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  1. #1
    David Little
    Guest
    Just had another enlightening call to Nextel Customer Support concerning
    Spam Text messages.

    They still insist that the only way to cure the problem (and there are still
    no guarantees) is to either:

    1. Change Phone Number
    _______OR_________
    2. Cancel Voice Mail option on your plan

    Still, the rational is that the same signal/procedure that is used to notify
    you of voice mail is used to carry the test message; since voice mail can
    include numeric or alpha-numeric paging, as a option present on the
    branching of voice mail option.

    What I don't understand is why they can't use the concept of ESN/IMEI and
    Phone Number to uniquely identify a subscriber and block text messaging to
    that unique identity on their network. It has to be possible, but the
    most difficult part of that equation is getting them to understand the
    concept. The CS rep that I talked to for 28 minutes this morning also said
    she was with Tech Support when I asked to be transferred. She wouldn't
    transfer me to a supervisor or anyone else to discuss the subject. It was a
    polite conversation, but a basic semantic void for 90% of the time.

    They are implementing a new (gasp) Spam filter tomorrow (10/14/2003). I
    guess this is the 3rd or 4th one that I have been told about by CS. in as
    many calls discussing getting rid of the Spam on our new account. As it
    stands now, my account has been noted that if the new filter doesn't
    effectively cut down or eliminate the Spam on our phone that is affected by
    it (one phone gets 0, the other now getting upwards to 40 spam messages per
    day), by C.O.B. 10/14/2003 as defined to be 5:00 PM EST (UTC -5 hours),
    then that phone is unusable and the account is not serving our needs.. This
    puts the ball in their court. CS seemed to indicate that my concerns about
    canceling service due to this was a valid one, and I don't feel they will be
    looking for a contract buy-out requirement on my part. However, until I get
    to the corner of walk and don't walk on that issue that is all speculation..

    The standard procedure for the wife to use her phone now is to turn it on,
    let it register with the network, delete first batch of Spam that has
    already triggered a memory full error, then delete the second batch - Before
    attempting to use the phone. Despite taking the option to disable message
    notification during calls, she still gets the beep when new Spam arrives.
    It is worse than VOX operation, in it's ability to lessen the
    intelligibility of a phone call. The only solution they have is to remove
    voice mail. The only solution to that solution that I know of is to find
    another carrier that can control it's network and doesn't put the revenue
    that it gains from services such as SMS above the ability of the customer to
    use and control their account. It is a shame that this is the direction
    that Nextel is taking on this.

    I know that if I can divert over 100 of the current Microsoft Update virus
    messages I get per day to my deleted message box, using the simple
    technology of message rules that their administrator should be able to do
    the same if not more; especially since they have an IMEI/ESN and 10 digit
    phone number (Subscriber Identifier) to uniquely separate that particular
    phone on that particular account from every other phone on every account
    they service. Not exactly rocket science; but may as well be brain surgery
    with a pocket knife.....





    See More: SMS Text Message Spam - revisited




  2. #2
    All the News
    Guest

    Re: SMS Text Message Spam - revisited


    "David Little" <[email protected]> wrote in message
    news[email protected]
    > Just had another enlightening call to Nextel Customer Support concerning
    > Spam Text messages.
    >
    > They still insist that the only way to cure the problem (and there are

    still
    > no guarantees) is to either:
    >
    > 1. Change Phone Number
    > _______OR_________
    > 2. Cancel Voice Mail option on your plan


    .... lots of extra stuff deleted...

    Hey David... thanks for the updates. So far, in the few years that
    I've had my nextel, I've only gotten one spam message. Crossing
    my fingers that I don't get more.

    I'm really following your situation so I'm interested to see that
    the resolution of it is.

    Chris





  3. #3
    All the News
    Guest

    Re: SMS Text Message Spam - revisited


    "David Little" <[email protected]> wrote in message
    news[email protected]
    > Just had another enlightening call to Nextel Customer Support concerning
    > Spam Text messages.
    >
    > They still insist that the only way to cure the problem (and there are

    still
    > no guarantees) is to either:
    >
    > 1. Change Phone Number
    > _______OR_________
    > 2. Cancel Voice Mail option on your plan


    .... lots of extra stuff deleted...

    Hey David... thanks for the updates. So far, in the few years that
    I've had my nextel, I've only gotten one spam message. Crossing
    my fingers that I don't get more.

    I'm really following your situation so I'm interested to see that
    the resolution of it is.

    Chris





  4. #4
    t.britt
    Guest

    Re: SMS Text Message Spam - revisited

    david,

    i get text messages (spam) every day. my husband only gets 2-5 per day. i
    get approximately 2-3 per hour and so i finally decided ( on my own) to do
    the text to text message add on. it does not work either. so i too am stuck
    with the stupid spam messages. i just delete everyone i get and it is a pain
    in the a**. i have never given my number out to anyone who would send me
    these messages. i only get two to three per day that are actually mine from
    my husband or son. sucks.............
    tina

    "All the News" <[email protected]> wrote in message
    news:[email protected]
    >
    > "David Little" <[email protected]> wrote in message
    > news[email protected]
    > > Just had another enlightening call to Nextel Customer Support concerning
    > > Spam Text messages.
    > >
    > > They still insist that the only way to cure the problem (and there are

    > still
    > > no guarantees) is to either:
    > >
    > > 1. Change Phone Number
    > > _______OR_________
    > > 2. Cancel Voice Mail option on your plan

    >
    > ... lots of extra stuff deleted...
    >
    > Hey David... thanks for the updates. So far, in the few years that
    > I've had my nextel, I've only gotten one spam message. Crossing
    > my fingers that I don't get more.
    >
    > I'm really following your situation so I'm interested to see that
    > the resolution of it is.
    >
    > Chris
    >
    >






  5. #5
    t.britt
    Guest

    Re: SMS Text Message Spam - revisited

    david,

    i get text messages (spam) every day. my husband only gets 2-5 per day. i
    get approximately 2-3 per hour and so i finally decided ( on my own) to do
    the text to text message add on. it does not work either. so i too am stuck
    with the stupid spam messages. i just delete everyone i get and it is a pain
    in the a**. i have never given my number out to anyone who would send me
    these messages. i only get two to three per day that are actually mine from
    my husband or son. sucks.............
    tina

