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  1. #1
    Michael L. Arends
    Guest
    It's going to be time for me very soon, That's right, time to call
    retention. I was just wondering what people have been offered lately
    from Retention? And what I should reasonably expect to be able to
    negotiate for when calling them.


    TIA

    Michael
    --
    ~\\|//~
    -(o o)-
    __________oOOOo--(_)--oOOOo__________
    / Michael Arends \
    | To Contact me, remove NODAMNSPAM |
    | ----------------------- |
    | [email protected] |
    \_____________________________________/





    See More: Best retention plans for this time of year?




  2. #2
    Bob Smith
    Guest

    Re: Best retention plans for this time of year?


    "Michael L. Arends" <[email protected]> wrote in message
    news:[email protected]
    > It's going to be time for me very soon, That's right, time to call
    > retention. I was just wondering what people have been offered lately
    > from Retention? And what I should reasonably expect to be able to
    > negotiate for when calling them.
    >
    >
    > TIA
    >
    > Michael


    Michael, what plan are you on now? I ask as my contract is up, but SPCS
    can't offer anything better on what I currently have, save for a 5% monthly
    credit for reupping for another year.

    Bob





  3. #3
    Michael L. Arends
    Guest

    Re: Best retention plans for this time of year?

    In infinite wisdom Bob Smith answered:


    > Michael, what plan are you on now? I ask as my contract is up, but SPCS
    > can't offer anything better on what I currently have, save for a 5% monthly
    > credit for reupping for another year.
    >
    > Bob

    Currently, I have a plan with my phone & One add a phone, sharing 500 AT
    minutes, and 3000 N/W Minutes starting @ 8:00pm. Unlimited PCS to PCS
    calling, and the $5.00 WW option.
    which AFTER my corporate discount (25%), and AFTER all fees and Taxes,
    is coming in at just under $50 a month ( I don't have a bill in front of
    me, But it is something like $48.95 or there abouts).


    Michael
    --
    ~\\|//~
    -(o o)-
    __________oOOOo--(_)--oOOOo__________
    / Michael Arends \
    | To Contact me, remove NODAMNSPAM |
    | ----------------------- |
    | [email protected] |
    \_____________________________________/





  4. #4
    CaptainKrunch
    Guest

    Re: Best retention plans for this time of year?

    I can only say what I have here in Seattle which is different from other
    parts of the US.

    I have been a customer for about 4 years and just signed a two year...I am
    not getting anything special as far as I know.

    The rebate on the phone I got was $130 and then my plan is $40 a month with
    400 anytime minutes, unlimited night and weekends starting at 8pm and free
    unlimited pcs to pcs minutes. I also get a 25% business discount so I pay
    the $30 a month plus all the BS taxes for about $7

    CaptainKrunch


    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Michael L. Arends" <[email protected]> wrote in message
    > news:[email protected]
    > > It's going to be time for me very soon, That's right, time to call
    > > retention. I was just wondering what people have been offered lately
    > > from Retention? And what I should reasonably expect to be able to
    > > negotiate for when calling them.
    > >
    > >
    > > TIA
    > >
    > > Michael

    >
    > Michael, what plan are you on now? I ask as my contract is up, but SPCS
    > can't offer anything better on what I currently have, save for a 5%

    monthly
    > credit for reupping for another year.
    >
    > Bob
    >
    >






  5. #5
    Bob Smith
    Guest

    Re: Best retention plans for this time of year?


    "Michael L. Arends" <[email protected]> wrote in message
    news:[email protected]
    > In infinite wisdom Bob Smith answered:
    >
    >
    > > Michael, what plan are you on now? I ask as my contract is up, but SPCS
    > > can't offer anything better on what I currently have, save for a 5%

    monthly
    > > credit for reupping for another year.
    > >
    > > Bob

    > Currently, I have a plan with my phone & One add a phone, sharing 500 AT
    > minutes, and 3000 N/W Minutes starting @ 8:00pm. Unlimited PCS to PCS
    > calling, and the $5.00 WW option.
    > which AFTER my corporate discount (25%), and AFTER all fees and Taxes,
    > is coming in at just under $50 a month ( I don't have a bill in front of
    > me, But it is something like $48.95 or there abouts).
    >
    >
    > Michael


    That's a pretty good plan there. I don't think you will be able to get a
    better deal.

