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  1. #1
    JRW
    Guest
    A very good apologistic experience.....

    Just checked my mid-month usage - it said I exceeded my
    500 minute plan by 100 minutes! Web site said I couldn't
    view my usage due to a recent plan change.

    1) I consistently have 200 minutes left over each month, so
    that means I use 300 out of my 500 minute plan.
    2) With 100 minutes over, it means I used twice my average.
    3) Its mid way through my month.

    This all would mean I'm using my minutes FOUR times as much.

    CS explained that calls before 9:00 PM and web access might
    explain this and offered to increase my plan to 700 minutes.
    I said this really wouldn't help me as I usually half 200
    minutes left over each month.

    Now when he mentioned web access, I said that it was supposed
    to have been added. I explicitly asked for it added - it
    wasn't.

    He said when I get my bill, mark off all my Wireless Web
    minutes and I could get credit for it - no problem there.
    But if I continued using my phone, I would still be using
    overtime minutes. He suggested not using my phone for the
    rest of the month. I countered with, let me use my phone
    and you give me credit for overtime.

    He gave me an extra 180 minute allotment for the rest of
    my month. I'm happy.





    See More: Exceeded my minutes




  2. #2
    CAT0NHAT
    Guest

    Re: Exceeded my minutes

    > He gave me an extra 180 minute allotment for the > rest of my month. I'm
    happy.


    Have you called back to see if the minutes are actually on your account?



  3. #3
    JRW
    Guest

    Re: Exceeded my minutes

    CAT0NHAT wrote:
    >>He gave me an extra 180 minute allotment for the rest of my month.

    >
    > Have you called back to see if the minutes are actually on your account?


    Yup...Called and said "Could you tell me how many minutes I have left
    on my plan for this month." (Expecting to have to tell my whole story
    again)

    He told me right off I had 180 courtesy minutes.




  4. #4
    Sonny
    Guest

    Re: Exceeded my minutes

    So because you exceeded your usage one month, no fault of Sprint PCS, you
    feel you deserve more than you signed up for at no cost to you?
    When you get in a car accident and say rear end another car, do you *****
    and moan for the person that got hit by you to take the blame and fix their
    own car as well as yours?



    "JRW" <[email protected]_.com> wrote in message
    news:[email protected]
    > A very good apologistic experience.....
    >
    > Just checked my mid-month usage - it said I exceeded my
    > 500 minute plan by 100 minutes! Web site said I couldn't
    > view my usage due to a recent plan change.
    >
    > 1) I consistently have 200 minutes left over each month, so
    > that means I use 300 out of my 500 minute plan.
    > 2) With 100 minutes over, it means I used twice my average.
    > 3) Its mid way through my month.
    >
    > This all would mean I'm using my minutes FOUR times as much.
    >
    > CS explained that calls before 9:00 PM and web access might
    > explain this and offered to increase my plan to 700 minutes.
    > I said this really wouldn't help me as I usually half 200
    > minutes left over each month.
    >
    > Now when he mentioned web access, I said that it was supposed
    > to have been added. I explicitly asked for it added - it
    > wasn't.
    >
    > He said when I get my bill, mark off all my Wireless Web
    > minutes and I could get credit for it - no problem there.
    > But if I continued using my phone, I would still be using
    > overtime minutes. He suggested not using my phone for the
    > rest of the month. I countered with, let me use my phone
    > and you give me credit for overtime.
    >
    > He gave me an extra 180 minute allotment for the rest of
    > my month. I'm happy.
    >
    >






  5. #5
    JRW
    Guest

    Re: Exceeded my minutes

    Sonny wrote:
    > So because you exceeded your usage one month, no fault of Sprint PCS, you
    > feel you deserve more than you signed up for at no cost to you?


    Did you even bother to read all of my post????

    I SAID that THEY failed to add Wireless Web to the account.

    CS admited that it was documented as removing Vision and adding
    Wireless Web, but it didn't get applied to the account.

    It was THEIR fault it wasn't added, not mine.

    So YES....I deserve the extra 180 minutes. Notice that I did not
    try to take advantage of them. My typical usage would have still
    left me with about 150 to 170 minutes left by mid month.




  6. #6
    DSL GURU
    Guest

    Re: Exceeded my minutes

    JRW tells us:

    > Yup...Called and said "Could you tell me how many > minutes I have left
    > on my plan for this month." (Expecting to have to > tell my whole story

    again)

    Sad commentary on reliability of SprintPCS Customer Service that you knew it
    would be prudent to call back and make sure what they said would happened
    actually happened. An of course extra calls like that cost Sprint money to
    handle, but its their own fault.



