I loath Cingular

>Not in my experience -- virtually all of the people have been pleasant and
>have done their best to be helpful.

Then you must be talking to the fantasy land office of the
sugar plum faries, because everytime I have ever had to deal
with them, they have been complete bastards. & I am not alone..

...am I, boyz and girls..?

>>I've been laughed at, hung up on, told I was drunk,
>>told I was on drugs, told to calm down, etc etc ONLY
>>after getting pissed off to the max by their actions.

>Perhaps your approach is part of the problem.

OK, now I know you're insane. I start off being all
nice, I make it a point to tell EVERYBODY it's not
personal, but they represent Cingular at this moment,
and it is only after an extreme period of being treated
like a fool, do I get upset. Bottom line, I pay them,
they have to at least try to help, and when one gets
bull**** lies over and over and over again for months,
then too bad if they can't handle an upset customer.

>>And when I asked where the corp office was, I was told
>>(quote) "..we don't know.." or "..it's not <my> business.."
>>or "..go look it up yourself..".. Then they hang up.

>It is pretty easy to look up (hints: SEC Edgar, Hoovers Online), and it's
>quite understandable that they don't want to give it out willy-nilly. .

OK, I guess that just because I pay for this 'service' then they feel
I don't deserve to know how to reach their boss? IF it's so easy to
get online, public knowledge and all that rot, then WHY, if one reaches
an upper-lever person, can't they tell me..? THEN to tell me they don't
know, or it's not my business. IF they are so proud of this laughable
"office of the president" then why won't the higher ups, after knowing
the problem, direct me to them..? You can't explain that one, can you?

Do you work for them..? I mean, that last post was pure shill-like..

JJT








-------------------------------------------------------------
Don't go away MAD, here's a SASE for you to fill out telling
me how tasty my dust is, and an order blank for re-fills....

...ok....NOW you can go......
-------------------------------------------------------------

---

› See More: I loath Cingular

"1234" <[email protected]> wrote in message
news:[email protected]...
>
>
>>>After talking to Barbara I hate Cingular.
>
>>With all due respect, I think that's an overreaction.
>
>
> Hold on there..
>
> I don't remember if I spoke to a 'barbara' or not,
> but Cingular's tech support and/or cust_service
> just plain in no uncertain terms.. SUCKS...
>
> And that 'laughable' office of the president?
>
> COME ON NOW. Do they think we are THAT stupid..
>
> I've been laughed at, hung up on, told I was drunk,
> told I was on drugs, told to calm down, etc etc ONLY
> after getting pissed off to the max by their actions.
>
> And when I asked where the corp office was, I was told
> (quote) "..we don't know.." or "..it's not <my> business.."
> or "..go look it up yourself..".. Then they hang up.

Try this:

Stanley T. Sigman, President
Cingular Wireless
Glenridge Highlands Two
5565 Glenridge Connector
Atlanta, GA 30342

bamp

>
> I've fired people who did less..
>
> JJT
>
>
>
>
>
>
> .........The moon showed up..and it started da show........
> ......TONIGHT there will be Ice Cream....Ice Cream for Crow....

"John Navas" <[email protected]> wrote in message
news:[email protected]...
> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <zN00d.163255$mD.67639@attbi_s02> on Thu, 09 Sep 2004 17:54:39 GMT,
> "Turbocane" <[email protected]> wrote:
>
> >Well, sorry to say we have had the same kind of luck with Cingular.
Since
> >there was no "plan" contract two years ago we never knew exactly what
plan
> >we had.
>
> There is *always* a "plan" contract (service plan). If you don't have a
copy,
> you can get it from Cingular or access it on the Cingular website.

No. There was no plan that outlined exactly what we had in our plan. We
signed a standard paper for the phones. Two years ago the representative
from Cingular told me that Cingular did not want their customers to be stuck
to a service plan so there was no contract that outlined what the plan
entailed. It was supposed to be a favor for their customers. The customer
could change plans at anytime. But what happened was without being able to
see in black and white what the contract entailed the customer did not know
what the plan entailed. I have the emails here on a computer that is not on
this floor.
>
> >... We wanted to quit then but we
> >had just started the contract with our phones and we would have had to
pay
> >ETF.
>
> That's because you didn't return the phones and cancel within the 15-day
grace
> period.

The phones worked fine 2 years ago. Tt was the billing and the mistakes
did not show up for a month because we did not know that our mobile to
mobile was eliminated. Maybe they could have given me a heads up that they
were going to screw up the bill and then I would have known to cancel within
the first 14 days.