    "All the News" <[email protected]> wrote in message
    news:[email protected]
    >
    > "David Little" <[email protected]> wrote in message
    > news[email protected]
    > > Just had another enlightening call to Nextel Customer Support concerning
    > > Spam Text messages.
    > >
    > > They still insist that the only way to cure the problem (and there are

    > still
    > > no guarantees) is to either:
    > >
    > > 1. Change Phone Number
    > > _______OR_________
    > > 2. Cancel Voice Mail option on your plan

    >
    > ... lots of extra stuff deleted...
    >
    > Hey David... thanks for the updates. So far, in the few years that
    > I've had my nextel, I've only gotten one spam message. Crossing
    > my fingers that I don't get more.
    >
    > I'm really following your situation so I'm interested to see that
    > the resolution of it is.
    >
    > Chris
    >
    >






  6. #6
    David Little
    Guest

    Re: SMS Text Message Spam - revisited

    I have started a text file tonight of all the messages (30) that she
    received today. It should be fairly revealing. Apparently there is
    spoofing of cell message ids just like there is on email addresses on the
    internet. I have a message from the same phone number at
    messaging.Nextel.com from 2 different user names. Also I am seeing a lot of
    corrupted messages and incomplete or cross linked ones. I am beginning to
    wonder if there is a possible parallel to the virus that take the address
    book of one user and store it on another system and sends itself out to
    every one in user A's address book from user B's computer.

    What would happen if this virus was somehow accessing the online storage
    phonebooks from cell phones, or had become nested in one of Nextel's Windoze
    based servers? The possibilities are endless.

    Obviously the more of these spams I log to the file, the better I will be
    able to make a better educated guess. However, if the spam filter that is
    supposed to go in 10/14/2003 does it's job, the number should decrease.


    "All the News" <[email protected]> wrote in message
    news:[email protected]
    >
    > "David Little" <[email protected]> wrote in message
    > news[email protected]
    > > Just had another enlightening call to Nextel Customer Support concerning
    > > Spam Text messages.
    > >
    > > They still insist that the only way to cure the problem (and there are

    > still
    > > no guarantees) is to either:
    > >
    > > 1. Change Phone Number
    > > _______OR_________
    > > 2. Cancel Voice Mail option on your plan

    >
    > ... lots of extra stuff deleted...
    >
    > Hey David... thanks for the updates. So far, in the few years that
    > I've had my nextel, I've only gotten one spam message. Crossing
    > my fingers that I don't get more.
    >
    > I'm really following your situation so I'm interested to see that
    > the resolution of it is.
    >
    > Chris
    >
    >






  7. #7
    David Little
    Guest

    Re: SMS Text Message Spam - revisited

    I have started a text file tonight of all the messages (30) that she
    received today. It should be fairly revealing. Apparently there is
    spoofing of cell message ids just like there is on email addresses on the
    internet. I have a message from the same phone number at
    messaging.Nextel.com from 2 different user names. Also I am seeing a lot of
    corrupted messages and incomplete or cross linked ones. I am beginning to
    wonder if there is a possible parallel to the virus that take the address
    book of one user and store it on another system and sends itself out to
    every one in user A's address book from user B's computer.

    What would happen if this virus was somehow accessing the online storage
    phonebooks from cell phones, or had become nested in one of Nextel's Windoze
    based servers? The possibilities are endless.

    Obviously the more of these spams I log to the file, the better I will be
    able to make a better educated guess. However, if the spam filter that is
    supposed to go in 10/14/2003 does it's job, the number should decrease.


    "All the News" <[email protected]> wrote in message
    news:[email protected]
    >
    > "David Little" <[email protected]> wrote in message
    > news[email protected]
    > > Just had another enlightening call to Nextel Customer Support concerning
    > > Spam Text messages.
    > >
    > > They still insist that the only way to cure the problem (and there are

    > still
    > > no guarantees) is to either:
    > >
    > > 1. Change Phone Number
    > > _______OR_________
    > > 2. Cancel Voice Mail option on your plan

    >
    > ... lots of extra stuff deleted...
    >
    > Hey David... thanks for the updates. So far, in the few years that
    > I've had my nextel, I've only gotten one spam message. Crossing
    > my fingers that I don't get more.
    >
    > I'm really following your situation so I'm interested to see that
    > the resolution of it is.
    >
    > Chris
    >
    >






  8. #8
    Nextel CSR
    Guest

    Re: SMS Text Message Spam - revisited

    I saw on I-Connect ( Customer Care's Bible ) that Nextel will be launching
    the new SPAM filter on Oct 15, 2003 (tomorrow). I was supposed to take
    place in November, but I guess headquarters decided to change it. I hope it
    works, I'm getting tired of crediting everyone....


    "David Little" <[email protected]> wrote in message
    news:[email protected]
    > I have started a text file tonight of all the messages (30) that she
    > received today. It should be fairly revealing. Apparently there is
    > spoofing of cell message ids just like there is on email addresses on the
    > internet. I have a message from the same phone number at
    > messaging.Nextel.com from 2 different user names. Also I am seeing a lot

    of
    > corrupted messages and incomplete or cross linked ones. I am beginning to
    > wonder if there is a possible parallel to the virus that take the address
    > book of one user and store it on another system and sends itself out to
    > every one in user A's address book from user B's computer.
    >
    > What would happen if this virus was somehow accessing the online storage
    > phonebooks from cell phones, or had become nested in one of Nextel's

    Windoze
    > based servers? The possibilities are endless.
    >
    > Obviously the more of these spams I log to the file, the better I will be
    > able to make a better educated guess. However, if the spam filter that

    is
    > supposed to go in 10/14/2003 does it's job, the number should decrease.
    >
    >
    > "All the News" <[email protected]> wrote in message
    > news:[email protected]
    > >
    > > "David Little" <[email protected]> wrote in message
    > > news[email protected]
    > > > Just had another enlightening call to Nextel Customer Support

    concerning
    > > > Spam Text messages.
    > > >
    > > > They still insist that the only way to cure the problem (and there are

