Firmware Upgrades

[email protected] (SprintPCS Tech) wrote in message news:<[email protected]>...
> Phillipe <[email protected]> wrote in article
> <[email protected]>:
> > In article <[email protected]>,
> > [email protected] (SprintPCS Tech) wrote:
> >
> > >
> > > Its not your phone, its the manufacturer (Kyocera). I haven't seen one
> > > Kyocera phone that wasn't buggy, and trust me, I've seen a lot of them.
> > > (I think Kyocera is second when it comes to returns, the whole LG1010
> > > issue pushed LG to number one)
> >
> > What does it say about Sprint if they are selling known bad phones.
>
> This is a touchy situation. Kia pushes out thousands of cars every
> month, and everyone knows they're not reliable, yet Kia is still in
> business.
>
> These manufacturers put out phones, they say their good, the few the
> Sprint is able to test passes, then the mfg pushes out a gazillion
> units. Unfortunatly, these units are never 100% reliable (even Sanyo).
> Industry standard is roughly 15% DOA is acceptable (not in my terms I
> like to see less than 5%).
>
> Its not that they're selling phones that they know are bad, its because
> these phones are lower quality, therefor will have a higher failure
> rate. LG's track record is horrible, which is why Sprint PCS is very
> close to dropping them (if we see the 5450, it will be a last chance for
> them). We don't carry Kyocera for that reason, nor do we carry Motorola
> (poor CDMA performance on the 1900MHz spectrum).
>
> Kyocera had issues with the 2035, they "fixed" them, came out ith the
> 2255, they "fixed" them and came out with the 2345 (you know the story),
> the same with LG. The 1010 issue was a biggie, and I'm glad of the way
> Sprint acted, pulling several thousand units out of the retail stores,
> and LG paid for it all.
>
> No company in their right mind would willingly sell a known bad unit,
> but all companies know that when you push out a couple thousand devices,
> some will be defective on arrival, some will break within the warranty
> period, and some will break out of it.
>
> [posted via phonescoop.com - free web access to the alt.cellular groups]

Too bad Sprint didn't notify the customers that the phones were bad.
I had 4 LG phones on my account and noneof them worked, at least in
the area where I lived. I think it was more a tower overload issue,
but Sprint couldn't give me a straight answer.

---

› See More: Firmware Upgrades

Bull, that is the excuse he sale people use for not carrying Moto
brand.

My Timeport gets a decent signal on Sprint while my sister-in-laws new
Samsung get "no service". I think my borther-in-law has Sansumg or LG
(on sprint) same issue. We live in an area with poor coverage so
quailty of the phone counts and Moto phones rule.

The reason that Sprint and Motorola parted ways started with Sprints
demand for custom software, then later they didn't want to pick-up
expensive Motorola phone just before 3G (they did't want people buying
new Moto V60 2G phones then not buying SprintVision).

Current issue is price margin. That will be resolved around end of
year when Moto can sell phone to Sprint cheap enough.


[email protected] (SprintPCS Tech) wrote in message news:<[email protected]>...
> Phillipe <[email protected]> wrote in article
> <[email protected]>:
> > In article <[email protected]>,
> > [email protected] (SprintPCS Tech) wrote:
> >
> > >
> > > Its not your phone, its the manufacturer (Kyocera). I haven't seen one
> > > Kyocera phone that wasn't buggy, and trust me, I've seen a lot of them.
> > > (I think Kyocera is second when it comes to returns, the whole LG1010
> > > issue pushed LG to number one)
> >
> > What does it say about Sprint if they are selling known bad phones.
>
> This is a touchy situation. Kia pushes out thousands of cars every
> month, and everyone knows they're not reliable, yet Kia is still in
> business.
>
> These manufacturers put out phones, they say their good, the few the
> Sprint is able to test passes, then the mfg pushes out a gazillion
> units. Unfortunatly, these units are never 100% reliable (even Sanyo).
> Industry standard is roughly 15% DOA is acceptable (not in my terms I
> like to see less than 5%).
>
> Its not that they're selling phones that they know are bad, its because
> these phones are lower quality, therefor will have a higher failure
> rate. LG's track record is horrible, which is why Sprint PCS is very
> close to dropping them (if we see the 5450, it will be a last chance for
> them). We don't carry Kyocera for that reason, nor do we carry Motorola
> (poor CDMA performance on the 1900MHz spectrum).
>
> Kyocera had issues with the 2035, they "fixed" them, came out ith the
> 2255, they "fixed" them and came out with the 2345 (you know the story),
> the same with LG. The 1010 issue was a biggie, and I'm glad of the way
> Sprint acted, pulling several thousand units out of the retail stores,
> and LG paid for it all.
>
> No company in their right mind would willingly sell a known bad unit,
> but all companies know that when you push out a couple thousand devices,
> some will be defective on arrival, some will break within the warranty
> period, and some will break out of it.
>
> [posted via phonescoop.com - free web access to the alt.cellular groups]