  7. #7
    JWP7000
    Guest

    Re: Exceeded my minutes

    Keep in mind that having wireless web on the account will still take
    away your minutes when you are on the wireless web, it just removes
    the $0.39 charge per minute. If you have a vision phone it wouldnt
    have taken away from your minutes with or without the vision service
    added. Either way, you used your minutes. However, there is no
    excuse for not being able to check your minutes mid month after having
    made a plan change.

    JWP


    JRW <[email protected]_.com> wrote in message news:<[email protected]>...
    > Sonny wrote:
    > > So because you exceeded your usage one month, no fault of Sprint PCS, you
    > > feel you deserve more than you signed up for at no cost to you?

    >
    > Did you even bother to read all of my post????
    >
    > I SAID that THEY failed to add Wireless Web to the account.
    >
    > CS admited that it was documented as removing Vision and adding
    > Wireless Web, but it didn't get applied to the account.
    >
    > It was THEIR fault it wasn't added, not mine.
    >
    > So YES....I deserve the extra 180 minutes. Notice that I did not
    > try to take advantage of them. My typical usage would have still
    > left me with about 150 to 170 minutes left by mid month.




  8. #8
    JRW
    Guest

    Re: Exceeded my minutes

    JWP7000 wrote:

    > Keep in mind that having wireless web on the account will still take
    > away your minutes when you are on the wireless web, it just removes
    > the $0.39 charge per minute.


    I was using Wireless Web on the weekends. Should not have taken away
    from my minutes.




  9. #9
    gus
    Guest

    Re: Exceeded my minutes

    I was just told yesterday that for $5/mo with my old phone I can get
    unlimited internet that does not take from my minutes. Also with the
    new pix phone I can te internet and pictures bot $15/mo unlimited
    internet & picture transfer.

    On 2 Nov 2003 06:55:57 -0800, [email protected] (JWP7000) wrote:

    >Keep in mind that having wireless web on the account will still take
    >away your minutes when you are on the wireless web, it just removes
    >the $0.39 charge per minute. If you have a vision phone it wouldnt
    >have taken away from your minutes with or without the vision service
    >added. Either way, you used your minutes. However, there is no
    >excuse for not being able to check your minutes mid month after having
    >made a plan change.
    >
    >JWP
    >
    >
    >JRW <[email protected]_.com> wrote in message news:<[email protected]>...
    >> Sonny wrote:
    >> > So because you exceeded your usage one month, no fault of Sprint PCS, you
    >> > feel you deserve more than you signed up for at no cost to you?

    >>
    >> Did you even bother to read all of my post????
    >>
    >> I SAID that THEY failed to add Wireless Web to the account.
    >>
    >> CS admited that it was documented as removing Vision and adding
    >> Wireless Web, but it didn't get applied to the account.
    >>
    >> It was THEIR fault it wasn't added, not mine.
    >>
    >> So YES....I deserve the extra 180 minutes. Notice that I did not
    >> try to take advantage of them. My typical usage would have still
    >> left me with about 150 to 170 minutes left by mid month.





  10. #10
    TechGeek
    Guest

    Re: Exceeded my minutes


    JRW wrote:
    > *I was using Wireless Web on the weekends. Should not have taken
    > away
    > from my minutes. *


    Only if you have unlimited nights and weekends.

    The old 2G wireless web will take away your minutes, even if you have
    the "unlimited" plan, like stated before, it just removes the $.39 /
    min charge.

    If you have the Vision (3G) web, then no minutes will be charged,
    billing goes by the KiloByte.

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




  11. #11
    JWP7000
    Guest

    Re: Exceeded my minutes

    NNTP-Posting-Host: 12.208.83.137
    Content-Type: text/plain; charset=ISO-8859-1
    Content-Transfer-Encoding: 8bit
    X-Trace: posting.google.com 1067918939 7768 127.0.0.1 (4 Nov 2003 04:08:59 GMT)
    X-Complaints-To: [email protected]
    NNTP-Posting-Date: Tue, 4 Nov 2003 04:08:59 +0000 (UTC)
    Xref: news.newshosting.com alt.cellular.sprintpcs:123032

    So then you went over your minutes with voice calls. Doesnt sound too
    much like this would have been sprint's fault not adding the wireless
    web. By them not adding it, did this force you to make more voice
    calls to complain to family and friends? If this is the case, I'd
    reccomend you get PCS 2 PCS calling and have them get PCS phones!

    >
    > > Keep in mind that having wireless web on the account will still take
    > > away your minutes when you are on the wireless web, it just removes
    > > the $0.39 charge per minute.

    >
    > I was using Wireless Web on the weekends. Should not have taken away
    > from my minutes.




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