    Bob





  6. #6
    Dukiedallas
    Guest

    Re: Best retention plans for this time of year?

    Michael,

    IMHO, "The times, they are a changin'," in regards to retention with
    SprintPCS.

    My contract for 4 phones sharing minutes, with a 5 or 6 % corporate
    discount, was up in August. And with the family regularly exceeding the
    anytime minutes, it was time to evaluate competitors seriously and call
    Sprint to get a better deal. When I last renewed in 2002, the retention
    group at Sprint definitely wheeled & dealed beyond the published plans to
    keep my business. I purposely waited until the holiday season and after
    Wireless Local Number Portability took effect in order to get a better deal.

    However, much to my surprise, it was a lot different this time. In several
    phone calls, I found Sprint not really willing to deal beyond the published
    plans. It took me three long phone calls with some amount of threatening to
    strike a deal I'm semi-satisfied with.

    For me, the anytime minutes at a reasonable cost in the published plans were
    not the problem. The biggest sticking point for me was the charge for the
    three extra phones. Sprint stuck to $20/phone for the Add-A-Phones for any
    plan change, even through I've paid $10/phone for 3 or 4 years and pointed
    out my sterling payment history more than once. I'm dead set against paying
    $20 for additional phones/lines and was damn close to going through the
    hassle of taking my numbers to Cingular or T-Mobile. I finally got someone
    on the 3rd call who agreed and set it up with $10/phone for the 3 extra
    phones.

    I'm now on the $65 plan for 1100 anytime minutes, with 3 Add-A-Phones for an
    extra $30. N&W minutes are unlimited, and I committed to the 2 year
    agreement and extra $5 for 7:00pm N&W, giving me a $100 monthly total before
    the corporate discount. Other than the $10 Add-A-Phone lines, the only deal
    I perhaps got was unlimited PCS2PCS, but I'm not sure that couldn't have
    been included anyway.

    That compares to my 2002 plan of $80 for 800 anytime, 4500 N&W @ 9:00pm, and
    500 PCS2PCS.

    I also tried for new phones since I was committing to a 2 year agreement,
    but they stuck firm on their 18 month rule for new phone rebates. I was SOL
    there since I had bought new phones on eBay in the last 9-15 months.

    Am I happy with it?.....Ehhh, neither happy or unhappy. I may not have
    negotiated the best, but I didn't find a lot of give from Sprint this year.
    Ive also been curious what other people have been finding, but it sure
    doesn't seem to me that the WLNP or holiday frenzy has caused much in the
    way of deals from Sprint.

    Good luck.

    Dukiedallas

    "Michael L. Arends" <[email protected]> wrote in message
    news:[email protected]
    > In infinite wisdom Bob Smith answered:
    >
    >
    > > Michael, what plan are you on now? I ask as my contract is up, but SPCS
    > > can't offer anything better on what I currently have, save for a 5%

    monthly
    > > credit for reupping for another year.
    > >
    > > Bob

    > Currently, I have a plan with my phone & One add a phone, sharing 500 AT
    > minutes, and 3000 N/W Minutes starting @ 8:00pm. Unlimited PCS to PCS
    > calling, and the $5.00 WW option.
    > which AFTER my corporate discount (25%), and AFTER all fees and Taxes,
    > is coming in at just under $50 a month ( I don't have a bill in front of
    > me, But it is something like $48.95 or there abouts).
    >
    >
    > Michael
    > --
    > ~\\|//~
    > -(o o)-
    > __________oOOOo--(_)--oOOOo__________
    > / Michael Arends \
    > | To Contact me, remove NODAMNSPAM |
    > | ----------------------- |
    > | [email protected] |
    > \_____________________________________/
    >
    >






  7. #7
    JWilhelm
    Guest

    Re: Best retention plans for this time of year?

    > Currently, I have a plan with my phone & One add a phone, sharing 500 AT
    > minutes, and 3000 N/W Minutes starting @ 8:00pm. Unlimited PCS to PCS
    > calling, and the $5.00 WW option.
    > which AFTER my corporate discount (25%), and AFTER all fees and Taxes,
    > is coming in at just under $50 a month ( I don't have a bill in front of
    > me, But it is something like $48.95 or there abouts).