    > > still
    > > > no guarantees) is to either:
    > > >
    > > > 1. Change Phone Number
    > > > _______OR_________
    > > > 2. Cancel Voice Mail option on your plan

    > >
    > > ... lots of extra stuff deleted...
    > >
    > > Hey David... thanks for the updates. So far, in the few years that
    > > I've had my nextel, I've only gotten one spam message. Crossing
    > > my fingers that I don't get more.
    > >
    > > I'm really following your situation so I'm interested to see that
    > > the resolution of it is.
    > >
    > > Chris
    > >
    > >

    >
    >






  9. #9
    Nextel CSR
    Guest

    Re: SMS Text Message Spam - revisited

    I saw on I-Connect ( Customer Care's Bible ) that Nextel will be launching
    the new SPAM filter on Oct 15, 2003 (tomorrow). I was supposed to take
    place in November, but I guess headquarters decided to change it. I hope it
    works, I'm getting tired of crediting everyone....


    "David Little" <[email protected]> wrote in message
    news:[email protected]
    > I have started a text file tonight of all the messages (30) that she
    > received today. It should be fairly revealing. Apparently there is
    > spoofing of cell message ids just like there is on email addresses on the
    > internet. I have a message from the same phone number at
    > messaging.Nextel.com from 2 different user names. Also I am seeing a lot

    of
    > corrupted messages and incomplete or cross linked ones. I am beginning to
    > wonder if there is a possible parallel to the virus that take the address
    > book of one user and store it on another system and sends itself out to
    > every one in user A's address book from user B's computer.
    >
    > What would happen if this virus was somehow accessing the online storage
    > phonebooks from cell phones, or had become nested in one of Nextel's

    Windoze
    > based servers? The possibilities are endless.
    >
    > Obviously the more of these spams I log to the file, the better I will be
    > able to make a better educated guess. However, if the spam filter that

    is
    > supposed to go in 10/14/2003 does it's job, the number should decrease.
    >
    >
    > "All the News" <[email protected]> wrote in message
    > news:[email protected]
    > >
    > > "David Little" <[email protected]> wrote in message
    > > news[email protected]
    > > > Just had another enlightening call to Nextel Customer Support

    concerning
    > > > Spam Text messages.
    > > >
    > > > They still insist that the only way to cure the problem (and there are

    > > still
    > > > no guarantees) is to either:
    > > >
    > > > 1. Change Phone Number
    > > > _______OR_________
    > > > 2. Cancel Voice Mail option on your plan

    > >
    > > ... lots of extra stuff deleted...
    > >
    > > Hey David... thanks for the updates. So far, in the few years that
    > > I've had my nextel, I've only gotten one spam message. Crossing
    > > my fingers that I don't get more.
    > >
    > > I'm really following your situation so I'm interested to see that
    > > the resolution of it is.
    > >
    > > Chris
    > >
    > >

    >
    >






  10. #10
    David Little
    Guest

    Re: SMS Text Message Spam - revisited

    Well, it is always good to get another update.

    So far
    9/15/03 @ 1:40PM EST, Melissa at Nextel Customer support says Spam Filter
    will be installed by late September.

    Yesterday
    10/1303 @ 10:13AM EST, Angela at Nextel Customer support says Spam Filter
    will be installed on 10/14/2003

    In the time between, on Howard Forums, it was announced to be installed on a
    number of occasions at a number of times.

    I believe I read on this Newsgroup another few arrival dates. Are you sure
    this isn't a Government project?

    I am a good old boy from the South, and I tend to believe anybody; once.....
    After that, my natural genetic disposition for skepticism kicks in...

    We'll see.

    It looks more and more like the "Spam Filter" for Nextel is like the office
    that Novell used to refer dealers to when they couldn't answer a question.
    After finally going from bottom to top there, while I was a CNE (about 14
    years ago), they finally came clean and admitted it didn't exist; just a
    place to refer folks to while they bought some time with an issue, or for
    permanent ignore of a bug.

    Looks like Nextel may have some old Novell employees working in tech support
    on the servers.......



    "Nextel CSR" <[email protected]_SPAM_hotmail.com> wrote in message
    news:[email protected]
    > I saw on I-Connect ( Customer Care's Bible ) that Nextel will be launching
    > the new SPAM filter on Oct 15, 2003 (tomorrow). I was supposed to take
    > place in November, but I guess headquarters decided to change it. I hope

    it
    > works, I'm getting tired of crediting everyone....
    >
    >
    > "David Little" <[email protected]> wrote in message
    > news:[email protected]
    > > I have started a text file tonight of all the messages (30) that she
    > > received today. It should be fairly revealing. Apparently there is
    > > spoofing of cell message ids just like there is on email addresses on

    the
    > > internet. I have a message from the same phone number at
    > > messaging.Nextel.com from 2 different user names. Also I am seeing a

    lot
    > of
    > > corrupted messages and incomplete or cross linked ones. I am beginning

    to
    > > wonder if there is a possible parallel to the virus that take the

    address
    > > book of one user and store it on another system and sends itself out to
    > > every one in user A's address book from user B's computer.
    > >
    > > What would happen if this virus was somehow accessing the online storage
    > > phonebooks from cell phones, or had become nested in one of Nextel's

    > Windoze
    > > based servers? The possibilities are endless.
    > >
    > > Obviously the more of these spams I log to the file, the better I will

    be
    > > able to make a better educated guess. However, if the spam filter that

    > is
    > > supposed to go in 10/14/2003 does it's job, the number should decrease.
    > >
    > >
    > > "All the News" <[email protected]> wrote in message
    > > news:[email protected]
    > > >
    > > > "David Little" <[email protected]> wrote in message
    > > > news[email protected]
    > > > > Just had another enlightening call to Nextel Customer Support

    > concerning
    > > > > Spam Text messages.
    > > > >
    > > > > They still insist that the only way to cure the problem (and there

    are
    > > > still
    > > > > no guarantees) is to either:
    > > > >
    > > > > 1. Change Phone Number
    > > > > _______OR_________
    > > > > 2. Cancel Voice Mail option on your plan
    > > >
    > > > ... lots of extra stuff deleted...
    > > >
    > > > Hey David... thanks for the updates. So far, in the few years that
    > > > I've had my nextel, I've only gotten one spam message. Crossing
    > > > my fingers that I don't get more.
    > > >
    > > > I'm really following your situation so I'm interested to see that
    > > > the resolution of it is.
    > > >
    > > > Chris
    > > >
    > > >

    > >
    > >

    >
    >






  11. #11
    David Little
    Guest

    Re: SMS Text Message Spam - revisited

    Well, it is always good to get another update.

