e2save Royal Mail Investigation

Hi,

I just wanted to pass on information to people who might have had a problem
with e2save and their cashback scheme.

Basically I've been refused payment by e2save as my cash back claim and
airtime bill apparently arrived two weeks after the required deadline. It
was sent in plenty of time! I was told that if I could obtain proof of
delivery from the Royal Mail they would re-consider my case. It turns out
that no one signed for the recorded delivery item and I was offered a poxy
book of stamps as compensation because as far as the Post Office were
concerned it was a 'lost' item even though e2save confirm that they have the
paperwork.

£50 is a lot of money to me and I complained to Royal Mail customer services
so many times they gave me a number for the Royal Mail Chairman's Office in
London so I would go away! I spoke to a great person in their complaints
department there who agreed to find out why my Recorded Delivery item wasn't
signed for. He came back to me within 48 hours with the following info:-

- the po box e2save use for cash back offers currently has a mail
re-direction. In some cases this could mean that their mail is delayed up
to 14 days! Not ideal when customers are trying to meet time-sensitive
deadlines.
- e2save are under investigation by the Business Service section of the
Royal Mail for several reasons but mainly they are not signing for a large
volume of Recorded Delivery items which is generating a huge number of
complaints (and lots of free stamps being sent out as compensation!).

I assumed the Royal Mail was responsible for getting a signature for
recorded delivery post but it turns out that a corporate po box with a large
volume of recorded incoming mail could be treated differently - add on the
mail re-direction and it gets even more complicated.

Armed with this information I've gone back to the cashback contact centre
(this is handled for e2save by the Carphone Warehouse) who are now
reconsidering my "late" claim. They even admitted on the phone they were
fully aware of these problems with the post.

I can't guarantee you'll get your money back but hope this is useful to
people who might have had a similar experience. If anyone wants any more
information please email me and I will send you telephone numbers and other
details (just take the NOSPAM out of my address).

Stace

---

› See More: e2save Royal Mail Investigation

Stacey wrote:
> Hi,
>
> I just wanted to pass on information to people who might have had a problem
> with e2save and their cashback scheme.
>
> Basically I've been refused payment by e2save as my cash back claim and
> airtime bill apparently arrived two weeks after the required deadline. It
> was sent in plenty of time! I was told that if I could obtain proof of
> delivery from the Royal Mail they would re-consider my case. It turns out
> that no one signed for the recorded delivery item and I was offered a poxy
> book of stamps as compensation because as far as the Post Office were
> concerned it was a 'lost' item even though e2save confirm that they have the
> paperwork.
>
> £50 is a lot of money to me and I complained to Royal Mail customer services
> so many times they gave me a number for the Royal Mail Chairman's Office in
> London so I would go away! I spoke to a great person in their complaints
> department there who agreed to find out why my Recorded Delivery item wasn't
> signed for. He came back to me within 48 hours with the following info:-
>
> - the po box e2save use for cash back offers currently has a mail
> re-direction. In some cases this could mean that their mail is delayed up
> to 14 days! Not ideal when customers are trying to meet time-sensitive
> deadlines.
> - e2save are under investigation by the Business Service section of the
> Royal Mail for several reasons but mainly they are not signing for a large
> volume of Recorded Delivery items which is generating a huge number of
> complaints (and lots of free stamps being sent out as compensation!).
>
> I assumed the Royal Mail was responsible for getting a signature for
> recorded delivery post but it turns out that a corporate po box with a large
> volume of recorded incoming mail could be treated differently - add on the
> mail re-direction and it gets even more complicated.
>
> Armed with this information I've gone back to the cashback contact centre
> (this is handled for e2save by the Carphone Warehouse) who are now
> reconsidering my "late" claim. They even admitted on the phone they were
> fully aware of these problems with the post.
>
> I can't guarantee you'll get your money back but hope this is useful to
> people who might have had a similar experience. If anyone wants any more
> information please email me and I will send you telephone numbers and other
> details (just take the NOSPAM out of my address).
>

I had a similar problem here. I sent my claim in by recorded delivery,
in good time, but using the RM online tracking service, it never got
signed for. I then re-sent the claim by RM Special Delivery and that
was delivered and signed-for the next day.

When I put in a claim to RM for non-delivery of the RD, they told me to
take a hike. Now, I probably know why...