    That's not bad. The plan I am on now is 500 AT, 3000 NW, 2000 PCS2PCS, $5
    WW, and it's $40/month (no corporate discounts or anything) before taxes. I
    want a new phone, but obviouslly can't upgrade because if I do I'll lose my
    plan (or at the very least have to ditch WW and add Vision (adding a total
    of $10 to my bill each month). For now I guess I'll be happy with my Sanyo
    5150...

    Jeff





  8. #8
    Michael L. Arends
    Guest

    Re: Best retention plans for this time of year?

    In infinite wisdom Bob Smith answered:

    > "Michael L. Arends" <[email protected]> wrote in message
    > news:[email protected]
    >
    >>In infinite wisdom Bob Smith answered:
    >>
    >>
    >>
    >>>Michael, what plan are you on now? I ask as my contract is up, but SPCS
    >>>can't offer anything better on what I currently have, save for a 5%

    >
    > monthly
    >
    >>>credit for reupping for another year.
    >>>
    >>>Bob

    >>
    >>Currently, I have a plan with my phone & One add a phone, sharing 500 AT
    >>minutes, and 3000 N/W Minutes starting @ 8:00pm. Unlimited PCS to PCS
    >>calling, and the $5.00 WW option.
    >>which AFTER my corporate discount (25%), and AFTER all fees and Taxes,
    >>is coming in at just under $50 a month ( I don't have a bill in front of
    >>me, But it is something like $48.95 or there abouts).
    >>
    >>
    >>Michael

    >
    >
    > That's a pretty good plan there. I don't think you will be able to get a
    > better deal.
    >
    > Bob
    >
    >

    OK, I actually found a bill, and I Mis-remembered. It was $55.00 after
    Taxes and fees.





  9. #9
    Michael L. Arends
    Guest

    Re: Best retention plans for this time of year?

    In infinite wisdom Dukiedallas answered:

    > Michael,
    >
    > IMHO, "The times, they are a changin'," in regards to retention with
    > SprintPCS.
    >
    > My contract for 4 phones sharing minutes, with a 5 or 6 % corporate
    > discount, was up in August. And with the family regularly exceeding the
    > anytime minutes, it was time to evaluate competitors seriously and call
    > Sprint to get a better deal. When I last renewed in 2002, the retention
    > group at Sprint definitely wheeled & dealed beyond the published plans to
    > keep my business. I purposely waited until the holiday season and after
    > Wireless Local Number Portability took effect in order to get a better deal.
    >
    > However, much to my surprise, it was a lot different this time. In several
    > phone calls, I found Sprint not really willing to deal beyond the published
    > plans. It took me three long phone calls with some amount of threatening to
    > strike a deal I'm semi-satisfied with.
    >
    > For me, the anytime minutes at a reasonable cost in the published plans were
    > not the problem. The biggest sticking point for me was the charge for the
    > three extra phones. Sprint stuck to $20/phone for the Add-A-Phones for any
    > plan change, even through I've paid $10/phone for 3 or 4 years and pointed
    > out my sterling payment history more than once. I'm dead set against paying
    > $20 for additional phones/lines and was damn close to going through the
    > hassle of taking my numbers to Cingular or T-Mobile. I finally got someone
    > on the 3rd call who agreed and set it up with $10/phone for the 3 extra
    > phones.
    >
    > I'm now on the $65 plan for 1100 anytime minutes, with 3 Add-A-Phones for an
    > extra $30. N&W minutes are unlimited, and I committed to the 2 year
    > agreement and extra $5 for 7:00pm N&W, giving me a $100 monthly total before
    > the corporate discount. Other than the $10 Add-A-Phone lines, the only deal
    > I perhaps got was unlimited PCS2PCS, but I'm not sure that couldn't have
    > been included anyway.
    >
    > That compares to my 2002 plan of $80 for 800 anytime, 4500 N&W @ 9:00pm, and
    > 500 PCS2PCS.
    >
    > I also tried for new phones since I was committing to a 2 year agreement,
    > but they stuck firm on their 18 month rule for new phone rebates. I was SOL
    > there since I had bought new phones on eBay in the last 9-15 months.
    >
    > Am I happy with it?.....Ehhh, neither happy or unhappy. I may not have
    > negotiated the best, but I didn't find a lot of give from Sprint this year.
    > Ive also been curious what other people have been finding, but it sure
    > doesn't seem to me that the WLNP or holiday frenzy has caused much in the
    > way of deals from Sprint.
    >
    > Good luck.
    >
    > Dukiedallas


    Thanks. I'm not expecting the moon and the stars, But I've had service
    at least since 96 or 97. i've always had auto Pay set up, and it's
    worked fine for me, with my payments always being made on time.

