushered off
> > the phone? Our procedures tell us we shouldn't have to stay with
> > the
> > customer while they do that. How many got tripped up trying to do
> > that
> > "Authorize Premium Services" when you try to download from the phone
> > for the
> > first time? I can't count anymore the number of times previous reps
> > have
> > reset the Vision Password, told the customer to go to sprintpcs.com
> > and
> > customize it, and then that's the password they'll need. Six hours
> > later,
> > not has the customer not succeeded, but now they're unable to even
> > get
> > online with the phone. And I won't just tell them to update profile.
> > I
> > can't just leave it at that. That's what got them to me in the first
> > place.
> > So three previous reps get 2-minute call times, and I get 25, because
> > I'm
> > not leaving until the customer says I'm done.
> >
> > And then I have the gall to post here? Hmm... maybe I'd better watch
> > my
> > back a bit more closely.
> >
> > --
> > -+-
> > RØß
> > O/Siris
> > I work for Sprint
> > I *don't* speak for them *
>
> And you are truly a God send. See I understand that not all the Reps
> know what they are doing which is ok. But if they don't know what they
> are doing with some stuff they shouldn't Act like they do. Now If I
> called *2 and talked to a rep and He/she said He I am really sorry But
> I don't know exactly how to help you on your request and said "hey go
> to a store they should be able to ask you or said he Call *2 back and
> try again or even said he let me ask someone if they know." I would be
> cool with that even if I was on the phone with the rep for more than 10
> mins. Cause one they tried to help me TRY is the key word here.
>
> --
> Posted at SprintUsers.com - Your place for everything Sprint PCS
> Free wireless access @ www.SprintUsers.com/wap
>

[posted via phonescoop.com - free web access to the alt.cellular groups]

The finer points of rollover:

Unused ANYTIME minutes roll over for a period of one year. They do not
roll into the N+W or whatever somebody was saying. N+W do not rollover.
After one year your rollover bank goes bye-bye and starts again. If you
change to a non-rollover plan you lose your rollover.

All pretty reasonable

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

the bottom line on Cingular's rollover is this-

what minutes you don't use each month will roll over for 12 months or
until they're used up. the only real restriction on them is that they
become local market minutes. if you're that concerned with keeping what
you pay for, go with Cingular. one day another carrier might offer them,
but until then, Cingular is it.


[posted via phonescoop.com - free web access to the alt.cellular groups]

my Borther Works for verizon and he carrys a sprint phone and his first work
cell phone was a shal i Say nextel verizon gave him a nextem phone to use...
as a company cell phone... Now that is a laugh....

"letsgoflyers81" <[email protected]> wrote in message
news:[email protected]...
>
> joshpo wrote:
> > *I am a Cingular sales rep, but wouldnt dare carry a Cingular phone
> > Rollover is a nice feature for free and it seperates Cingular from
> > the other carriers. It's a big selling point and customers really
> > respond to it. Cingular's plans are also great, $40 for 600 minutes
> > on GSM, which Sprint doesn't even come close to. I wish sprint had
> > rollover, but i have a $40 retention plan that gives me 750 anytime
> > and free pcs2pcs.
> >
> > Also with a Cingular plan you unfortunately have to use Cingular
> > phones and Cingular service, the official cell phone network of hell
> > *
>
> Haha! You gotta love it when a rep from a company actually uses
> another service and then bashes what they sell. At least he's honest.
> Well, honest in here, maybe not when making a sale.
>
> --
> Posted at SprintUsers.com - Your place for everything Sprint PCS
> Free wireless access @ www.SprintUsers.com/wap
>

O/Siris wrote:


> *&^&%!!!
>
> What a crappy way to be treated. Sprint has gone out of its way to
> ENCOURAGE us to give out minutes We can't give out many, but up to 120
> still makes a difference.
>
> I apologize for that. We done ya wrong.

O/Siris:

If that's the case, is there some sort of rate code or something we can
quote to the rep to have them add it whenever they say it's not
avaialable? Or perhaps ask them to transfer to a higher support tier,
or something?

O/Siris wrote:

> I don't know how to get across to you how angry this makes me without
> uttering a sailor's string of curse words. Unless we're talking about some
> customer who hasn't paid their bill in 6 months, or something equally
> egregious, this should not have happened. I'm sorry, Dave.

That said... any way you could hook me up with a bucket of 60 minutes or
so?

I'm travelling this month, on a one-time thing, I expect I'll be using
the hell out of my cell phone during this billing period. I don't
*mind* paying any overages, but the one-time extra bucket sure would be
nice.