    So far
    9/15/03 @ 1:40PM EST, Melissa at Nextel Customer support says Spam Filter
    will be installed by late September.

    Yesterday
    10/1303 @ 10:13AM EST, Angela at Nextel Customer support says Spam Filter
    will be installed on 10/14/2003

    In the time between, on Howard Forums, it was announced to be installed on a
    number of occasions at a number of times.

    I believe I read on this Newsgroup another few arrival dates. Are you sure
    this isn't a Government project?

    I am a good old boy from the South, and I tend to believe anybody; once.....
    After that, my natural genetic disposition for skepticism kicks in...

    We'll see.

    It looks more and more like the "Spam Filter" for Nextel is like the office
    that Novell used to refer dealers to when they couldn't answer a question.
    After finally going from bottom to top there, while I was a CNE (about 14
    years ago), they finally came clean and admitted it didn't exist; just a
    place to refer folks to while they bought some time with an issue, or for
    permanent ignore of a bug.

    Looks like Nextel may have some old Novell employees working in tech support
    on the servers.......



    "Nextel CSR" <[email protected]_SPAM_hotmail.com> wrote in message
    news:[email protected]
    > I saw on I-Connect ( Customer Care's Bible ) that Nextel will be launching
    > the new SPAM filter on Oct 15, 2003 (tomorrow). I was supposed to take
    > place in November, but I guess headquarters decided to change it. I hope

    it
    > works, I'm getting tired of crediting everyone....
    >
    >
    > "David Little" <[email protected]> wrote in message
    > news:[email protected]
    > > I have started a text file tonight of all the messages (30) that she
    > > received today. It should be fairly revealing. Apparently there is
    > > spoofing of cell message ids just like there is on email addresses on

    the
    > > internet. I have a message from the same phone number at
    > > messaging.Nextel.com from 2 different user names. Also I am seeing a

    lot
    > of
    > > corrupted messages and incomplete or cross linked ones. I am beginning

    to
    > > wonder if there is a possible parallel to the virus that take the

    address
    > > book of one user and store it on another system and sends itself out to
    > > every one in user A's address book from user B's computer.
    > >
    > > What would happen if this virus was somehow accessing the online storage
    > > phonebooks from cell phones, or had become nested in one of Nextel's

    > Windoze
    > > based servers? The possibilities are endless.
    > >
    > > Obviously the more of these spams I log to the file, the better I will

    be
    > > able to make a better educated guess. However, if the spam filter that

    > is
    > > supposed to go in 10/14/2003 does it's job, the number should decrease.
    > >
    > >
    > > "All the News" <[email protected]> wrote in message
    > > news:[email protected]
    > > >
    > > > "David Little" <[email protected]> wrote in message
    > > > news[email protected]
    > > > > Just had another enlightening call to Nextel Customer Support

    > concerning
    > > > > Spam Text messages.
    > > > >
    > > > > They still insist that the only way to cure the problem (and there

    are
    > > > still
    > > > > no guarantees) is to either:
    > > > >
    > > > > 1. Change Phone Number
    > > > > _______OR_________
    > > > > 2. Cancel Voice Mail option on your plan
    > > >
    > > > ... lots of extra stuff deleted...
    > > >
    > > > Hey David... thanks for the updates. So far, in the few years that
    > > > I've had my nextel, I've only gotten one spam message. Crossing
    > > > my fingers that I don't get more.
    > > >
    > > > I'm really following your situation so I'm interested to see that
    > > > the resolution of it is.
    > > >
    > > > Chris
    > > >
    > > >

    > >
    > >

    >
    >






  12. #12
    Nextel CSR
    Guest

    Re: SMS Text Message Spam - revisited

    Angela was correct. The filter was added Oct 14, 2003. I got the dates
    mixed up. We have also started a "Do not call" list of our own. You can
    now call Nextel and asked to be removed from out list. This includes phone
    calls, SMS, e-mails, letters, and one other that I can't remember. Just
    call Care and ask about it.


    "David Little" <[email protected]> wrote in message
    news:%[email protected]
    > Well, it is always good to get another update.
    >
    > So far
    > 9/15/03 @ 1:40PM EST, Melissa at Nextel Customer support says Spam Filter
    > will be installed by late September.
    >
    > Yesterday
    > 10/1303 @ 10:13AM EST, Angela at Nextel Customer support says Spam Filter
    > will be installed on 10/14/2003
    >
    > In the time between, on Howard Forums, it was announced to be installed on

    a
    > number of occasions at a number of times.
    >
    > I believe I read on this Newsgroup another few arrival dates. Are you

    sure
    > this isn't a Government project?
    >
    > I am a good old boy from the South, and I tend to believe anybody;

    once.....
    > After that, my natural genetic disposition for skepticism kicks in...
    >
    > We'll see.
    >
    > It looks more and more like the "Spam Filter" for Nextel is like the

    office
    > that Novell used to refer dealers to when they couldn't answer a question.
    > After finally going from bottom to top there, while I was a CNE (about 14
    > years ago), they finally came clean and admitted it didn't exist; just a
    > place to refer folks to while they bought some time with an issue, or for
    > permanent ignore of a bug.
    >
    > Looks like Nextel may have some old Novell employees working in tech

    support
    > on the servers.......
    >
    >
    >
    > "Nextel CSR" <[email protected]_SPAM_hotmail.com> wrote in message
    > news:[email protected]
    > > I saw on I-Connect ( Customer Care's Bible ) that Nextel will be

    launching
    > > the new SPAM filter on Oct 15, 2003 (tomorrow). I was supposed to take
    > > place in November, but I guess headquarters decided to change it. I

    hope
    > it
    > > works, I'm getting tired of crediting everyone....
    > >
    > >
    > > "David Little" <[email protected]m> wrote in message
    > > news:[email protected]
    > > > I have started a text file tonight of all the messages (30) that she
    > > > received today. It should be fairly revealing. Apparently there is
    > > > spoofing of cell message ids just like there is on email addresses on