On Sat, 23 Sep 2006 07:55:20 GMT, "Stacey"
<[email protected]> wrote:

>Hi,
>
>I just wanted to pass on information to people who might have had a problem
>with e2save and their cashback scheme.
>

Needless to say my advice has been for a while not to take a cashback
deal from anyone.

If you go to the "clearance" section on the Three website, you will
see some excellent half price for 18 month deals. No cashback
involved, no forms to fill in. £17.50 a month got me an N70 and 400
anytime minutes, texts and free internet. Reception is excellent in
all areas as it roams on o2.

--
http://www.unimobiles.com | http://www.unlockyourphone.co.uk
UK Specialists in Refurbished Mobile Phones & Accessories

"Stacey" <[email protected]> wrote in message
news:[email protected]...
> I just wanted to pass on information to people who might have had a
> problem with e2save and their cashback scheme.
> Basically I've been refused payment by e2save as my cash back claim and
> airtime bill apparently arrived two weeks after the required deadline.
> Stace

Hi Stacey, you shouldn't really depend on Recorded Delivery if the item is
time sensitive. As many people may have already pointed out to you by now,
it travels with 1st/2nd class post according to what you paid out for.
Special Delivery on the other hand is delivered on time.

Even if e2Save did everything in their power to sign for Recorded Delivery,
should you hit a busy period like Christmas, you'd really be pushing it as
mail can get delayed for a long time.

AMO

"Unimobiles.com" <[email protected]> wrote in message
news:[email protected]...
> On Sat, 23 Sep 2006 07:55:20 GMT, "Stacey"
> <[email protected]> wrote:
> Needless to say my advice has been for a while not to take a cashback
> deal from anyone.

I have to agree, these Cashback deals seem to always go pear shaped.

On Sat, 23 Sep 2006 09:30:59 +0100, Unimobiles.com
<[email protected]> wrote:

>Reception is excellent in all areas as it roams on o2.

I think you'll find that claim is a bit general. o2 is terrible in my
area.
--
-- Nick ICQ: 9235201 EMAIL & MSN: [email protected]
-- LOTR#4 SKOGA#8 DS#7 BOTAFOT#159 BOTM#2 FBOTY#06 PM#11
-- Suzuki GSF600n - www.bgn.me.uk You set my soul alight

I too had problems with mail not being signed for. I was considering another
cashback deal with e2save but three called me up and after a bit of a haggle
I got the N70 on a 12 month contract with 9months free line rental :-)

Stacey wrote:

> It turns out
> that no one signed for the recorded delivery item and I was offered a poxy
> book of stamps as compensation because as far as the Post Office were
> concerned it was a 'lost' item even though e2save confirm that they have the
> paperwork.
>

Yep - its been said many times here. Use Special Delivery.

I've had Recorded Delivery not signed for several times now - I
think the service is simply broken.

regards, Ian

"Stacey" <[email protected]> wrote in message
news:[email protected]...
> Hi,
>
> I just wanted to pass on information to people who might have had a
> problem with e2save and their cashback scheme.
>
> Basically I've been refused payment by e2save as my cash back claim and
> airtime bill apparently arrived two weeks after the required deadline. It
> was sent in plenty of time! I was told that if I could obtain proof of
> delivery from the Royal Mail they would re-consider my case. It turns out
> that no one signed for the recorded delivery item and I was offered a poxy
> book of stamps as compensation because as far as the Post Office were
> concerned it was a 'lost' item even though e2save confirm that they have
> the paperwork.

??? You don't need e2save's signature only proof that RM delivered it
(their we site will show when this occurred). As e2save are admitting
receipt you are not claiming for loss of the document.

OTOH recorded delivery is a scam - advice of delivery cards never come back
from government offices. The first time you get a book of stamps,
thereafter nothing, although unlike e2save HMRC withdrew a penalty for being
two weeks late when RM showed the return had arrived in time.

Moral of the story - don't fall for cashbacks.