    I've always been on a corporate account, with a good business discount
    (the 25%)

    a good friend of mine Just renegotiated his contract . He told them his
    reception was bad and threatned to cancel, even with close to a year
    left on his contract, and got a new Sanyo 5300 out of the deal, as well
    as a good plan.
    Not sure of his minutes, But he got Free Vision for the whole time, I
    just found out.

    I know his plan is around the same as mine.

    Just want to get all my ducks in a row before I call this time.

    Michael
    --
    ~\\|//~
    -(o o)-
    __________oOOOo--(_)--oOOOo__________
    / Michael Arends \
    | To Contact me, remove NODAMNSPAM |
    | ----------------------- |
    | [email protected]nk.net |
    \_____________________________________/





  10. #10
    CaptainKrunch
    Guest

    Re: Best retention plans for this time of year?

    That is a good plan I would say. However, I have noticed while going
    through newspapers from other cities and states that Sprint does not have
    the same plan in Rhode Island that they have in Texas or Seattle, etc. Just
    depends on where you live.

    CaptainKrunch


    "thunder" <[email protected]> wrote in message
    news:[email protected]
    >
    > "John Salerno" <[email protected]> wrote in message
    > news:[email protected]
    > > how is this plan: 500 a/t, 1000 n/w, 8pm nights, $35.99/month?
    > >
    > >

    >
    > Bad, I've had 650 a/t, 3000 n/w, 8pm nights for $35 since May of 03
    >
    >






  11. #11
    SA
    Guest

    Re: Best retention plans for this time of year?

    In article <[email protected]>,
    "CaptainKrunch" <[email protected]> wrote:

    > That is a good plan I would say. However, I have noticed while going
    > through newspapers from other cities and states that Sprint does not have
    > the same plan in Rhode Island that they have in Texas or Seattle, etc. Just
    > depends on where you live.
    >
    > CaptainKrunch
    >
    >
    > "thunder" <[email protected]> wrote in message
    > news:[email protected]
    > >
    > > "John Salerno" <[email protected]> wrote in message
    > > news:[email protected]
    > > > how is this plan: 500 a/t, 1000 n/w, 8pm nights, $35.99/month?
    > > >
    > > >

    > >
    > > Bad, I've had 650 a/t, 3000 n/w, 8pm nights for $35 since May of 03
    > >
    > >

    >
    >


    Nah depends on how nutty the retention person you were dealing was. Lots
    of people got some combo of 500 or 650 a/t, 1000 or 3000 n/w, 8 pm, and
    then some people got 500 pcs-to-pcs or free WW for $35.99, this was back
    when sprint first started with the retention plans. I have 650 a/t.
    3000 n/w 8p, and 500 pcs to pcs for $35.99 myself, but I am going to
    dump it anyway, I am sick of paying top dollar for new phones



  12. #12
    SprintingForService
    Guest

    Re: Best retention plans for this time of year?

    "thunder" <[email protected]> wrote in news:IkZIb.113680$031.4071
    @fe3.columbus.rr.com:

    >
    > "John Salerno" <[email protected]> wrote in message
    > news:[email protected]
    >> how is this plan: 500 a/t, 1000 n/w, 8pm nights, $35.99/month?
    >>
    >>

    >
    > Bad, I've had 650 a/t, 3000 n/w, 8pm nights for $35 since May of 03



    Hi Thunder;

    As I look at that I can't help but think that someone at retention did
    their homework. It seems to be designed right on the verge where moving to
    another carrier would be just short of paying off for the customer. I'm
    thinking of T-Mobiles 39.99 for 600 minutes and they're doing that 50
    minutes free thing right now, or were just a weeks or so ago.

    But a free phone might just make people decide it's worth it to move.