    > the
    > > > internet. I have a message from the same phone number at
    > > > messaging.Nextel.com from 2 different user names. Also I am seeing a

    > lot
    > > of
    > > > corrupted messages and incomplete or cross linked ones. I am

    beginning
    > to
    > > > wonder if there is a possible parallel to the virus that take the

    > address
    > > > book of one user and store it on another system and sends itself out

    to
    > > > every one in user A's address book from user B's computer.
    > > >
    > > > What would happen if this virus was somehow accessing the online

    storage
    > > > phonebooks from cell phones, or had become nested in one of Nextel's

    > > Windoze
    > > > based servers? The possibilities are endless.
    > > >
    > > > Obviously the more of these spams I log to the file, the better I will

    > be
    > > > able to make a better educated guess. However, if the spam filter

    that
    > > is
    > > > supposed to go in 10/14/2003 does it's job, the number should

    decrease.
    > > >
    > > >
    > > > "All the News" <[email protected]> wrote in message
    > > > news:[email protected]
    > > > >
    > > > > "David Little" <[email protected]> wrote in message
    > > > > news[email protected]
    > > > > > Just had another enlightening call to Nextel Customer Support

    > > concerning
    > > > > > Spam Text messages.
    > > > > >
    > > > > > They still insist that the only way to cure the problem (and there

    > are
    > > > > still
    > > > > > no guarantees) is to either:
    > > > > >
    > > > > > 1. Change Phone Number
    > > > > > _______OR_________
    > > > > > 2. Cancel Voice Mail option on your plan
    > > > >
    > > > > ... lots of extra stuff deleted...
    > > > >
    > > > > Hey David... thanks for the updates. So far, in the few years that
    > > > > I've had my nextel, I've only gotten one spam message. Crossing
    > > > > my fingers that I don't get more.
    > > > >
    > > > > I'm really following your situation so I'm interested to see that
    > > > > the resolution of it is.
    > > > >
    > > > > Chris
    > > > >
    > > > >
    > > >
    > > >

    > >
    > >

    >
    >






  13. #13
    Nextel CSR
    Guest

    Re: SMS Text Message Spam - revisited

    Angela was correct. The filter was added Oct 14, 2003. I got the dates
    mixed up. We have also started a "Do not call" list of our own. You can
    now call Nextel and asked to be removed from out list. This includes phone
    calls, SMS, e-mails, letters, and one other that I can't remember. Just
    call Care and ask about it.


    "David Little" <[email protected]> wrote in message
    news:%[email protected]
    > Well, it is always good to get another update.
    >
    > So far
    > 9/15/03 @ 1:40PM EST, Melissa at Nextel Customer support says Spam Filter
    > will be installed by late September.
    >
    > Yesterday
    > 10/1303 @ 10:13AM EST, Angela at Nextel Customer support says Spam Filter
    > will be installed on 10/14/2003
    >
    > In the time between, on Howard Forums, it was announced to be installed on

    a
    > number of occasions at a number of times.
    >
    > I believe I read on this Newsgroup another few arrival dates. Are you

    sure
    > this isn't a Government project?
    >
    > I am a good old boy from the South, and I tend to believe anybody;

    once.....
    > After that, my natural genetic disposition for skepticism kicks in...
    >
    > We'll see.
    >
    > It looks more and more like the "Spam Filter" for Nextel is like the

    office
    > that Novell used to refer dealers to when they couldn't answer a question.
    > After finally going from bottom to top there, while I was a CNE (about 14
    > years ago), they finally came clean and admitted it didn't exist; just a
    > place to refer folks to while they bought some time with an issue, or for
    > permanent ignore of a bug.
    >
    > Looks like Nextel may have some old Novell employees working in tech

    support
    > on the servers.......
    >
    >
    >
    > "Nextel CSR" <[email protected]_SPAM_hotmail.com> wrote in message
    > news:[email protected]
    > > I saw on I-Connect ( Customer Care's Bible ) that Nextel will be

    launching
    > > the new SPAM filter on Oct 15, 2003 (tomorrow). I was supposed to take
    > > place in November, but I guess headquarters decided to change it. I

    hope
    > it
    > > works, I'm getting tired of crediting everyone....
    > >
    > >
    > > "David Little" <[email protected]> wrote in message
    > > news:[email protected]
    > > > I have started a text file tonight of all the messages (30) that she
    > > > received today. It should be fairly revealing. Apparently there is
    > > > spoofing of cell message ids just like there is on email addresses on

    > the
    > > > internet. I have a message from the same phone number at
    > > > messaging.Nextel.com from 2 different user names. Also I am seeing a

    > lot
    > > of
    > > > corrupted messages and incomplete or cross linked ones. I am

    beginning
    > to
    > > > wonder if there is a possible parallel to the virus that take the

    > address
    > > > book of one user and store it on another system and sends itself out

    to
    > > > every one in user A's address book from user B's computer.
    > > >
    > > > What would happen if this virus was somehow accessing the online

    storage
    > > > phonebooks from cell phones, or had become nested in one of Nextel's

    > > Windoze
    > > > based servers? The possibilities are endless.
    > > >
    > > > Obviously the more of these spams I log to the file, the better I will

    > be
    > > > able to make a better educated guess. However, if the spam filter

    that
    > > is
    > > > supposed to go in 10/14/2003 does it's job, the number should

    decrease.
    > > >
    > > >
    > > > "All the News" <[email protected]> wrote in message
    > > > news:[email protected]
    > > > >
    > > > > "David Little" <[email protected]> wrote in message
    > > > > news[email protected]
    > > > > > Just had another enlightening call to Nextel Customer Support