T


>
> --
> Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
> John Navas <http://navasgrp.home.att.net/#Cingular>

In article <[email protected]>,
John Navas <[email protected]> wrote:

> Perhaps your approach is part of the problem.

Ladies and gentlemen, that sonic boom you just heard was actually the
sound of the pot calling the kettle black.

"John Navas" <[email protected]> wrote in message
news[email protected]...
> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <bq%%c.62729$3l3.50285@attbi_s03> on Thu, 09 Sep 2004 16:21:27 GMT,
> "Turbocane" <[email protected]> wrote:
>
> >"1234" <[email protected]> wrote in message
> >news:[email protected]...
>
> >> Mind you, when I signed up (re-uped) all was fine till
> >> about 4 moths later, now my signal sucks in my own home,
> >> high up on a hill, in a "DARK COLORED" area of their map.
> >
> >We are on a hill too.
>
> Being high up on a hill is bad for cellular, because systems are designed
to
> minimize upward signal propagation.

It reached up here 5 years ago.
>
> >... We will pay more
> >than with Verizon but I am so tired of Cingular's customer service and
> >Verizon gets high marks on theirs.
>
> Only by comparison to other cellular carriers. Just like other carriers,
> Verizon has it own problems and horror stories, just somewhat less of them
on
> average.

Check Consumer reports. It isn't somewhat less.
>
> Signal bars aren't comparable between different phones, much less
different
> technologies -- you have to actually make calls to know how good they are.
> Because GSM has dedicated channels, whereas CDMA is shared, it can perform
> better than CDMA in less good signal conditions.

Yep and we made calls and the Cingular did not work as well.
>
> >Best
> >of all it works in my house even in the very center of the house.
>
> That is of course the best reason of all. Just be warned that you can't
count
> on that continuing, any more than you could with Cingular -- it might get
> worse in the future.

Why? And one year contracts are availible with Verizon.
>
> >After talking to Barbara I hate Cingular.
>
> With all due respect, I think that's an overreaction.

Well, you weren't there. I used to work in PR. I know how to pretend to be
nice. Barbara is condescending and interrupts. Being treated like an
idiot gets on my nerves. Cingular isn't doing me a favor - I am paying
them. The least Barbara could do is be professional and be polite. My
husband is a professional he also know how to act politely under duress.
Barbara pushes the buttons. She is probably a secretary on a power trip.
Those are the nastiest kind.

T
>
> --
> Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
> John Navas <http://navasgrp.home.att.net/#Cingular>

"1234" <[email protected]> wrote in message
news:[email protected]...
>
>
> >>After talking to Barbara I hate Cingular.
>
> >With all due respect, I think that's an overreaction.
>
>
> Hold on there..
>
> I don't remember if I spoke to a 'barbara' or not,
> but Cingular's tech support and/or cust_service
> just plain in no uncertain terms.. SUCKS...
>
> And that 'laughable' office of the president?
>
> COME ON NOW. Do they think we are THAT stupid..
>
> I've been laughed at, hung up on, told I was drunk,
> told I was on drugs, told to calm down, etc etc ONLY
> after getting pissed off to the max by their actions.
>
> And when I asked where the corp office was, I was told
> (quote) "..we don't know.." or "..it's not <my> business.."
> or "..go look it up yourself..".. Then they hang up.
>
> I've fired people who did less..
>
> JJT

Really. She was so rude. I could not believe it. She deserves to be
fired. She is making enemies for her company. She should have been polite.
She should have offered compromise but instead she acted like she was the
boss and I was out of line. I didn't even raise my voice even though I told
her she did not have to be so rude.

T.
>
>
>
>
>
>
> .........The moon showed up..and it started da show........
> ......TONIGHT there will be Ice Cream....Ice Cream for Crow....

"Jack D. Russell, Sr." <[email protected]> wrote in message
news:[email protected]...
> ======================================================================
> * Reply by Jack D. Russell, Sr. <[email protected]>
> * Newsgroup: alt.cellular.cingular
> * Reply to: All; "1234" <[email protected]>
> * Date: Fri, 10 Sep 2004 04:57:36 -0500 GMT
> * Subj: Re: I loath Cingular
> ======================================================================
>
>
> >>Not in my experience -- virtually all of the people have been
> >>pleasant and
> >>have done their best to be helpful.
>
> >Then you must be talking to the fantasy land office of the
> >sugar plum faries, because everytime I have ever had to deal
> >with them, they have been complete bastards. & I am not alone..
>
> >..am I, boyz and girls..?
>
> Maybe not. Then again, John is not alone either. Every experience I've
ever had with customer service has been polite, helpful, and positive, often
to the point of features or services added at no additional charge to my
monthly account charges.
>
>
> [Sorry, skipped]
>
> So...if someone only has good experiences with a company's customer
service, they're a shill?

