Webjal- phone won't connect

Hey just wondering if anyone could help me with this problem im having. My phone wont seem to connect with the program even tho i have installed the usb cable and everything.... please help!!!
thanks

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you said the magic word "usb". make sure you installed the usb drivers! if you did and it is not working I have a fix. It is detailed so I am not reposting it. Go to my site click forums then how to's and you will see usb problems.