    > > concerning
    > > > > > Spam Text messages.
    > > > > >
    > > > > > They still insist that the only way to cure the problem (and there

    > are
    > > > > still
    > > > > > no guarantees) is to either:
    > > > > >
    > > > > > 1. Change Phone Number
    > > > > > _______OR_________
    > > > > > 2. Cancel Voice Mail option on your plan
    > > > >
    > > > > ... lots of extra stuff deleted...
    > > > >
    > > > > Hey David... thanks for the updates. So far, in the few years that
    > > > > I've had my nextel, I've only gotten one spam message. Crossing
    > > > > my fingers that I don't get more.
    > > > >
    > > > > I'm really following your situation so I'm interested to see that
    > > > > the resolution of it is.
    > > > >
    > > > > Chris
    > > > >
    > > > >
    > > >
    > > >

    > >
    > >

    >
    >






  14. #14
    David Little
    Guest

    Re: SMS Text Message Spam - revisited

    I just got off the phone at 8:19 PM EST on a call that started at 7:13 PM
    EST. During that call, I was told that a Spam Filter had to be put on the
    individual phone number. The I was told that once the spam filter was in
    place, you would loose voice mail notification. During that nearly hour
    long call, I spoke to customer service, wireless web support and indirectly
    to tech support (while wireless web support relayed to them the basis of our
    conversation). No one brought up that there is a Do Not Call list. A
    little consistency would be nice.

    also, here are a few more revelations from this evening's call to customer
    support.

    ****************************

    Latest observations, developments and mythology

    I have gone through Customer Service, Wireless Web Support, and am now on
    hold while they pow-wow with Tech Support. The phone call started at 7:13pm,
    referred to wireless web at 7:53 and I am still on hold at 8:14pm.

    Here is today's talking points:

    Spam Filters are individually placed on a customer's account..

    Spam Filters are placed on the server; not customer's accounts..

    Spam Filter on customer's account turns off Voice Mail notification..

    You can't drop SMS text messaging from the account without losing Voice
    Mail..

    You can't drop SMS text messaging from the account without losing Voice Mail
    Notification.

    SMS notification and Voice Mail notification are exactly the same on the
    datastream, and there is no way to eliminate one without loosing the other.

    When you sign up for SMS text messaging and not voice mail, voice mail has
    to be included. (If they are able to mask it from you, this is positive
    proof that SMS text messaging could be disabled without loosing voice mail)

    And back in the real world......

    I started keeping a log of the Spam we are getting; around 30 messages a
    day, limited to that only due to the memory not holding more than 15 before
    all need to be deleted, and the fact that the wife only turns it on when she
    gets home and has finally stopped carrying or using it due to the spam. I
    have started keeping the log, now that she refused to carry, turn on or use
    the phone in any way.

    The messages that have an identifier using the phone number they are
    directed show that any number within a 99 digit range of the wife's phone
    land's on her phone. Out of 40 messages; one was actually directed to her
    number. Example - our phone number structure is XXX YYY 02ZZ, where XXX is
    Area Code, YYY is prefix and ZZ is last 2 digits of the phone number. We
    have received spam that is directed to numbers far above and below the 100
    digit range (00 - 99) that ZZ could be. This is a major "flaw" in the logic
    of the SMS programming routines on the Nextel server. (or a brilliant con;
    similar to the bank programmer that siphoned interest in one hundredths of a
    percent column for an large banking chain and had them deposited into an
    account that was hidden in the system that he had access to. I suspect that
    someone within the company is very much aware of this "flaw" and is probably
    a swimming pool, personal spa and a few exotic cars away from allowing it to
    change) Wireless web has been notified of this glitch.

    The text messages seem cryptic; indication of corrupted database on server
    or cross-linking. Nextel wireless web has been notified.

    There is some guarded talk of SMS being switched to 2-way wireless messaging
    (both the CS rep and I think this is a misunderstanding of what actually may
    have been discussed)

    Apparently the Nextel web storage of phone/address books has been the target
    of a virus that is similar to the Windoze one that downloads an address book
    from user 1 then uploads it to user 2's machine and commands it to start
    reproducing itself from user 2's machine using user 1's address book
    contents. In the meantime, it spams a few thousand of Nextel's SMS customers
    while it has nothing else to do. This problem will grow exponentially, if
    there is any accuracy in this guess.


    The phone call to CS that started at 7:13 ended at 8:19. I got an email
    address at Nextel to send my text log to document the corruption of the
    database, and the error in the program that redirects spam to the closest
    active account. I am sure that this practice will be a major point of
    contention in any legal proceeding; if allowed to continue Done|


    "Nextel CSR" <[email protected]_SPAM_hotmail.com> wrote in message
    news:[email protected]
    > Angela was correct. The filter was added Oct 14, 2003. I got the dates
    > mixed up. We have also started a "Do not call" list of our own. You can
    > now call Nextel and asked to be removed from out list. This includes

    phone
    > calls, SMS, e-mails, letters, and one other that I can't remember. Just
    > call Care and ask about it.
    >
    >
    > "David Little" <[email protected]> wrote in message
    > news:%[email protected]
    > > Well, it is always good to get another update.
    > >
    > > So far
    > > 9/15/03 @ 1:40PM EST, Melissa at Nextel Customer support says Spam

    Filter
    > > will be installed by late September.
    > >
    > > Yesterday
    > > 10/1303 @ 10:13AM EST, Angela at Nextel Customer support says Spam

    Filter
    > > will be installed on 10/14/2003
    > >
    > > In the time between, on Howard Forums, it was announced to be installed

    on
    > a
    > > number of occasions at a number of times.
    > >
    > > I believe I read on this Newsgroup another few arrival dates. Are you

    > sure
    > > this isn't a Government project?
    > >
    > > I am a good old boy from the South, and I tend to believe anybody;