I think he said that because John assumed it was our fault and assumed I was
overreacting. I think the problem is that Cingular is getting a lot of
gaffe over what has happened. Barbara told me the FCC won't let them use
T-Mobile and ATT towers anymore. She told my husband T-Mobile and ATT won't
let them use the towers anymore. I don't know which story is true if
either story is true. I am sure she realizes that my service and many
others service has deteriorated and they cannot fix it so she has become
defensive and attacks right from the word go.

Whenever I have talked to customer service they have been polite - clueless
maybe but polite. But Barbara who works in the "presidential office" is
demeaning and rude.

T

>
> --
> Jack
>

>>Then you must be talking to the fantasy land office of the
>>sugar plum faries, because everytime I have ever had to deal
>>with them, they have been complete bastards. & I am not alone..

I should of also made clear, I am talking about the dreaded
"..office of the president.." <chuckle> in that statement..

>>..am I, boyz and girls..?

>Maybe not. Then again, John is not alone either. Every experience I've
>ever had with customer service has been polite, helpful, and positive,
>often to the point of features or services added at no additional charge
>to my monthly account charges.

I will say, the times I had simple problems that only need
a quick key punch, or whatever, the simpletons Cingular uses
in 1st level c/s are great. Polite, they do the job.. And I
have had no billing problems with them at all, never a monthly
charge error etc. Have a bigger problem, then instant suck..

>[Sorry, skipped]

Why? I'm just stating my opinion.

>So...if someone only has good experiences with a company's customer service, they're a shill?

Nope. I feel if someone like me *****es as loud as I do, then they
should also voice, just as loud, good vibes with companies. Dell,
for one, I buy/suggest PCs on a daily basis, to those who BUY what
I tell them. I say Dell. NO ONE has problems. I also don't let
MY opinion of Dell blind me to how others have had problems with them.

But the reply to the my post seemed way too much like the bull**** crap
I hear whenever I need deal with Cingular. I didn't call him a shill,
AND if you hadn't <sniped> my post, you'd see what I did say:

>>Do you work for them..? I mean, that last post was pure shill-like..

In the meantime, I stood outside the today opened Cingular store and
could not get a signal on 4 different phones. ALL GSM. Over the
weekend, I'm going inside..to see if there is an amp there to boost
signal INSIDE the store. I'd like to think they are better then that.

JJT







..........The moon showed up..and it started da show........
.......TONIGHT there will be Ice Cream....Ice Cream for Crow....

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <Eq80d.275091$8_6.64684@attbi_s04> on Fri, 10 Sep 2004 02:36:20 GMT,
"Turbocane" <[email protected]> wrote:

>"John Navas" <[email protected]> wrote in message
>news:[email protected]...

>> There is *always* a "plan" contract (service plan). If you don't have a copy,
>> you can get it from Cingular or access it on the Cingular website.
>
>No.

There is always a service plan (that's how Cingular bills you for service),
and there is always a service agreement (even if month-to-month).

>There was no plan that outlined exactly what we had in our plan.

There had to be a plan, possibly with modifications -- it can't go into the
computer billing system otherwise.

>We
>signed a standard paper for the phones.

You signed a sales agreement for the phones and a corresponding agreement for
service.

>Two years ago the representative
>from Cingular told me that Cingular did not want their customers to be stuck
>to a service plan

True so far -- you can change service plans within a given service agreement.

>so there was no contract that outlined what the plan
>entailed.

False. There is always a plan, even if it's a modification to a standard
plan. Otherwise you can't be billed.

>It was supposed to be a favor for their customers. The customer
>could change plans at anytime.

True, but there's still always a plan in effect at any given time.

>But what happened was without being able to
>see in black and white what the contract entailed the customer did not know
>what the plan entailed.

You are always entitled to get any contract in black and white and thus always
know exactly what it entails (and should do so) -- surely you know that?

>I have the emails here on a computer that is not on
>this floor.

What emails?

>> That's because you didn't return the phones and cancel within the 15-day grace
>> period.
>
>The phones worked fine 2 years ago. Tt was the billing and the mistakes
>did not show up for a month because we did not know that our mobile to
>mobile was eliminated. Maybe they could have given me a heads up that they
>were going to screw up the bill and then I would have known to cancel within
>the first 14 days.