>
> £50 is a lot of money to me and I complained to Royal Mail customer
> services so many times they gave me a number for the Royal Mail Chairman's
> Office in London so I would go away! I spoke to a great person in their
> complaints department there who agreed to find out why my Recorded
> Delivery item wasn't signed for. He came back to me within 48 hours with
> the following info:-
>
> - the po box e2save use for cash back offers currently has a mail
> re-direction. In some cases this could mean that their mail is delayed up
> to 14 days! Not ideal when customers are trying to meet time-sensitive
> deadlines.
> - e2save are under investigation by the Business Service section of the
> Royal Mail for several reasons but mainly they are not signing for a large
> volume of Recorded Delivery items which is generating a huge number of
> complaints (and lots of free stamps being sent out as compensation!).
>
> I assumed the Royal Mail was responsible for getting a signature for
> recorded delivery post but it turns out that a corporate po box with a
> large volume of recorded incoming mail could be treated differently - add
> on the mail re-direction and it gets even more complicated.
>
> Armed with this information I've gone back to the cashback contact centre
> (this is handled for e2save by the Carphone Warehouse) who are now
> reconsidering my "late" claim. They even admitted on the phone they were
> fully aware of these problems with the post.
>
> I can't guarantee you'll get your money back but hope this is useful to
> people who might have had a similar experience. If anyone wants any more
> information please email me and I will send you telephone numbers and
> other details (just take the NOSPAM out of my address).
>
> Stace
>
>
>
>

R. Mark Clayton wrote:
> "Stacey" <[email protected]> wrote in message
> news:[email protected]...
> > Hi,
> >
> > I just wanted to pass on information to people who might have had a
> > problem with e2save and their cashback scheme.
> >
> > Basically I've been refused payment by e2save as my cash back claim and
> > airtime bill apparently arrived two weeks after the required deadline. It
> > was sent in plenty of time! I was told that if I could obtain proof of
> > delivery from the Royal Mail they would re-consider my case. It turns out
> > that no one signed for the recorded delivery item and I was offered a poxy
> > book of stamps as compensation because as far as the Post Office were
> > concerned it was a 'lost' item even though e2save confirm that they have
> > the paperwork.
>
> ??? You don't need e2save's signature only proof that RM delivered it
> (their we site will show when this occurred). As e2save are admitting
> receipt you are not claiming for loss of the document.
>
> OTOH recorded delivery is a scam - advice of delivery cards never come back
> from government offices. The first time you get a book of stamps,
> thereafter nothing, although unlike e2save HMRC withdrew a penalty for being
> two weeks late when RM showed the return had arrived in time.
>
> Moral of the story - don't fall for cashbacks.
>
> >
> > £50 is a lot of money to me and I complained to Royal Mail customer
> > services so many times they gave me a number for the Royal Mail Chairman's
> > Office in London so I would go away! I spoke to a great person in their
> > complaints department there who agreed to find out why my Recorded
> > Delivery item wasn't signed for. He came back to me within 48 hours with
> > the following info:-
> >
> > - the po box e2save use for cash back offers currently has a mail
> > re-direction. In some cases this could mean that their mail is delayedup
> > to 14 days! Not ideal when customers are trying to meet time-sensitive
> > deadlines.
> > - e2save are under investigation by the Business Service section of the
> > Royal Mail for several reasons but mainly they are not signing for a large
> > volume of Recorded Delivery items which is generating a huge number of
> > complaints (and lots of free stamps being sent out as compensation!).
> >
> > I assumed the Royal Mail was responsible for getting a signature for
> > recorded delivery post but it turns out that a corporate po box with a
> > large volume of recorded incoming mail could be treated differently - add
> > on the mail re-direction and it gets even more complicated.
> >
> > Armed with this information I've gone back to the cashback contact centre
> > (this is handled for e2save by the Carphone Warehouse) who are now
> > reconsidering my "late" claim. They even admitted on the phone they were
> > fully aware of these problems with the post.
> >
> > I can't guarantee you'll get your money back but hope this is useful to
> > people who might have had a similar experience. If anyone wants any more
> > information please email me and I will send you telephone numbers and
> > other details (just take the NOSPAM out of my address).
> >
> > Stace
> >
> >

Recorded delivery is a bit of a scam.
I've had a couple of recorded delivery letter arrive at my home when I
was out.
I signed for none of them. Lazy postman syndrome I think!

Special Delivery may get a guaranteed signature but it's too expensive.
But i've had trouble with that too. Recently, an item never got
delivered.
After some investigation (which at least they try to do with Special
Delivery), they
said it had the wrong address on. It had the right address of course.
Only compensation was my money back and the item eventually got
redelivered a few days later. Dreadful service. Hate to think if the
letter/package was important.

The Royal Mail needs a total overhaul.

A.





> >
> >

Londoncityslicker wrote:
>
> Recorded delivery is a bit of a scam.
> I've had a couple of recorded delivery letter arrive at my home when I
> was out.
> I signed for none of them. Lazy postman syndrome I think!
>

I sent a package by Recorded Delivery (ebay sale) and was contacted by
the buyer three days later to say the item arrived and he was happy
with it but I had charged him for Recorded Delivery postage and yet the
item arrived by normal mail!