    > once.....
    > > After that, my natural genetic disposition for skepticism kicks in...
    > >
    > > We'll see.
    > >
    > > It looks more and more like the "Spam Filter" for Nextel is like the

    > office
    > > that Novell used to refer dealers to when they couldn't answer a

    question.
    > > After finally going from bottom to top there, while I was a CNE (about

    14
    > > years ago), they finally came clean and admitted it didn't exist; just a
    > > place to refer folks to while they bought some time with an issue, or

    for
    > > permanent ignore of a bug.
    > >
    > > Looks like Nextel may have some old Novell employees working in tech

    > support
    > > on the servers.......
    > >
    > >
    > >
    > > "Nextel CSR" <[email protected]_SPAM_hotmail.com> wrote in message
    > > news:[email protected]
    > > > I saw on I-Connect ( Customer Care's Bible ) that Nextel will be

    > launching
    > > > the new SPAM filter on Oct 15, 2003 (tomorrow). I was supposed to

    take
    > > > place in November, but I guess headquarters decided to change it. I

    > hope
    > > it
    > > > works, I'm getting tired of crediting everyone....
    > > >
    > > >
    > > > "David Little" <[email protected]> wrote in message
    > > > news:[email protected]
    > > > > I have started a text file tonight of all the messages (30) that she
    > > > > received today. It should be fairly revealing. Apparently there is
    > > > > spoofing of cell message ids just like there is on email addresses

    on
    > > the
    > > > > internet. I have a message from the same phone number at
    > > > > messaging.Nextel.com from 2 different user names. Also I am seeing

    a
    > > lot
    > > > of
    > > > > corrupted messages and incomplete or cross linked ones. I am

    > beginning
    > > to
    > > > > wonder if there is a possible parallel to the virus that take the

    > > address
    > > > > book of one user and store it on another system and sends itself out

    > to
    > > > > every one in user A's address book from user B's computer.
    > > > >
    > > > > What would happen if this virus was somehow accessing the online

    > storage
    > > > > phonebooks from cell phones, or had become nested in one of Nextel's
    > > > Windoze
    > > > > based servers? The possibilities are endless.
    > > > >
    > > > > Obviously the more of these spams I log to the file, the better I

    will
    > > be
    > > > > able to make a better educated guess. However, if the spam filter

    > that
    > > > is
    > > > > supposed to go in 10/14/2003 does it's job, the number should

    > decrease.
    > > > >
    > > > >
    > > > > "All the News" <[email protected]> wrote in

    message
    > > > > news:[email protected]
    > > > > >
    > > > > > "David Little" <[email protected]> wrote in message
    > > > > > news[email protected]
    > > > > > > Just had another enlightening call to Nextel Customer Support
    > > > concerning
    > > > > > > Spam Text messages.
    > > > > > >
    > > > > > > They still insist that the only way to cure the problem (and

    there
    > > are
    > > > > > still
    > > > > > > no guarantees) is to either:
    > > > > > >
    > > > > > > 1. Change Phone Number
    > > > > > > _______OR_________
    > > > > > > 2. Cancel Voice Mail option on your plan
    > > > > >
    > > > > > ... lots of extra stuff deleted...
    > > > > >
    > > > > > Hey David... thanks for the updates. So far, in the few years

    that
    > > > > > I've had my nextel, I've only gotten one spam message. Crossing
    > > > > > my fingers that I don't get more.
    > > > > >
    > > > > > I'm really following your situation so I'm interested to see that
    > > > > > the resolution of it is.
    > > > > >
    > > > > > Chris
    > > > > >
    > > > > >
    > > > >
    > > > >
    > > >
    > > >

    > >
    > >

    >
    >






  15. #15
    David Little
    Guest

    Re: SMS Text Message Spam - revisited

    I just got off the phone at 8:19 PM EST on a call that started at 7:13 PM
    EST. During that call, I was told that a Spam Filter had to be put on the
    individual phone number. The I was told that once the spam filter was in
    place, you would loose voice mail notification. During that nearly hour
    long call, I spoke to customer service, wireless web support and indirectly
    to tech support (while wireless web support relayed to them the basis of our
    conversation). No one brought up that there is a Do Not Call list. A
    little consistency would be nice.

    also, here are a few more revelations from this evening's call to customer
    support.

    ****************************

    Latest observations, developments and mythology

    I have gone through Customer Service, Wireless Web Support, and am now on
    hold while they pow-wow with Tech Support. The phone call started at 7:13pm,
    referred to wireless web at 7:53 and I am still on hold at 8:14pm.

    Here is today's talking points:

    Spam Filters are individually placed on a customer's account..

    Spam Filters are placed on the server; not customer's accounts..

    Spam Filter on customer's account turns off Voice Mail notification..

    You can't drop SMS text messaging from the account without losing Voice
    Mail..

    You can't drop SMS text messaging from the account without losing Voice Mail
    Notification.

    SMS notification and Voice Mail notification are exactly the same on the
    datastream, and there is no way to eliminate one without loosing the other.

    When you sign up for SMS text messaging and not voice mail, voice mail has
    to be included. (If they are able to mask it from you, this is positive
    proof that SMS text messaging could be disabled without loosing voice mail)

    And back in the real world......

    I started keeping a log of the Spam we are getting; around 30 messages a
    day, limited to that only due to the memory not holding more than 15 before
    all need to be deleted, and the fact that the wife only turns it on when she
    gets home and has finally stopped carrying or using it due to the spam. I
    have started keeping the log, now that she refused to carry, turn on or use
    the phone in any way.

    The messages that have an identifier using the phone number they are
    directed show that any number within a 99 digit range of the wife's phone
    land's on her phone. Out of 40 messages; one was actually directed to her
    number. Example - our phone number structure is XXX YYY 02ZZ, where XXX is
    Area Code, YYY is prefix and ZZ is last 2 digits of the phone number. We
    have received spam that is directed to numbers far above and below the 100
    digit range (00 - 99) that ZZ could be. This is a major "flaw" in the logic
    of the SMS programming routines on the Nextel server. (or a brilliant con;
    similar to the bank programmer that siphoned interest in one hundredths of a
    percent column for an large banking chain and had them deposited into an
    account that was hidden in the system that he had access to. I suspect that
    someone within the company is very much aware of this "flaw" and is probably
    a swimming pool, personal spa and a few exotic cars away from allowing it to
    change) Wireless web has been notified of this glitch.