Maybe you could have gotten all the details in the first place. That you
didn't do so was your choice and a failure to exercise reasonable prudence,
not any fault of the company.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Thu, 09 Sep 2004 20:07:42
-0400, 1234 <[email protected]> wrote:

>>Perhaps your approach is part of the problem.
>
>OK, now I know you're insane. I start off being all
>nice, I make it a point to tell EVERYBODY it's not
>personal, but they represent Cingular at this moment,
>and it is only after an extreme period of being treated
>like a fool, do I get upset. Bottom line, I pay them,
>they have to at least try to help, and when one gets
>bull**** lies over and over and over again for months,
>then too bad if they can't handle an upset customer.

I rest my case.

>>It is pretty easy to look up (hints: SEC Edgar, Hoovers Online), and it's
>>quite understandable that they don't want to give it out willy-nilly. .
>
>OK, I guess that just because I pay for this 'service' then they feel
>I don't deserve to know how to reach their boss?

I would hope you know that's unrealistic.

>IF it's so easy to
>get online, public knowledge and all that rot, then WHY, if one reaches
>an upper-lever person, can't they tell me..? THEN to tell me they don't
>know, or it's not my business. IF they are so proud of this laughable
>"office of the president" then why won't the higher ups, after knowing
>the problem, direct me to them..? You can't explain that one, can you?

Because that's not their job, and because they have tens of millions of
customers.

>Do you work for them..? I mean, that last post was pure shill-like..

No. Do you always act this way?

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <QIf0d.66628$3l3.8251@attbi_s03> on Fri, 10 Sep 2004 10:53:36 GMT,
"Turbocane" <[email protected]> wrote:

>"Jack D. Russell, Sr." <[email protected]> wrote in message
>news:[email protected]...

>> So...if someone only has good experiences with a company's customer
>service, they're a shill?
>
>I think he said that because John assumed it was our fault and assumed I was
>overreacting.

You had nothing to do with this exchange.

>I think the problem is that Cingular is getting a lot of
>gaffe over what has happened.

What gaffe? What has happened?

>Barbara told me the FCC won't let them use
>T-Mobile and ATT towers anymore. She told my husband T-Mobile and ATT won't
>let them use the towers anymore. I don't know which story is true if
>either story is true.

Neither is true (as I've told you).

>I am sure she realizes that my service and many
>others service has deteriorated and they cannot fix it so she has become
>defensive and attacks right from the word go.

I can think of lots of other reasons. Ever worked in customer service? It's
no fun being yelled at many times a day, and all too easy to get fed up and
burned out. To be clear, I'm not excusing poor service by the company any
more than I excuse customers that are often horribly rude.

>Whenever I have talked to customer service they have been polite - clueless
>maybe but polite. But Barbara who works in the "presidential office" is
>demeaning and rude.

Then talk to someone else. Or do you just enjoy complaining about Barbara?

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <4Z80d.408749$%_6.380115@attbi_s01> on Fri, 10 Sep 2004 03:13:05 GMT,
"Turbocane" <[email protected]> wrote:

>Really. She was so rude. I could not believe it. She deserves to be
>fired. She is making enemies for her company. She should have been polite.
>She should have offered compromise but instead she acted like she was the
>boss and I was out of line. I didn't even raise my voice even though I told
>her she did not have to be so rude.

Complaining about Barbara again. Isn't it time to move on? One person does
not a company make. Don't like Barbara? Talk to someone else. Sheesh.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <3V80d.16058$D%.5096@attbi_s51> on Fri, 10 Sep 2004 03:08:48 GMT,
"Turbocane" <[email protected]> wrote:

>"John Navas" <[email protected]> wrote in message
>news[email protected]...

>> Being high up on a hill is bad for cellular, because systems are designed to
>> minimize upward signal propagation.
>
> It reached up here 5 years ago.

As I've pointed out several times, you can't count on that (with any carrier).
Regardless, when it stopped working well, you should have dealt with the
problem, instead of letting so many months go by. That was your choice.

>> Only by comparison to other cellular carriers. Just like other carriers,
>> Verizon has it own problems and horror stories, just somewhat less of them on
>> average.
>
>Check Consumer reports. It isn't somewhat less.

I've read many studies, some of which are more authoritative and detailed than
Consumer Reports. The reality is that customer service is a weakness in
cellular, and that differences between carriers are relatively modest.

>> That is of course the best reason of all. Just be warned that you can't count
>> on that continuing, any more than you could with Cingular -- it might get
>> worse in the future.
>
>Why?

Because that's the nature of the beast, as I've tried to explain. It's quite
possible that your local Verizon tower is currently giving you good service
because the current load is light, and that your service will degrade as the
load increases (an unfortunate characteristic of CDMA, the technology used by
Verizon, as compared to TDMA or GSM). Then again, it might not. There's
really no way to know.