    It would be interesting to see a price comparison between staying with that
    plan and moving to T-mobile with the free phone vs sprints phone discount
    and the mandatory vision inclusion (assuming one kept it). I'm too lazy to
    do it now but if anyone feels up to it...



  13. #13
    SprintingForService
    Guest

    Re: Best retention plans for this time of year?

    SA <[email protected]> wrote
    >
    > Nah depends on how nutty the retention person you were dealing was.
    > Lots of people got some combo of 500 or 650 a/t, 1000 or 3000 n/w, 8
    > pm, and then some people got 500 pcs-to-pcs or free WW for $35.99,
    > this was back when sprint first started with the retention plans. I
    > have 650 a/t. 3000 n/w 8p, and 500 pcs to pcs for $35.99 myself, but I
    > am going to dump it anyway, I am sick of paying top dollar for new
    > phones
    >


    God do I know that feeling SA. I guess I don't understand Sprint's
    reasoning on this one. I mean if I leave, something I would rather not do,
    but will if the financials are in my favor, they loose out on the two year
    contract.

    Say for example I eschew sprints 150 rebate on a phone in favor of
    receiving a free one through Amazon with another carrier for a two year
    commitment.

    I get a free phone a two year commitment, keep my phone number, and a
    comparable plan.

    It's a hassle for me and costly in terms of lack of customer for sprint.
    Seems to me it would be cheaper and less hassle for everyone if sprint just
    ponied up the same phones amazon is offering for free between the sprint
    rebate and the sprint subsidized amazon rebate for new customers to keep
    their existing customers. They wouldn't be loosing the entire cost of the
    phone, only the difference between the sprint rebate and the sprint
    subsidized amazon rebate and the cost of making the offer through Amazon.

    Seems to me it would actually cost sprint less to offer it directly to it's
    customers then offering it through Amazon.

    Anyone have any insight on this that I might be overlooking?



  14. #14
    thunder
    Guest

    Re: Best retention plans for this time of year?

    Well I should say I have had the 650a/t and 3000 n/w, 8pm since may of 02
    and out of service agreement or contract since may of 03. At the time I
    looked at other carriers and was going to change. So I called sprint to
    cancel and this is the plan they shot me for $35 month. So I stayed. Now I'm
    waiting to see who the rumored company that the financial papers say that
    Cingular is buying out.


    "SprintingForService" <[email protected]> wrote in message
    news:[email protected]
    > "thunder" <[email protected]> wrote in news:IkZIb.113680$031.4071
    > @fe3.columbus.rr.com:
    >
    > >
    > > "John Salerno" <[email protected]> wrote in message
    > > news:[email protected]
    > >> how is this plan: 500 a/t, 1000 n/w, 8pm nights, $35.99/month?
    > >>
    > >>

    > >
    > > Bad, I've had 650 a/t, 3000 n/w, 8pm nights for $35 since May of 03

    >
    >
    > Hi Thunder;
    >
    > As I look at that I can't help but think that someone at retention did
    > their homework. It seems to be designed right on the verge where moving

    to
    > another carrier would be just short of paying off for the customer. I'm
    > thinking of T-Mobiles 39.99 for 600 minutes and they're doing that 50
    > minutes free thing right now, or were just a weeks or so ago.
    >
    > But a free phone might just make people decide it's worth it to move.
    >
    > It would be interesting to see a price comparison between staying with

    that
    > plan and moving to T-mobile with the free phone vs sprints phone discount
    > and the mandatory vision inclusion (assuming one kept it). I'm too lazy

    to
    > do it now but if anyone feels up to it...






  15. #15
    SprintingForService
    Guest

    Re: Best retention plans for this time of year?

    "thunder" <[email protected]> wrote in
    news:[email protected]:

    > Well I should say I have had the 650a/t and 3000 n/w, 8pm since may of
    > 02 and out of service agreement or contract since may of 03. At the
    > time I looked at other carriers and was going to change. So I called
    > sprint to cancel and this is the plan they shot me for $35 month. So I
    > stayed. Now I'm waiting to see who the rumored company that the
    > financial papers say that Cingular is buying out.


    I was taking a look at the inquirer earlier today and it looks as though T-
    Mobile is the big winner on ported numbers so far.

    http://www.theinquirer.net/?article=13513

    I'll be keeping an eye out for new plans as well.




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