He even scanned the packaging and sent me the image - my Recorded
Delivery sticker in the top left hand corner had clearly been removed!

As you say, it's a scam.

AMO wrote:
> "Stacey" <[email protected]> wrote in message
> news:[email protected]...
>> I just wanted to pass on information to people who might have had a
>> problem with e2save and their cashback scheme.
>> Basically I've been refused payment by e2save as my cash back claim and
>> airtime bill apparently arrived two weeks after the required deadline.
>> Stace
>
> Hi Stacey, you shouldn't really depend on Recorded Delivery if the item is
> time sensitive. As many people may have already pointed out to you by now,
> it travels with 1st/2nd class post according to what you paid out for.
> Special Delivery on the other hand is delivered on time.

Significantly, it also provides for Consequential Loss insurance (AFAIK
not available with Recorded Delivery) which covers you for the financial
effects of your letter getting lost - ie, the letter contains nothing of
intrinsic value, just a few bits of paper, but the outcome of the loss
of the letter is No Cashback Payment.

David

[email protected] wrote:
> Londoncityslicker wrote:
>> Recorded delivery is a bit of a scam.
>> I've had a couple of recorded delivery letter arrive at my home when I
>> was out.
>> I signed for none of them. Lazy postman syndrome I think!
>>
>
> I sent a package by Recorded Delivery (ebay sale) and was contacted by
> the buyer three days later to say the item arrived and he was happy
> with it but I had charged him for Recorded Delivery postage and yet the
> item arrived by normal mail!
>
> He even scanned the packaging and sent me the image - my Recorded
> Delivery sticker in the top left hand corner had clearly been removed!

Or fallen off maybe? I wince when I watch counter staff applying
self-adhesive postage labels etc to parcels on their side of the glass -
whereas you or I would press the stickers down firmly, they just seem to
dab them on, leaving the edges or corners floating about in the air.

(OK, now you're going to tell me you stuck the label on yourself, aren't
you....)

David

"R. Mark Clayton" <[email protected]> wrote in message
news:[email protected]...
>
> "Stacey" <[email protected]> wrote in message
> news:[email protected]...
>> Hi,
>>
>> I just wanted to pass on information to people who might have had a
>> problem with e2save and their cashback scheme.
>>
>> Basically I've been refused payment by e2save as my cash back claim and
>> airtime bill apparently arrived two weeks after the required deadline.
>> It was sent in plenty of time! I was told that if I could obtain proof
>> of delivery from the Royal Mail they would re-consider my case. It turns
>> out that no one signed for the recorded delivery item and I was offered a
>> poxy book of stamps as compensation because as far as the Post Office
>> were concerned it was a 'lost' item even though e2save confirm that they
>> have the paperwork.
>
> ??? You don't need e2save's signature only proof that RM delivered it
> (their we site will show when this occurred). As e2save are admitting
> receipt you are not claiming for loss of the document.
>
> OTOH recorded delivery is a scam - advice of delivery cards never come
> back from government offices. The first time you get a book of stamps,
> thereafter nothing, although unlike e2save HMRC withdrew a penalty for
> being two weeks late when RM showed the return had arrived in time.
>
> Moral of the story - don't fall for cashbacks.

What do you mean "don't fall for cashbacks"? Cashback deals can be great
value for money (zero end outlay for any service is surely a no brainer?)
The moral of the story rather is to avoid certain companies like OSPS and
perhaps E2Save.

Gareth.

"Lobster" <[email protected]> wrote in message
news:[email protected]...
> Or fallen off maybe? I wince when I watch counter staff applying
> self-adhesive postage labels etc to parcels on their side of the glass -
> whereas you or I would press the stickers down firmly, they just seem to
> dab them on, leaving the edges or corners floating about in the air.
>
> (OK, now you're going to tell me you stuck the label on yourself, aren't
> you....)

I always apply the recorded delivery sticker myself for this very reason.
I've seen too many applied in such a haphazard manner by post office staff
that they might fall off if someone sneezed at the wrong moment.

Recorded is very unreliable. I have had many items delivered and not been
signed for. Similarly, I have had multiple recorded items delivered to me
which I have not had to sign for.

JP



--
Posted via a free Usenet account from http://www.teranews.com