>And one year contracts are availible with Verizon.

Likewise Cingular. (I'm currently on a 1-year Cingular contract.)

>> >After talking to Barbara I hate Cingular.
>>
>> With all due respect, I think that's an overreaction.
>
>Well, you weren't there. I used to work in PR.

PR and CS are entirely different, worlds apart. Work in CS and you'll quickly
find out how unpleasant it can be. Regardless, that's only one person, not
the entire company. Unless you just enjoy complaining, move on, and talk to
someone else.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

"John Navas" <[email protected]> wrote in message
news:[email protected]...
> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <4Z80d.408749$%_6.380115@attbi_s01> on Fri, 10 Sep 2004 03:13:05 GMT,
> "Turbocane" <[email protected]> wrote:
>
> >Really. She was so rude. I could not believe it. She deserves to be
> >fired. She is making enemies for her company. She should have been
polite.
> >She should have offered compromise but instead she acted like she was the
> >boss and I was out of line. I didn't even raise my voice even though I
told
> >her she did not have to be so rude.
>
> Complaining about Barbara again. Isn't it time to move on? One person
does
> not a company make. Don't like Barbara? Talk to someone else. Sheesh.

She called me from the Office of the president. Supposedly she is higher
up on the chain.

T
>
> --
> Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
> John Navas <http://navasgrp.home.att.net/#Cingular>

>In <[email protected]> on Thu, 09 Sep 2004 20:07:42
>-0400, 1234 <[email protected]> wrote:


>>>Perhaps your approach is part of the problem.

>>OK, now I know you're insane. I start off being all
>>nice, I make it a point to tell EVERYBODY it's not
>>personal, but they represent Cingular at this moment,
>>and it is only after an extreme period of being treated
>>like a fool, do I get upset. Bottom line, I pay them,
>>they have to at least try to help, and when one gets
>>bull**** lies over and over and over again for months,
>>then too bad if they can't handle an upset customer.

>I rest my case.

??? Your response was about what I'd expect from a Cingular
employee. WHY can't I, spending about $100 a month to Cingular,
get upset when I'm BS'd for months.? And I stand by what *I*
say, if an employee in c/s can't handle a pissed customer who
has a VALID point, then they should tag them off to someone
who can, instead of lying, laughing, and hanging up on them.

ex-cus-e-me if they can't handle things. Maybe if their
employer wasn't so ****ed up, they wouldn't have to.

>>OK, I guess that just because I pay for this 'service' then they feel
>>I don't deserve to know how to reach their boss?

>I would hope you know that's unrealistic.

Then WHY set up this laughable "office of the president" to blow
smoke up our ass that we might be reaching someone who could handle
either the problem at hand, the problem pissed customer, or both?

YOU said it was common knowledge, why can't they say where the
corp office is? WHY LIE? WHY tell me, and by doing so just
pisses me off even more, it's "..none of my business.."

You should really think twice about that.. at least once more..

>>IF it's so easy to
>>get online, public knowledge and all that rot, then WHY, if one reaches
>>an upper-lever person, can't they tell me..? THEN to tell me they don't
>>know, or it's not my business. IF they are so proud of this laughable
>>"office of the president" then why won't the higher ups, after knowing
>>the problem, direct me to them..? You can't explain that one, can you?

>Because that's not their job, and because they have tens of millions of
>customers.

????? It's not their job to correct THEIR problem? WHY can't
I know where the corp office is? Do they (or you) think I'm going
to blow them up with a peanut-butter bomb? According to my
state Atty/General's office, I have every right to know this, and
an employee of said company cannot decide it's not my business.

>>Do you work for them..? I mean, that last post was pure shill-like..

>No. Do you always act this way?

Fine, I didn't know, u do sound like a billboard for them. Can't
you at least understand why someone, if treated this way, would
be upset? If not, then I suggest YOU might be drunk/drugged or paid.

And yes, in fact, when cornered into a fight with a company
who I am BOUND to pay for another year, and treats me like
this, I do act "this way". Do you take everything against
Cingular personaly? You so 'shill-like' when you do that.

**** those who don't like it, I've fought bigger companies
then them, names that when dropped, crack the ground, & done ok.

The man who doesn't stand up against liars and con artists, those
big companies who screw them when it fits their needs and greed, and
who treat them like **** as they do it, isn't a man at all..

Ladies, insert the word 'woman' if the need fits..


JJT





-------------------------------------------------------------
Don't go away MAD, here's a SASE for you to fill out telling
me how tasty my dust is, and an order blank for re-fills....

...ok....NOW you can go......
-------------------------------------------------------------