    The text messages seem cryptic; indication of corrupted database on server
    or cross-linking. Nextel wireless web has been notified.

    There is some guarded talk of SMS being switched to 2-way wireless messaging
    (both the CS rep and I think this is a misunderstanding of what actually may
    have been discussed)

    Apparently the Nextel web storage of phone/address books has been the target
    of a virus that is similar to the Windoze one that downloads an address book
    from user 1 then uploads it to user 2's machine and commands it to start
    reproducing itself from user 2's machine using user 1's address book
    contents. In the meantime, it spams a few thousand of Nextel's SMS customers
    while it has nothing else to do. This problem will grow exponentially, if
    there is any accuracy in this guess.


    The phone call to CS that started at 7:13 ended at 8:19. I got an email
    address at Nextel to send my text log to document the corruption of the
    database, and the error in the program that redirects spam to the closest
    active account. I am sure that this practice will be a major point of
    contention in any legal proceeding; if allowed to continue Done|


    "Nextel CSR" <[email protected]_SPAM_hotmail.com> wrote in message
    news:[email protected]
    > Angela was correct. The filter was added Oct 14, 2003. I got the dates
    > mixed up. We have also started a "Do not call" list of our own. You can
    > now call Nextel and asked to be removed from out list. This includes

    phone
    > calls, SMS, e-mails, letters, and one other that I can't remember. Just
    > call Care and ask about it.
    >
    >
    > "David Little" <[email protected]> wrote in message
    > news:%[email protected]
    > > Well, it is always good to get another update.
    > >
    > > So far
    > > 9/15/03 @ 1:40PM EST, Melissa at Nextel Customer support says Spam

    Filter
    > > will be installed by late September.
    > >
    > > Yesterday
    > > 10/1303 @ 10:13AM EST, Angela at Nextel Customer support says Spam

    Filter
    > > will be installed on 10/14/2003
    > >
    > > In the time between, on Howard Forums, it was announced to be installed

    on
    > a
    > > number of occasions at a number of times.
    > >
    > > I believe I read on this Newsgroup another few arrival dates. Are you

    > sure
    > > this isn't a Government project?
    > >
    > > I am a good old boy from the South, and I tend to believe anybody;

    > once.....
    > > After that, my natural genetic disposition for skepticism kicks in...
    > >
    > > We'll see.
    > >
    > > It looks more and more like the "Spam Filter" for Nextel is like the

    > office
    > > that Novell used to refer dealers to when they couldn't answer a

    question.
    > > After finally going from bottom to top there, while I was a CNE (about

    14
    > > years ago), they finally came clean and admitted it didn't exist; just a
    > > place to refer folks to while they bought some time with an issue, or

    for
    > > permanent ignore of a bug.
    > >
    > > Looks like Nextel may have some old Novell employees working in tech

    > support
    > > on the servers.......
    > >
    > >
    > >
    > > "Nextel CSR" <[email protected]_SPAM_hotmail.com> wrote in message
    > > news:[email protected]
    > > > I saw on I-Connect ( Customer Care's Bible ) that Nextel will be

    > launching
    > > > the new SPAM filter on Oct 15, 2003 (tomorrow). I was supposed to

    take
    > > > place in November, but I guess headquarters decided to change it. I

    > hope
    > > it
    > > > works, I'm getting tired of crediting everyone....
    > > >
    > > >
    > > > "David Little" <[email protected]> wrote in message
    > > > news:[email protected]
    > > > > I have started a text file tonight of all the messages (30) that she
    > > > > received today. It should be fairly revealing. Apparently there is
    > > > > spoofing of cell message ids just like there is on email addresses

    on
    > > the
    > > > > internet. I have a message from the same phone number at
    > > > > messaging.Nextel.com from 2 different user names. Also I am seeing

    a
    > > lot
    > > > of
    > > > > corrupted messages and incomplete or cross linked ones. I am

    > beginning
    > > to
    > > > > wonder if there is a possible parallel to the virus that take the

    > > address
    > > > > book of one user and store it on another system and sends itself out

    > to
    > > > > every one in user A's address book from user B's computer.
    > > > >
    > > > > What would happen if this virus was somehow accessing the online

    > storage
    > > > > phonebooks from cell phones, or had become nested in one of Nextel's
    > > > Windoze
    > > > > based servers? The possibilities are endless.
    > > > >
    > > > > Obviously the more of these spams I log to the file, the better I

    will
    > > be
    > > > > able to make a better educated guess. However, if the spam filter

    > that
    > > > is
    > > > > supposed to go in 10/14/2003 does it's job, the number should

    > decrease.
    > > > >
    > > > >
    > > > > "All the News" <[email protected]> wrote in

    message
    > > > > news:[email protected]
    > > > > >
    > > > > > "David Little" <[email protected]> wrote in message
    > > > > > news[email protected]
    > > > > > > Just had another enlightening call to Nextel Customer Support
    > > > concerning
    > > > > > > Spam Text messages.
    > > > > > >
    > > > > > > They still insist that the only way to cure the problem (and

    there
    > > are
    > > > > > still
    > > > > > > no guarantees) is to either:
    > > > > > >
    > > > > > > 1. Change Phone Number
    > > > > > > _______OR_________
    > > > > > > 2. Cancel Voice Mail option on your plan
    > > > > >
    > > > > > ... lots of extra stuff deleted...
    > > > > >
    > > > > > Hey David... thanks for the updates. So far, in the few years

    that
    > > > > > I've had my nextel, I've only gotten one spam message. Crossing
    > > > > > my fingers that I don't get more.
    > > > > >
    > > > > > I'm really following your situation so I'm interested to see that
    > > > > > the resolution of it is.
    > > > > >
    > > > > > Chris
    > > > > >
    > > > > >
    > > > >
    > > > >
    > > >
    > > >

    > >
    > >

    >
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